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| case study on conflict resolution: The Conflict Resolution Toolbox Gary T. Furlong, 2010-03-18 In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution. |
| case study on conflict resolution: Difficult Conversations Douglas Stone, Bruce Patton, Sheila Heen, 2023-08-22 The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving |
| case study on conflict resolution: The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration Mary Scannell, 2010-05-28 Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged. |
| case study on conflict resolution: The Possibility of Popular Justice Sally Engle Merry, Neil Milner, 2010-05-06 The Possibility of Popular Justice is essential reading for scholars and practitioners of community mediation and should be very high on the list of anyone seriously concerned with dispute resolution in general. The book offers many rewards for the advanced student of law and society studies. --Law and Politics Book Review These immensely important articles--fifteen in all--take several academic perspectives on the [San Francisco Community Boards] program's diverse history, impact, and implications for 'popular justice.' These articles will richly inform the program, polemical, and political perspectives of anyone working on 'alternative programs' of any sort. -- IARCA Journal Few collections are so well integrated, analytically penetrating, or as readable as this fascinating account. It is a 'must read' for anyone interested in community mediation. --William M. O'Barr, Duke University You do not have to be involved in mediation to appreciate this book. The authors use the case as a launching pad to evaluate the possibilities and 'impossibilities' of building community in complex urban areas and pursuing popular justice in the shadow of state law. --Deborah M. Kolb, Harvard Law School and Simmons College Sally Engle Merry is Professor of Anthropology, Wellesley College. Neal Milner is Professor of Political Science and Director of the Program on Conflict Resolution, University of Hawaii. |
| case study on conflict resolution: The Practice of Mediation : a Video-integrated Text Douglas Frenkel, James Herbert Stark, 2025 Coursebook combining an in-depth textual analysis of the mediation process with fully integrated, online video illustrating the stages of the mediation process and the many constituent skills of effective mediators-- |
| case study on conflict resolution: Roundtable Justice: Case Studies In Conflict Resolution Robert B. Goldman, 2019-06-10 For close to a decade, the Ford Foundation has supported a variety of efforts to advance both knowledge about and the use of alternatives to the adversary process for the settlement of disputes. The Center for Dispute Settlement of the American Arbitration Association; the In· stitute for Mediation and Conflict Resolution in New York City; the Center for Community Justice in Washington, D.C.; the Institute for Environmental Studies at the University of Washington in Seattle, Washington; and the Office of Environmental Mediation at the Uni-versity of Wisconsin have played a major role in advancing the state of the art in the disposition of major disputes as well as in introducing mechanisms for grievance management and conflict resolution. |
| case study on conflict resolution: Roundtable Justice: Case Studies In Conflict Resolution Robert Goldmann, 1980-12-23 |
| case study on conflict resolution: International Conflict Resolution After the Cold War National Research Council, Commission on Behavioral and Social Sciences and Education, Committee on International Conflict Resolution, 2000-11-07 The end of the Cold War has changed the shape of organized violence in the world and the ways in which governments and others try to set its limits. Even the concept of international conflict is broadening to include ethnic conflicts and other kinds of violence within national borders that may affect international peace and security. What is not yet clear is whether or how these changes alter the way actors on the world scene should deal with conflict: Do the old methods still work? Are there new tools that could work better? How do old and new methods relate to each other? International Conflict Resolution After the Cold War critically examines evidence on the effectiveness of a dozen approaches to managing or resolving conflict in the world to develop insights for conflict resolution practitioners. It considers recent applications of familiar conflict management strategies, such as the use of threats of force, economic sanctions, and negotiation. It presents the first systematic assessments of the usefulness of some less familiar approaches to conflict resolution, including truth commissions, engineered electoral systems, autonomy arrangements, and regional organizations. It also opens up analysis of emerging issues, such as the dilemmas facing humanitarian organizations in complex emergencies. This book offers numerous practical insights and raises key questions for research on conflict resolution in a transforming world system. |
| case study on conflict resolution: Conflict Management Stephan Proksch, 2016-07-14 This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms. |
| case study on conflict resolution: Conflict Management for Managers Susan S. Raines, 2012-12-14 “Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University |
| case study on conflict resolution: Project Management Harold Kerzner, 2013-01-22 A new edition of the most popular book of project management case studies, expanded to include more than 100 cases plus a super case on the Iridium Project Case studies are an important part of project management education and training. This Fourth Edition of Harold Kerzner's Project Management Case Studies features a number of new cases covering value measurement in project management. Also included is the well-received super case, which covers all aspects of project management and may be used as a capstone for a course. This new edition: Contains 100-plus case studies drawn from real companies to illustrate both successful and poor implementation of project management Represents a wide range of industries, including medical and pharmaceutical, aerospace, manufacturing, automotive, finance and banking, and telecommunications Covers cutting-edge areas of construction and international project management plus a super case on the Iridium Project, covering all aspects of project management Follows and supports preparation for the Project Management Professional (PMP®) Certification Exam Project Management Case Studies, Fourth Edition is a valuable resource for students, as well as practicing engineers and managers, and can be used on its own or with the new Eleventh Edition of Harold Kerzner's landmark reference, Project Management: A Systems Approach to Planning, Scheduling, and Controlling. (PMP and Project Management Professional are registered marks of the Project Management Institute, Inc.) |
| case study on conflict resolution: The Oxford Handbook of Conflict Management in Organizations William K. Roche, Paul Teague, Alexander J.S. Colvin, 2014-05 New ways of managing conflict are important features of work & employment in organizations. World's leading scholars examine range of innovative alternative dispute resolution practices, drawing on international research, scholarship, covering case studies of major exemplars & developments in different parts of global economy. Aust & NZ content. |
| case study on conflict resolution: Handbook of Research on the Strategic Management of Family Businesses Palma-Ruiz, Jesús Manuel, Barros-Contreras, Ismael, Gnan, Luca, 2020-01-10 The literature on family business has developed significantly over the last years. However, efforts remain to summarize and systematize the main aspects that affect the behavior of this type of company. In this regard, the topic of strategic management has been developed. In this sense, it is especially important to recognize how the family decisively influences the behavior of the company and also to identify how the existence of the company affects family dynamics. Those who manage family businesses, whether family or not, must reconcile both perspectives (business and family) in the definition of strategic objectives, allowing sustainability and continuity in this type of organization. The Handbook of Research on the Strategic Management of Family Businesses provides emerging research that covers how strategic management in the family business has been developed and identifies the objectives that sustain this strategic behavior, the main areas of analysis (family and business), the definition of strategies, and their implementation. Also, the authors of this book review the different scenarios for family firms and propose strategies to tackle the challenges and seize the possibilities to grow in a competitive and dynamic environment. Featuring coverage on a broad range of topics such as human capital, organizational leadership, and knowledge creation, this book is ideally designed for family firms, managers, advisors, consultants, policymakers, business professionals, executives, entrepreneurs, researchers, academicians, and students. |
| case study on conflict resolution: Human Rights and Conflict Resolution in Context Eileen F. Babbitt, Ellen L. Lutz, 2009-09-09 Preventing sweeping human rights violations or wars and rebuilding societies in their aftermath require an approach encompassing the perspectives of both human rights advocates and practitioners of conflict resolution. While these two groups work to achieve many of the same goals—notably to end violence and loss of life—they often make different assumptions, apply different methods, and operate under different values and institutional constraints. As a result, they may adopt conflicting or even mutually exclusive approaches to the same problem. Eileen F. Babbitt and Ellen L. Lutz have collected groundbreaking essays exploring the relationship between human rights and conflict resolution. Employing a case study approach, the contributing authors examine three areas of conflict—Sierra Leone, Colombia, and Northern Ireland—from the perspectives of participants in both the peace-making and human rights efforts in each country. By spotlighting the role of activists and reflecting on what was learned in these cases, this volume seeks to push scholars and practitioners of both conflict resolution and human rights to think more creatively about the intersection of these two fields. |
| case study on conflict resolution: Across the Lines of Conflict Michael Lund, Steve McDonald, 2015-12-31 Through a comparative analysis of six case studies, this volume illustrates key conflict-resolution techniques for peacebuilding. Outside parties learn how to facilitate cooperation by engaging local leaders in intensive, interactive workshops. These opposing leaders reside in small, ethnically divided countries, including Burundi, Cyprus, Estonia, Guyana, Sri Lanka, and Tajikistan, that have experienced communal conflicts in recent years. In Estonia and Guyana, peacebuilding initiatives sought to ward off violence. In Burundi and Sri Lanka, initiatives focused on ending ongoing hostilities, and in Cyprus and Tajikistan, these efforts brought peace to the country after its violence had ended. The contributors follow a systematic assessment framework, including a common set of questions for interviewing participants to prepare comparable results from a set of diverse cases. Their findings weigh the successes and failures of this particular approach to conflict resolution and draw conclusions about the conditions under which such interactive approaches work, as well as assess the audience and the methodologies used. This work features research conducted in conjunction with the Working Group on Preventing and Rebuilding Failed States, convened by the Wilson Center's Project on Leadership and Building State Capacity. |
| case study on conflict resolution: The Consensus Building Handbook Lawrence Susskind, Sarah McKearnen, Jennifer Thomas-Larmer, 1999-08-09 Whether you work in the corporate world, a nonprofit organization, or the government sector, you likely face the need to work with others to solve problems and make decisions on a daily basis. And you've undoubtedly been frustrated by how laborious and conflict-ridden such group efforts can be. At all levels--from neighborhood block associations to boards of directors of multinational corporations--the consensus building process is highly effective in an increasingly fragmented, contentious society. In addition, the old top-down methods such as Robert's Rules of Orders often prompt more problems then they solve. Consensus helps you to implement better, more creative solutions. It provides a winning alternative to top-down decision making--and even parliamentary procedure. By learning to build consensus, stakeholders come to understand and respect one another's perspectives. The consensus building process allows participants to find solutions and forge agreements that meet everyone's needs--and provides a meaningful basis for effective, long-range implementation of decisions. The Consensus Building Handbook provides a blueprint to help make the process work in your organization, including a practical, quick-reference Short Guide. Plus, you'll find in-depth commentary and seventeen case studies with in-depth commentaries to provide the theoretical basis for this approach. --From publisher's description. |
| case study on conflict resolution: Getting Past No William Ury, 2007-04-17 We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to: • Stay in control under pressure • Defuse anger and hostility • Find out what the other side really wants • Counter dirty tricks • Use power to bring the other side back to the table • Reach agreements that satisfies both sides' needs Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want! |
| case study on conflict resolution: Europeanization and Conflict Resolution Bruno Coppieters, 2004 This volume studies the relevance of European integration for conflict settlement and conflict resolution in divided states such as Cyprus or Serbia and Montenegro. |
| case study on conflict resolution: The Essential Guide to Workplace Mediation & Conflict Resolution Nora Doherty, Marcelas Guyler, 2008 Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a co-entrepreneurial business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs. |
| case study on conflict resolution: Multiple Paths to Knowledge in International Relations Zeev Maoz, 2004 Multiple Paths to Knowledge in International Relations provides a uniquely valuable view of current approaches and findings in conflict studies. While expanding our knowledge of particular conflicts, from the Crimean War to the Vietnam War to ongoing Palestinian-Israeli instability, the notable contributors also further our understanding of how to conduct research in international relations. |
| case study on conflict resolution: Glass Half-Broken Colleen Ammerman, Boris Groysberg, 2021-04-13 Why the gender gap persists and how we can close it. For years women have made up the majority of college-educated workers in the United States. In 2019, the gap between the percentage of women and the percentage of men in the workforce was the smallest on record. But despite these statistics, women remain underrepresented in positions of power and status, with the highest-paying jobs the most gender-imbalanced. Even in fields where the numbers of men and women are roughly equal, or where women actually make up the majority, leadership ranks remain male-dominated. The persistence of these inequalities begs the question: Why haven't we made more progress? In Glass Half-Broken, Colleen Ammerman and Boris Groysberg reveal the pervasive organizational obstacles and managerial actions—limited opportunities for development, lack of role models and sponsors, and bias in hiring, compensation, and promotion—that create gender imbalances. Bringing to light the key findings from the latest research in psychology, sociology, organizational behavior, and economics, Ammerman and Groysberg show that throughout their careers—from entry-level to mid-level to senior-level positions—women get pushed out of the leadership pipeline, each time for different reasons. Presenting organizational and managerial strategies designed to weaken and ultimately break down these barriers, Glass Half-Broken is the authoritative resource that managers and leaders at all levels can use to finally shatter the glass ceiling. |
| case study on conflict resolution: Creativity and Conflict Resolution Tatsushi Arai, 2009-09-10 This book explores how creative ways of resolving social conflicts emerge, evolve, and subsequently come to be accepted or rejected in inter-group relations. Creativity and Conflict Resolution explores a subject with which political communities involved in social conflict have always grappled: creative ways of imagining and actualizing visions of conflict resolution. This is an ambitious question, which concerns human communities at many different levels, from families, regional-independence movements, and national governments, to inter-state alliances. The author argues that unconventional viability lies at the heart of creativity for transcending seemingly intractable inter-communal conflicts. More specifically, conflict resolution creativity is a social and epistemological process, whereby actors involved in a given social conflict learn to formulate an unconventional resolution option or procedure. Demystifying the origin of unthinkable breakthroughs for conflict resolution and illuminating theories of creativity based on 17 international case studies, this book will be of much interest to students of conflict resolution, peace and conflict studies, human security and IR. Tatsushi Arai is an Associate Professor of Peace and Conflict Transformation at the SIT Graduate Institute in Vermont, USA. He has a PhD in Conflict Resolution from George Mason University, Washington DC, and extensive practical experience in the field. |
| case study on conflict resolution: Democracy David A. Moss, 2017-02-21 A Foreign Affairs Best Book of the Year “This absolutely splendid book is a triumph on every level. A first-rate history of the United States, it is beautifully written, deeply researched, and filled with entertaining stories. For anyone who wants to see our democracy flourish, this is the book to read.” —Doris Kearns Goodwin To all who say our democracy is broken—riven by partisanship, undermined by extremism, corrupted by wealth—history offers hope. Democracy’s nineteen cases, honed in David Moss’s popular course at Harvard and taught at the Library of Congress, in state capitols, and at hundreds of high schools across the country, take us from Alexander Hamilton’s debates in the run up to the Constitutional Convention to Citizens United. Each one presents a pivotal moment in U.S. history and raises questions facing key decision makers at the time: Should the delegates support Madison’s proposal for a congressional veto over state laws? Should Lincoln resupply Fort Sumter? Should Florida lawmakers approve or reject the Equal Rights Amendment? Should corporations have a right to free speech? Moss invites us to engage in the passionate debates that are crucial to a healthy society. “Engagingly written, well researched, rich in content and context...Moss believes that fierce political conflicts can be constructive if they are mediated by shared ideals.” —Glenn C. Altschuler, Huffington Post “Gives us the facts of key controversies in our history—from the adoption of the constitution to Citizens United—and invites readers to decide for themselves...A valuable resource for civic education.” —Michael Sandel, author of Justice |
| case study on conflict resolution: Conflict Resolution Daniel Dana, 2001-01-03 Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more. |
| case study on conflict resolution: Global Conflict Resolution Through Positioning Analysis Fathali M. Moghaddam, Rom Harré, Naomi Lee, 2007-11-15 Readers find here a volume that applies positioning theory in order to achieve a fuller and more in-depth understanding of conflict and its psychological resolution. Positioning theory is the study of the nature, formation, influence and ways of change of local systems of rights and duties as shared assumptions about them influence small scale interactions. This book will thus be of interest to social psychologists and anyone interested in the development and applications of positioning theory. |
| case study on conflict resolution: Psychologically Informed Mediation Monica Hanaway, 2020-10-19 Psychologically Informed Mediation explores the understanding of conflict and the use of a psychologically informed mediation approach to help resolve it. The book has two distinct parts; it starts with looking at our understanding of conflict, and challenges the more negative views, placing conflict as essential for dynamic development. It then describes the process of mediation and looks at several different models. The author draws on existential and phenomenological philosophy and psychology, and shows how they can enable a mediator to facilitate a meaningful resolution of conflict. The second part of the book offers eight dramatised case studies to illustrate the psychological and relational nature of conflict, giving detailed analysis of the mediation process using supportive theoretical material where relevant. This book offers a unique approach to mediation, and is accessible to a broad audience. |
| case study on conflict resolution: Pipe Dreams Mike Gellman, 2014-11-10 Are you stuck in your career? Do you want to advance within your company, but can't seem to figure out how to chart a path to success and fulfillment while navigating obstacles along the way? Mike takes the mystery out of unspoken rules of engagement that every employee should know about moving around within your company. He offers an insider's perspective and shares a behind-the-scenes look into key factors that effective employees master. In his book, he discusses essentials for your success including how to: - Clarify your purpose and discover your passion - Prepare for getting what you want - Identify your preferences and interests - Use your principles and values to guide your career choices - Harness your energy and personality and build your personal brand - Examine your performance and demonstrate your potential - Overcome resistance, fear, and personal risk of change - Recover from career mistakes and missteps |
| case study on conflict resolution: Case Studies for Intercultural and Conflict Communication Kelly L. McKay-Semmler, 2021-12-16 Case method teaching has long been recognized for its educational value. In classes, workshops, and seminars where case studies are used effectively, discussion participants gain knowledge and become more proficient in analyzing information. Case learning also increases tolerance for ambiguity and fosters deeper understanding of complicated issues. Beyond basic-level memorization of concepts and definitions, case learning encourages participants to engage in perspective-taking while analyzing and evaluating the communication behaviors of characters. Case learning promotes exploration of complex problems in ways that are creative, interactive, and engaging for both case learners and case facilitators. This book is a compilation of original case studies on topics spanning intercultural communication, organizational communication, and conflict resolution. Core concepts in conflict studies, such as shared interests, conflict styles, and power currencies, are narratively presented in dynamic interplay, and discussion participants are compelled to think critically about their implications. Moreover, abstract concepts and policies pertinent to intercultural relations, like intercultural communication competence and affirmative action policies, are presented in the form of concrete characters in situated realities, encouraging case learners to consider the particulars (people), as well as the principles (ethics and laws). For the case learner, the highest level of thinking is required: core concepts must be learned, synthesized, applied, and critically examined in discussing the case. |
| case study on conflict resolution: Conflict Management in Divided Societies Stefan Wolff, Christalla Yakinthou, 2013-03-01 This exciting and innovative new textbook takes a multi-perspective approach to the study of conflict management in divided societies. Offering a wide range of perspectives from the leading experts in the field, the work explains conflict management from the viewpoint of the political scientist, the constitutional architect, the activist, and the NGO. It examines the philosophies underpinning constitutional design, the actors and processes involved, and the practicalities of the settlement process, combining conceptual and theoretical contributions with empirical case studies. In so doing, it provides a comprehensive global introduction to the study of conflict management in divided societies. Features & benefits of the textbook: Clearly explains the theories underpinning constitutional design including power sharing/liberal consociationalism, centripetalism, power dividing, and territorial solutions Surveys the key actors and processes involved in designing and implementing peace including the evolution of diplomacy in peace-making, and separate chapters about crafting solutions for divided societies from the perspectives of NGOs, the UN, EU and AU Explores the realities on the ground with chapters written by activists and practitioners which draw on their experience of working in conflict zones Written in a clear and engaging style, this work is essential reading for all students of conflict resolution. |
| case study on conflict resolution: Opting Out of War Mary B. Anderson, Marshall Wallace, 2013 How do ordinary people, neither pacifists nor peace activists, come to decide collectively to eschew violent conflict and then develop strategies for maintaining their region as a nonwar area despite myriad pressures to the contrary?Mary Anderson and Marshall Wallace analyze the experiences of thirteen nonwar communities that made conscious-and effective-choices not to engage in the fighting that surrounded them. Tracing the steps that these communities took, the strategies that evolved in each setting in response to local circumstances, the authors find lessons, as well, with broader relevance for international efforts to prevent violent conflict. |
| case study on conflict resolution: Collaborative Approaches to Resolving Conflict Myra Warren Isenhart, Michael L. Spangle, 2000-03-20 If you've ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately. |
| case study on conflict resolution: Conflict Management and Resolution Ho-Won Jeong, 2009-12-04 Conflict Management and Resolution provides students with an overview of the main theories of conflict management and conflict resolution, and will equip them to respond to the complex phenomena of international conflict. The book covers these four key concepts in detail: negotiation mediation facilitation reconciliation. It examines how to prevent, manage and eventually resolve various types of conflict that originate from inter-state and inter-group competition, and expands the existing scope of conflict management and resolution theories by examining emerging theories on the identity, power and structural dimensions of adversarial relationships. The volume is designed to enhance our understanding of effective response strategies to conflict in multiple social settings as well as violent struggles, and utilizes numerous case studies, both past and current. These include the Iranian and North Korean nuclear weapons programmes, the war in Lebanon, the Arab-Israeli conflict, civil wars in Africa, and ethnic conflicts in Europe and Asia. This book will be essential reading for all students of conflict management and resolution, mediation, peacekeeping, peace and conflict studies and International Relations in general. Ho-Won Jeong is Professor of Conflict Analysis and Resolution, George Mason University, USA. He has published nine books in the field of international relations, peace and conflict studies. He is also a senior editor of the International Journal of Peace Studies. |
| case study on conflict resolution: Relationships and Patterns of Conflict Resolution Peter D. Ladd, 2007 Dr. Ladd has written a reference book on couples counseling that explores six contemporary relationships and discusses how couples may change from one to another according to their life experiences. In addition, six common styles of conflict resolution are addressed that may make relationship changes less painful and difficult are also addressed. When we realize that one of the most common methods for transforming the union between two people is through divorce, then the possibility of changing a relationship, instead of changing a partner, may become a more attractive alternative. |
| case study on conflict resolution: HBR Guide to Dealing with Conflict (HBR Guide Series) Amy Gallo, 2017-03-14 Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges. |
| case study on conflict resolution: The SAGE Handbook of Conflict Resolution Jacob Bercovitch, Victor Kremenyuk, I William Zartman, 2008-12-03 ′The SAGE Handbook of Conflict Resolution demonstrates the range of themes that constitute modern conflict resolution. It brings out its key issues, methods and dilemmas through original contributions by leading scholars in a dynamic and expanding field of inquiry. This handbook is exactly what it sets out to be: an indispensable tool for teaching, research and practice in conflict resolution′ - Peter Wallensteen, Professor of Peace and Conflict Research, Uppsala University and University of Notre Dame ′Bercovitch, Kremenyuk and Zartman are among the most important figures in the conflict resolution field. They have pieced together, with the help of more than 35 colleagues from numerous countries, a state-of-the-art review of the sources of international conflict, available methods of conflict management, and the most difficult challenges facing the individuals and organizations trying to guide us through these conflict-ridden times. The collection is brimming with penetrating insights, trenchant analyses, compelling cases, and disciplined speculation. They help us understand both the promise of as well as the obstacles to theory-building in the new field of conflict resolution′ - Lawrence Susskind, Professor and Director of the MIT - Harvard Public Disputes Program ′The last three sentences of this persuasive book: We conclude this volume more than ever convinced that conflict resolution is not just possible or desirable in the current international environment. It is absolutely necessary. Resolving conflicts and making peace is no longer an option; it is an intellectual and practical skill that we must all posses. If you are part of that we, intellectually or professionally, you will find this book a superb companion′ - Thomas C Schelling, Professor Emeritus, Harvard University and University of Maryland Conflict resolution is one of the fastest-growing academic fields in the world today. Although it is a relatively young discipline, having emerged as a specialized field in the 1950′s, it has rapidly grown into a self-contained, vibrant, interdisciplinary field. The SAGE Handbook of Conflict Resolution brings together all the conceptual, methodological and substantive elements of conflict resolution into one volume of over 35 specially commissioned chapters. The Handbook is designed to reflect where the field is today by drawing on the contributions of experts from different fields presenting, in a systematic way, the most recent research and practice. Jacob Bercovitch is Professor of International Relations, and Fellow of the Royal Society, at the University of Canterbury in Christchurch, New Zealand. Victor Kremenyuk is deputy director of the Institute for USA and Canada Studies, Russian Academy of Sciences, Moscow. He is also a research associate at IIASA. I. William Zartman is Jacob Blaustein Professor of Conflict Resolution and International Organization at the Nitze School of Advanced International Studies of Johns Hopkins University |
| case study on conflict resolution: Designing Systems and Processes for Managing Disputes Nancy H. Rogers, Robert C. Bordone, Frank E.A. Sander, Craig A. McEwen, 2018-12-10 Designing Systems and Processes for Managing Disputes features a hands-on, interdisciplinary approach with wide-ranging practical applications. Seven real-life case studies and numerous examples have students designing and implementing a process for resolving and preventing disputes where traditional processes have failed. This is a must-read for students and practitioners alike. New to the Second Edition: A chapter-long focus on facilitation skills for designers The addition of a seventh central case study related to processes following the Trayvon Martin shooting in Sanford, Florida A new appendix with an overview of mediation for students who have not taken a prior course in mediation An interesting new story by a Brazilian judge who used Designing Systems and Processes for Managing Disputes to create new processes to resolve multiple cases, some pending over 20 years, arising from lands taken to create a new national park A new question focusing on the issues related to designing court-connected mediation programs Updates throughout all chapters and the appendix Professors and students will benefit from: Focus on skills development for dispute systems designers A multidisciplinary approach Biographies of designers, providing students with a sense of how to get into dispute systems design work An appendix assisting students who have no background in dispute resolution, with brief overviews of negotiation, mediation, and arbitration Problems and exercises to help students apply their learning Examples of complex disputes Featured disputes including eBay, a child abuse claims tribunals, court-related mediation, intra-institutional disputes, and community and post-violence conflicts |
| case study on conflict resolution: 50 Case Studies for Management and Supervisory Training Alan Clardy, 1994 Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace. Each case study includes: Summary of the case Discussion questions that evoke thought and analysis Suggested solutions to the problems presented. |
| case study on conflict resolution: Conflict Resolution in Asia Stephanie P. Stobbe, 2020-07-06 Conflict Resolution in Asia: Mediation and Other Cultural Models is an exploration of human interaction, conflict, and conflict resolution in the incredibly diverse region that consists of South, East, and Southeast Asia. It examines how traditional, indigenous, and culturally based conflict resolution processes interact with more formal legal systems to build infrastructures that address conflicts at the interpersonal to international levels in ways that maintain social harmony. This book provides insight into situations where unique cultures come together to create a larger cultural identity, and how constructive and appropriate conflict resolution systems can work every day to establish positive relationships and overall peace in these complex communities. It demonstrates the importance of culture in addressing conflict and conflict resolution, and validates the significance of culturally appropriate processes in building and sustaining peace. From Southeast Asia, a survey of Indonesia, Laos, Philippines, Thailand, Singapore, and Vietnam highlights their rich cultures and conflict resolution processes. From East Asia, Mainland China and Hong Kong show the history of traditional models and the incorporation of mediation within a more formal legal system. Finally, a section on South Asia examines customary methods of dispute resolution working alongside a judiciary structure in India. These nine countries represent very different cultural groups with complex national histories, and varying degrees of influence from Western powers. Using select Asian nations as case studies of conflict resolution systems, this edited book examines the power of mediation and other cultural conflict resolution models as a tool for addressing conflicts and social justice. |
| case study on conflict resolution: Conflict Resolution James A. Schellenberg, 1996-09-26 Broadly defining conflict resolution, James A. Schellenberg gives systematic coverage to five main ways people may try to resolve their conflicts: coercion, negotiation, adjudication, mediation, and arbitration. The main theories of conflict, both classic and contemporary, are reviewed under four main categories: individual characteristics theories, social process theories, social structural theories, and formal theories. |
| case study on conflict resolution: Understanding International Conflict Management Charity Butcher, Maia Carter Hallward, 2019-11-28 This new textbook introduces key mechanisms and issues in international conflict management and engages students with a comprehensive interdisciplinary approach to mitigating, managing, and transforming international conflicts. The volume identifies key historical events and international agreements that have shaped and defined the field of international conflict management, as well as key dilemmas facing the field at this juncture. The first section provides an overview of key mechanisms for international conflict management, such as negotiation, mediation, nonviolent resistance, peacekeeping, peacebuilding, transitional justice, and reconciliation. The second section tackles important cross-cutting themes, such as technology, religion, the economy, refugees and migration, and the role of civil society, examining how these issues contribute to international conflicts and how they can be leveraged to help address such conflicts. Each chapter includes a brief historical overview of the evolution of the issue or mechanism, identifies key theoretical and practical debates, and includes case studies, discussion questions, website links, and suggested further reading for further study and engagement. By providing a mixture of theory and practical examples, this textbook provides students with the necessary background to navigate this interdisciplinary field. This volume will be of great interest to students of international conflict management, conflict resolution, peace studies, and international relations in general. |
THE ROLE OF INTERNATIONAL ORGANIZATIONS IN CONFLI…
These case studies underscore the essential role of international organizations in addressing conflicts, despite facing various constraints. …
DIPLOMATIC METHODS OF CONFLICT RESOLUTION (A C…
Diplomatic methods of conflict resolution in West Africa. The objectives is to ascertain how effective these methods have been utilized in …
Case Studies for Intercultural and Conflict Communication
This pedagogical book is an edited compilation of original case studies and accompanying case study teaching plans addressing issues in …
The Use of Traditional Conflict Resolution: A Case Study of
26 Nov 2019 · It suggest that eempowering local people to resolve their own conflicts through traditional mechanism is seen as more …
The role of regional organizations in conflict Man…
This study explored the Kenya-led IGAD initiative in brokering peace in the Sudan conflict. The Sudan conflict is one of the longest conflicts in Africa …
THE ROLE OF INTERNATIONAL ORGANIZATIONS IN CONFLICT RESOLUTION: CASE ...
These case studies underscore the essential role of international organizations in addressing conflicts, despite facing various constraints. Their efforts to mediate disputes, provide …
DIPLOMATIC METHODS OF CONFLICT RESOLUTION (A CASE STUDY …
Diplomatic methods of conflict resolution in West Africa. The objectives is to ascertain how effective these methods have been utilized in resolving conflicts in West Africa with a view of
Case Studies for Intercultural and Conflict Communication
This pedagogical book is an edited compilation of original case studies and accompanying case study teaching plans addressing issues in intercultural and organizational communication and …
The Use of Traditional Conflict Resolution: A Case Study of
26 Nov 2019 · It suggest that eempowering local people to resolve their own conflicts through traditional mechanism is seen as more powerful to resolve disputes and re-establish harmony …
The role of regional organizations in conflict Management: a case study ...
This study explored the Kenya-led IGAD initiative in brokering peace in the Sudan conflict. The Sudan conflict is one of the longest conflicts in Africa and globally with estimated millions of …
DIPLOMACY AND CONFLICT RESOLUTION: A CASE STUDY OF …
The regionalization of the conflict caused enormous challenge in the diplomacy of peace negotiations and all stakeholders understood that peace talks had to be held among countries …
Students Doing Conflict Resolution? A Case Study in a Free School
1 Nov 2012 · In this article, I will use a definition of conflict resolution that I co-constructed using a theme that was recurrent in the data that I collected, as well as principles of non-violent …
Why aren’t you listening to me? a case study in conflict resolution
More specifically, this case gives students the opportunity to analyze five different resolution techniques and try to functionally resolve a conflict situation.
EUROPEANISATION AND CONFLICT RESULUTION: THE CASE …
This paper seeks to investigate the role of the European Union (EU) in conflict resolution, taking Cyprus as a case study of an ‘internalised’ conflict. The accession of Cyprus into the EU failed …
Mediation and Early Resolution - University of Central Lancashire
presented in three main parts. Firstly we discuss the main sources of conflict within the case-study organisation, the way in which conflict is managed and the handling of individual employment …
THE ROLE OF INTERNATIONAL ORGANIZATIONS IN CONFLICT RESOLUTION: A CASE ...
This study explores the role of international organizations in conflict resolution, focusing on the case study of the United Nations (UN). International organizations play a crucial role in …
The Role of United Nations in Conflict Resolution in Africa: A Case ...
Thus, the aim of the paper is to examine the role of UN in conflict resolution in Africa, using Sierra Leone as a case study. Some of the questions the paper will provide answers to are: (1) what …
RESOLVING INTRASTATE CONFLICTS: A CASE STUDY OF SIERRA …
22 Sep 2017 · This study set out to examine the interplay of negotiations and military intervention in the resolution of the conflict in Sierra Leone between 1991 and 2002, and to draw lessons …
Conflict Resolution in International Diplomacy A Case Study of …
Despite numerous attempts by the international community to resolve the conflict, it remains unresolved, leading to ongoing violence and suffering. This research paper examines the …
Case Study #2 - eScholarship
guide advanced conflict resolution skills, including the ability to identify important information gaps and “fill them” through, for example, framing excellent questions and acute observation.
Haiti Case Study - CDA Collaborative
This case study of cumulative impacts of peace practice for Haiti is primarily based upon interviews with key people, people who have been actively working at a range of levels to …
Neglected Tool: Empathy in Conflict Resolution - Center for …
consider the role of empathy in conflict resolution and mediation. This article attempts to encapsulate the insights, ideas and case examples generated by those discussions. In short, …
A Qualitative Case Study on Conflicts between Teachers and …
Research results revealed that distributive conflict resolution strategies such as violence, complaint, anger, and swearwords were used frequently instead of constructive solutions such …
EMPLOYMENT DISPUTE RESOLUTION IN GREAT BRITAIN – THE CASE …
management of employment dispute resolution in Great Britain and inform the case for improvement and reform drawing on information and evidence obtained from an international …
Human-Wildlife Conflict worldwide: collection of case studies, …
Human-Wildlife Conflict (HWC) is fast becoming a serious threat to the survival of many endangered species in the world. The case studies from countries all over the world …
