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| case studies for organizational communication: Case Studies for Organizational Communication Joann Keyton, Pamela Shockley-Zalabak, 2006 Keyton (communication studies, University of Kansas) and Shockley-Zalabak (communication, University of Colorado-Colorado Springs) collect 40 cases on verbal, nonverbal, written, and electronic communication in different organizational settings. The open-ended cases allow students to develop alternatives for solving the real-life problems presented |
| case studies for organizational communication: Case Studies in Organizational Communication Steve May, 2012-01-20 The Second Edition of Case Studies in Organizational Communication: Ethical Perspectives and Practices, by Dr. Steve May, integrates ethical theory and practice to help strengthen readers' awareness, judgment, and action in organizations by exploring ethical dilemmas in a diverse range of well-known business cases. |
| case studies for organizational communication: Case Studies for Organizational Communication Joann Keyton, Pamela Shockley-Zalabak, 2004 In order to demonstrate formal and informal communication practices in a variety of organizational processes, Keyton (communication studies, University of Kansas) and Shockley-Zalabak (communication, University of Colorado) provide 33 cases that use verbal, nonverbal, written, and electronic channel |
| case studies for organizational communication: Case Studies in Courageous Organizational Communication Alexander Lyon, 2017 Introduction to Courageous Communication in Organizations - Part I: Moving from Control to Collaboration - Controlling Communication and Case Studies - Collaborative Communication and Case Studies - Tips, Tools, and Resources to Move from Control to Collaboration - Part II: Moving from Top-Down to Upward Communication - Top-Down Communication and Case Studies - Upward Communication and Case Studies - Tips, Tools, and Resources to Move from Top-Down to Upward Communication - Part III: Moving from Secretive to Transparent Communication - Secretive Communication and Case Studies - Transparent Communication and Case Studies - Tips, Tools, and Resources to Move from Secrecy to Transparency - Part IV: Moving from Impersonal to Engaging Communication - Impersonal Communication and Case Studies - Engaging Communication and Case Studies - Tips, Tools, and Resources to Move from Impersonal to Engaging Communication - Conclusion and Implications - Index |
| case studies for organizational communication: Case Studies in Organizational Communication 2 Beverly Davenport Sypher, 1997-05-10 Spotlighting the central role of communication in today's varied workplace, this up-to-date collection of new case studies will succeed its highly acclaimed predecessor as a valued reference and teaching text. The studies both highlight creative and positive uses of communication and demonstrate how communication practices can hinder organizational functioning. Topics addressed include new communication technologies; the dynamics of teamwork; cross-cultural communication; sexual harassment; and stress and burnout. - Back cover. |
| case studies for organizational communication: Case Studies in Organizational Communication Beverly Davenport Sypher, 1990 |
| case studies for organizational communication: Movements in Organizational Communication Research Jamie McDonald, Rahul Mitra, 2019-03-15 Movements in Organizational Communication Research is an essential resource for anyone wishing to become familiar with the current state of organizational communication research and key trends in the field. Seasoned organizational communication scholars will find that the book provides unique insights by way of the intergenerational dialogue that is found in the book, as well as the contributors’ stories about their scholarly trajectories. Those who are new to the field will find that the book enables them to familiarize themselves with the field and become a part of the organizational communication scholarly community in an inviting and accessible way. Key features of the book include: A review of current issues and future directions in 13 topical areas of organizational communication research. Intergenerational dialogue and collaboration between both established and emerging scholars in their specialty areas. Reflections by the authors on their scholarly trajectories and how they became a part of the field. Discussion questions at the end of each chapter that prompt reflections and debate. The book also features online resources for instructors: Sample course syllabus Suggested case studies from the book Cases in Organization and Managerial Communication to align with this book’s chapters The book is recommended as the anchor text for introductory graduate-level courses and upper-level undergraduate courses in organizational communication. It is also an excellent supplementary text for advanced doctoral-level courses in organizational communication, and courses in related fields such as organization studies, organizational behavior, and management. Chapters 3 and 8 of this book are freely available as downloadable Open Access PDFs at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license. |
| case studies for organizational communication: Stretching Boundaries: Cases in Organizational and Managerial Communication Jeremy Fyke, Jeralyn Faris, Patrice M. Buzzanell, 2016-08-05 Stretching Boundaries: Cases in Organizational and Managerial Communication focuses on non-traditional organizations in a variety of contexts. Because cases range from small family-owned entrepreneurships and cybervetting to provincial egovernment democratic movements in China, this supplemental text enables a reexamination of the boundaries of traditional organizational contexts. Cases delve into organizing structures, relationships, and visions for global not-for-profits, hybrid, creative industry, and entrepreneurial organizations. This book stands to benefit instructors and students in at least four ways. First, it provides instructors with an application-based teaching tool to help spark discussion. Second, students will find the case studies interesting and applicable to their future work lives, especially undergraduates who will soon be in the work force. Additionally, cases help students grasp course materials that may be otherwise challenging. Finally, for graduate students, the book encourages reflection on important topics for future research. |
| case studies for organizational communication: Communication Case Studies for Health Care Professionals, Second Edition Michael P. Pagano, 2014-12-03 Print+CourseSmart |
| case studies for organizational communication: The Situated Organization James R. Taylor, Elizabeth J. Van Every, 2010-09-13 The Situated Organization explores recent research in organizational communication, emphasizing the organization as constructed in and emerging out of communication practices. Working from the tradition of the Montreal School in its approach, it focuses not only on how an organization’s members understand the purposes of the organization through communication, but also on how they realize and recognize the organization itself as they work within it. The text breaks through with an alternative viewpoint to the currently popular idea of 'organization-as-network,' viewing organization instead as a configuration of agencies, and their fields of practice. It serves as an original, comprehensive, and well-written text, elaborated by case studies that make the theory come to life. The substantial ideas and insights are presented in a deep and meaningful way while remaining comprehensible for student readers. This text has been developed for students at all levels of study in organizational communication, who need a systematic introduction to conducting empirical field research. It will serve as an invaluable sourcebook in planning and conducting research. |
| case studies for organizational communication: The Agency of Organizing Boris H. J. M. Brummans, 2017-09-13 Winner of the 2018 Outstanding Edited Book Award from the Organizational Communication Division of the National Communication Association The Agency of Organizing explains why the notion of agency is central to understanding what organizations are, how they come into existence, continue to exist, or fade away, and how they function. Written by leading organizational communication scholars, the chapters in this edited volume present seven different theoretical perspectives on agency in the dynamics of organizing. Authors discuss how they conceptualize agency from their own perspective and how they propose to investigate agency empirically in processes of organizing by using specific methods. Through insightful case studies, they demonstrate the value of these perspectives for organizational research and practice. |
| case studies for organizational communication: Cases in Organizational Communication Ryan S. Bisel, Michael W. Kramer, 2020 |
| case studies for organizational communication: Organizational Communication Michael J. Papa, Tom D. Daniels, Barry K. Spiker, 2008 Communication in organizations has changed drastically since the release of the first edition of this bestselling textbook. This fully revised and updated edition delves into state-of-the-art studies, providing fresh insights into the challenges that organizations face today. Yet this foundational resource remains a cornerstone in the examination of classic research and theory in organization communication. |
| case studies for organizational communication: Case Studies in Health Communication Eileen Berlin Ray, 2013-11-05 This book focuses on the complexities of the communication of health-related messages and information through the use of case studies. The expert contributors to this volume are scholars who, during their research and consulting, grapple with many of the issues of concern to those studying health communication. While several introductory books offer brief case studies to illustrate concepts covered, this book provides in-depth cases that enable more advanced students to apply theory to real situations. |
| case studies for organizational communication: Key Issues in Organizational Communication Dennis Tourish, Owen Hargie, 2004 Exploring key issues in communication and their impacts on organizational outcomes and management theory, this book considers the important changes in technology and globalization in the context of communications. |
| case studies for organizational communication: Case Studies in Organizational Communication 1 Beverly Davenport, 1990-03-23 Using a descriptive approach to illuminate the topic, this volume presents accounts of how organizational life is accomplished communicatively in a variety of retail, manufacturing, public service, and newspaper organizations. The cases in this book focus on the ways in which communication creates and maintains organizational realities, with some demonstrating how communication can hinder organizational functioning and others highlighting creative and positive uses of different communication practices. Providing a view of organizational life that reflects the experiences of those who have not only observed, but taken part in its functioning, this volume is unique in the breadth of issues covered, the variety of methodological choices used in gathering data, and the focus itself. |
| case studies for organizational communication: Organizational Communication Katherine Miller, 2003 This volume presents organizational communication from both a communication and managerial perspective. The text's writing style and use of examples and case studies should prove accessible to undergraduates. |
| case studies for organizational communication: The IABC Handbook of Organizational Communication Tamara Gillis, IABC, 2011-03-21 The IABC Handbook of Organizational Communication THIS NEW EDITION of The IABC Handbook of Organizational Communication contains a comprehensive collection of practical knowledge about successful corporate communication and its effect on an organization as a whole. Thoroughly revised and updated to meet the realities of today’s organizational environment, the second edition of The IABC Handbook of Organizational Communication includes fresh case studies and original chapters. This vital resource contains information that is relevant to communicators in any organization, from global conglomerates to small businesses, public companies to private firms, and for-profits to nonprofits. The expert contributors cover a wealth of relevant topics, including how to excel at executive communication and executive coaching, an in-depth examination of communication counsel, a review of communication and ethics as a whole, a review of corporate social responsibility and sustainability issues, and how to prepare for communication during a crisis. The book also contains information on current issues and trends such as the effects of the recent recession and new technologies that affect strategic communication management. A review of internal and employee communication issues, the growing need for international and multicultural communication, and strategies for combining traditional and social media are explored in detail. Whether you are a professional communicator or a corporate executive without a background in the communication discipline, you will gain new insight into traditional and emerging issues in organizational communication and learn what it takes to reach stakeholders both inside and outside the organization. |
| case studies for organizational communication: Engaging Organizational Communication Theory and Research Steve May, Dennis K. Mumby, 2004-10-05 This book offers a refreshing and engaging overview of the ways some research traditions in organizational communication have unfolded over time and continue to be connected to everyday, real events. —Patrice Buzzanell, Purdue University Engaging Organizational Communication Theory and Research: Multiple Perspectives is a book unlike any in the field. Each chapter is written by a prominent scholar who presents a theoretical perspective and discusses how he or she engages with it, personally examining what it means to study organizations. Rejecting the traditional model of a reader, this volume demonstrates the intimate connections among theory, research, and personal experience. Significant theoretical perspectives such as post-positivism, social construction, rhetoric, critical theory, feminism, postmodernism, structuration theory, and globalization are discussed in terms of their history, assumptions, development, propositions, research, and applications. In addition to editors Steve May and Dennis K. Mumby, contributors include Brenda J. Allen, Karen Lee Ashcraft, George Cheney, Steven R. Corman, Stanley Deetz, Robert McPhee, Marshall Scott Poole, Cynthia Stohl, Bryan C. Taylor, and James R. Taylor. Key Features • An introduction that addresses the idea of engaged research. • Accessible and cutting edge accounts of important research traditions written by well-known leaders in the field. • Personal accounts of each scholar′s place in his or her field of study. • A conclusion that explores the future of organizational communication studies. • An extensive body of references on each perspective. Engaging Organizational Communication Theory and Research is an indispensable resource for anyone wishing to be familiar with current trends in the field of organizational communication. It is recommended as the main text for upper-level undergraduate and entry-level graduate courses in organizational communication theory. It is also an excellent supplementary text for related courses in departments of communication studies, business and management, sociology, and industrial relations. |
| case studies for organizational communication: Cases and Exercises in Organization Development & Change Donald L. Anderson, 2016-12-29 Cases and Exercises in Organization Development & Change, Second Edition encourages students to practice organization development (OD) skills in unison with learning about theories of organizational change and human behavior. The book includes a comprehensive collection of cases about the OD process and organization-wide, team, and individual interventions, including global OD, dialogic OD, and OD in virtual organizations. In addition to real-world cases, author Donald L. Anderson gives students practical and experiential exercises that make the course material come alive through realistic scenarios that managers and organizational change practitioners regularly experience. |
| case studies for organizational communication: Strategic Organizational Communication Charles Conrad, Marshall Scott Poole, 2012-02-20 Surveying a wide variety of disciplines, this fully-revised 7th edition offers a sophisticated and engaging treatment of the rapidly expanding field of organizational communication Places organizations and organizational communication within a broader social, economic, and cultural context Applies a global perspective throughout, including thoughtful consideration of non-Western forms of leadership, as well as global economic contexts Offers a level of sophistication and integration of ideas from a variety of disciplines that makes this treatment definitive Updated in the seventh edition: Coverage of recent events and their ethical dimensions, including the bank crisis and bailouts in the US and UK Offers a nuanced, in-depth discussion of technology, and a new chapter on organizational change Includes new and revised case studies for a fresh view on perennial topics, incorporating a global focus throughout Online Instructors' Manual, including sample syllabi, tips for using the case studies, test questions, and supplemental case studies |
| case studies for organizational communication: Organizational Rhetoric Mary F. Hoffman, Debra J. Ford, 2010 Organizational Rhetoric introduces students to a rhetorical approach to understanding, analyzing and creating organizational messages for both internal employees and external customers. This textbook provides students a theoretically-grounded understanding of the basic building blocks of organizational rhetoric, the types of rhetorical situations faced by organizational communicators, and the specific strategies used to address six common organizational rhetorical situations (such as image management). Students will gain an understanding of the power of organizations in contemporary society and be able to think critically about organizational messages. The text is organized in two units. In the first unit, authors Mary Hoffman and Debra Ford introduce the rationale for a rhetorical approach to organizational messages, and introduce the basic rhetorical building blocks and principles behind the rhetorical situation and the analysis of strategies. In the second unit, the authors cover six specific rhetorical situations commonly faced by organizations, image and identity management, issue management, impression management, risk management, crisis management and organizational apologia, and internal message management. Each chapter is structured similarly, in conjunction with the ideas developed in unit one, and each ends with a case study that exemplifies the content presented in that chapter. Features and Benefits: - The first unit in the text will introduce the details of analyzing situations and identifying strategies - The second unit will examine six specific recurring rhetorical situations for organizations - Organizational schema centered on situations and strategies - Use of real-life case studies - Focus on careers in organizational rhetoric - Focus on thinking critically about organizations in society |
| case studies for organizational communication: Case Studies in Leadership and Adult Development Kristina N. LaVenia, Judy Jackson May, 2021-12-19 This book serves as an instructional tool for development of skills related to the organizational leadership of adults. The text offers teaching cases that explicitly partner the leadership and adult development literature bases so readers can work to apply leadership for adult development to real-world scenarios. Case Studies in Leadership and Adult Development: Applying Theoretical Perspectives to Real World Challenges consists of 19 chapters, organized into three parts. Part I includes four chapters drawn from business and industry leaders' experiences encompassing cases from nonprofit, for-profit, and non-governmental agencies. Part II delves into three chapters that focus on the challenges of leading through crisis, including how the Coronavirus pandemic shapes decision making and impacts leadership in both K - 12 and higher education environments. Part III offers a comprehensive view of education through 12 chapters, four of which are drawn from higher education settings. Part III's balance includes cases from elementary, middle, and secondary schools and district-level leadership. Written for graduate level courses in adult education, each case focuses on at least one major theory from both the leadership and adult development domains. Including questions for discussion and reflection, the book allows students to explore the linkages between leadership theories and adult development theories within the context of real-world scenarios. |
| case studies for organizational communication: Organizations and Communication Technology Janet Fulk, Charles W. Steinfield, 1990-03-01 Organizations and Communications Technology is must reading for those interested in the relation of communication technology to organizational form and function. The book does what many such collections do not do: It presents in a complementary--if not totally unified--fashion a variety of perspectives on and answers to questions raised about the essential nature, determinants, and effects of the organization-communication technology interface. Such coherence in theme and structure is not accidental; rather, it derives from the editors′ commitment to a robust theoretical foundation in which to ground past and future research. . . . They have succeeded brilliantly in their efforts to focus substantive scholarship on theory building in a data-rich but theory-poor field. The result is a work that will no doubt be a classic. The reader who makes the commitment to mine its essays will not be disappointed. --Journal of Business and Technical Communication As a summary of the field, this collection of theoretical essays succeeds on two main counts. . . . First, it brings together in one volume writers whose recent work has been widely cited and discussed throughout the literatures of information science, communication, management, and technology studies. Second, the book presents some exciting theoretical ideas about the relationship between communication technologies and social behavior that are applicable beyond the organizational setting. . . . On the whole, this book is a fine overview that updates and lends structure--′organizes′--this evolving literature for a diverse audience. --Journal of Communication The editors . . . argue convincingly that the study of human and organizational aspects of communications technology suffers from a glut of data and a deficiency of theory. The objective of the book becomes one of starting the process of developing a corpus of theory that will integrate the knowledge we have. Overall, the book achieves this objective well, with the gratifying addition that there are also plenty of practical recommendations of immediate value to the practitioner. . . . This is an ambitious book and given the importance of the topic this is inevitable. It is aimed at a broad range of disciplines. It is unashamedly theoretical in its approach yet contains a good deal of immediate practical importance. My own prediction . . . suggests that this book will be regarded as a milestone from which future progress will be measured. --The Occupational Psychologist Communications technology offers a wonderful springboard for much broader considerations of how people in organizations and behavior within them. Worthwhile . . . engaging. --Academy of Management Review Will interest any business communication scholar concerned with the ways organizations are affected by new technologies. . . . Provide[s] a wealth of stimulating ideas. --Journal of Business Communication Organizations and Communications Technology is an attempt to provide a foundation for theory development on information technology in organizations by delegating the task to a set of competent researchers and theorists. Given the dearth of theory development in the field such a strategy makes some sense. Because of (its) diversity, organizations, communications, and management information systems scholars should all find something of interest. --Administrative Science Quarterly How do technology and organization interact to shape organizational structures and processes? What organizational, political, and social processes constrain technological development? What forces shape the articulation of organizational and technological systems? Answering these and other pivotal questions, this powerful volume centers on the role of theory for advancing our knowledge of communication technology in organizations at several levels: micro, group, and macro. A distinguished team of contributors examines a richly diverse group of topics, including telecommunications, communication networks and new media, the use of group decision support systems, and discretionary databases, to name but a few. Organizations and Communication Technology offers nothing less than a fresh foundation for research and management practice. As such, it is essential reading for scholars, practitioners, and students in the fields of management studies, communication science, organization studies, and policy studies. |
| case studies for organizational communication: Organizational Communication Michael W. Kramer, Ryan Bisel, Ryan S. Bisel, 2020 Organizational Communication: A Lifespan Approach is a student-focused introduction to the field. Featuring real-world stories, helpful and unique illustrations, and practical applications of theory, this text engages students and shows them how to apply concepts, theories, and perspectives in every chapter. Organizational Communication helps students understand their communication as participants in organizations throughout their lifetimes. It begins with how pre-career experiences influence our expectations for organizational experiences and ends with organizational exits, including retirement. This approach provides a seamless integration of theory and application while helping students at any stage of life reflect on past experiences, prepare for new endeavors and roles, and understand vital organizational theories and perspectives in new and concrete ways. |
| case studies for organizational communication: Leader-Member Exchange and Organizational Communication Leah M. Omilion-Hodges, Jennifer K. Ptacek, 2021-04-14 It is hard to overstate the importance of the leader-member exchange relationship. Employees who share a high-quality relationship with their leader are more likely to earn a higher salary, climb the ranks more quickly, and report higher life satisfaction levels than their peers who have a less copasetic leader-member relationship. While Leader-Member Exchange Theory (LMX) research addresses the impact that the leader-member relationship has on the individual employee experience, much of this scholarship overlooks or obscures the vital role that communication plays in the development and maintenance of workgroup relationships. Much of extant literature also glosses over the role that communication plays in workgroup collaboration. Using a communicative lens, this text illustrates the complex theoretical underpinnings of LMX theory, such as the importance of social interaction and relationship building and maintenance necessary to achieve organizational goals. We explore how an employee’s relationship with their leader also shapes their peer relationships and their overall standing within their workgroup. Further, the text examines the potential dark side of LMX theory, such as the tendency towards demographic and trait and state similarity. Employing a communicative perspective emphasizes the extent of position and personal power both leaders and members have in engineering the quality of the relationship they desire. Integrating and applying once disparate lines of academic literature, this book offers employees, students, and teacher-scholars pragmatic yet research-based insights into developing and maintaining successful, healthy workplace relationships. |
| case studies for organizational communication: Case Studies for Intercultural and Conflict Communication Kelly L. McKay-Semmler, 2021-12-16 Case method teaching has long been recognized for its educational value. In classes, workshops, and seminars where case studies are used effectively, discussion participants gain knowledge and become more proficient in analyzing information. Case learning also increases tolerance for ambiguity and fosters deeper understanding of complicated issues. Beyond basic-level memorization of concepts and definitions, case learning encourages participants to engage in perspective-taking while analyzing and evaluating the communication behaviors of characters. Case learning promotes exploration of complex problems in ways that are creative, interactive, and engaging for both case learners and case facilitators. This book is a compilation of original case studies on topics spanning intercultural communication, organizational communication, and conflict resolution. Core concepts in conflict studies, such as shared interests, conflict styles, and power currencies, are narratively presented in dynamic interplay, and discussion participants are compelled to think critically about their implications. Moreover, abstract concepts and policies pertinent to intercultural relations, like intercultural communication competence and affirmative action policies, are presented in the form of concrete characters in situated realities, encouraging case learners to consider the particulars (people), as well as the principles (ethics and laws). For the case learner, the highest level of thinking is required: core concepts must be learned, synthesized, applied, and critically examined in discussing the case. |
| case studies for organizational communication: High-Speed Management and Organizational Communication in the 1990s Sarah Sanderson King, 1994-01-01 High-Speed Management and Organizational Communication in the 1990s provides a unique, systematic, and practical treatment of the role communication plays in the new organizations. It treats organizational integration, coordination, and control as central communication processes and explores their transformation of traditional organizational topics such as leadership, corporate culture, teamwork, and continuous improvement programs. The central thesis of this analysis is that increasing the speed with which products get to market helps to make an organization more productive, develop better quality products, become more responsive to customer needs, and generate more profits for investors. Why and how this takes place as well as the central role communication plays in the process is treated here in detail. |
| case studies for organizational communication: Risk Communication and Miscommunication Carolyn Boiarsky, 2016-09-01 Effective communication can help prevent or minimize damage from environmental disasters. In Risk Communication and Miscommunication, Carolyn Boiarsky teaches students, technical writers, public affairs officers, engineers, scientists, and governmental officials the writing and communication skills necessary for dealing with environmental and technological problems that could lead to major crises. Drawing from research in rhetoric, linguistics, technical communication, educational psychology, and web design, Boiarsky provides a new way to look at risk communication. She shows how failing to consider the readers’ needs or the rhetorical context in which one writes can be catastrophic and how anticipating those needs can enhance effectiveness and prevent disaster. She examines the communications and miscommunications of original e-mails, memos, and presentations about various environmental disasters, including the Columbia space shuttle explosion and the BP/Deepwater Horizon oil rig explosion, and successes, such as the Enbridge pipeline expansion and the opening of the Mississippi Spillway, and offers recommendations for effective communication. Taking into account the growing need to communicate complex and often controversial issues across vast geographic and cultural spaces with an ever-expanding array of electronic media, Risk Communication and Miscommunication provides strategies for clear communication of data, ideas, and procedures to varied audiences to prevent or minimize damage from environmental incidents. |
| case studies for organizational communication: The SAGE Handbook of Organizational Communication Linda L. Putnam, Dennis K. Mumby, 2013-11-04 Organizational communication as a field of study has grown tremendously over the past thirty years. This growth is characterized by the development and application of communication perspectives to research on complex organizations in rapidly changing environments. Completely re-conceptualized, The SAGE Handbook of Organizational Communication, Third Edition, is a landmark volume that weaves together the various threads of this interdisciplinary area of scholarship. This edition captures both the changing nature of the field, with its explosion of theoretical perspectives and research agendas, and the transformations that have occurred in organizational life with the emergence of new forms of work, globalization processes, and changing organizational forms. Exploring organizations as complex and dynamic, the Handbook brings a communication lens to bear on multiple organizing processes. |
| case studies for organizational communication: Public Relations Case Studies from Around the World (2nd Edition) Judy VanSlyke Turk, Jean Valin, 2017 The case studies in this book, many of which have won national or international awards, represent an impressive scope of public relations practice - from public diplomacy to corporate social responsibility to community relations to tourism to fundraising. They include «best practices» of multinational corporations, non-governmental organizations and governmental agencies around the world. |
| case studies for organizational communication: Transformative Practice and Research in Organizational Communication Salem, Philip J., Timmerman, Erik, 2017-07-12 Communication creates organizations, and the ways individuals communicate determines the functions and processes of organizations. Understanding communication challenges is necessary in order to understand organizational successes and organizational change. Transformative Practice and Research in Organizational Communication is an essential reference publication featuring the latest scholarly research on the practice of organizational communication. The chapters cover a range of topics such as business expertise, social media, and capitalism. This book is ideally designed for academicians, students, professionals, and managers seeking current research on organizational communication practices. |
| case studies for organizational communication: Understanding Organizations Charles R. Bantz, 1993 |
| case studies for organizational communication: Crisis Communication Kjell Brataas, 2018-01-29 Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe. The book covers three types of incidents: natural catastrophes, accidents and terror attacks. It focuses on the communication aspect of each incident and provides accounts from people handling the event. Each chapter offers a detailed description of the event and supplementary facts and illustrations from a variety of sources. With a focus on critical communication elements and lessons learned, Brataas offers valuable advice - based on personal experience with natural disasters, accidents and terror attacks - on some of the most effective ways to prepare for and deal with a crisis. Topics range from interview situations and social media to victim support and active shooter events. This book will be invaluable to those working in public relations and communications, as well as to those working with human resources and general management. |
| case studies for organizational communication: Strategic Ambiguities Eric M. Eisenberg, 2006-12-07 Eisenberg′s book is refreshing, in addition to its theoretical merits, for the presence of a distinctive human voice, unafraid to express passion, anger and hope. Readers will benefit enormously from the substance of his book, but also from its form. —HUMAN RELATIONS In Strategic Ambiguities: Essays on Communication, Organization, and Identity, Eric M. Eisenberg, an internationally recognized leader in the theory and practice of organizational communication, collects and reflects upon more than two decades of his writing. Strategic Ambiguities is a provocative journey through the development of a new aesthetics of communication that rejects fundamentalisms and embraces a contingent, life-affirming worldview. Strategic Ambiguities: Explores the role of language and communication in the construction of social structures and personal identities. Provides a useful intellectual and historical context for students through framing chapters and head notes developed especially for this volume. Chronicles the historical development of an important argument about communicating and organizing through the sustained focus on a single theorist. Intended Audience: This text is designed for advanced undergraduate and graduate courses such as Organizational Communication, Communication Theory, and Organizational Behavior in the fields of Communication, Business & Management, and Educational Leadership. This collection of essays is insightful, thought-provoking, and forward-looking. Eric Eisenberg takes on challenging positions, writes in a cogent and accessible manner, and always stimulates new scholarship. This work will be an important teaching tool, not just for the innovative content of the writing, but also for the historical narrative of organizational communication embedded in it. —Steve May, University of North Carolina at Chapel Hill Lay audiences will find the text rich with evocative narratives even as the theoretical moves will engage students and teacher-scholars. This edited compilation is likely to serve as a springboard for future inquiry and an invaluable resource for teaching and learning in undergraduate and graduate communication courses. —THE REVIEW OF COMMUNICATION |
| case studies for organizational communication: Case Studies in Sport Communication Terry L. Rentner, David P. Burns, 2018-09-17 Case Studies in Sport Communication: You Make the Call goes beyond the box scores by offering readers the opportunity to evaluate popular and diverse issues in sport¿including management, crisis, health, ethics, gender, race, and social media. Each chapter incorporates theory and communication principles as well as topical background information, and concludes with discussion questions and engaging assignments. This volume presents real-life, provocative sports cases that bring contemporary headlines into perspective and inspire critical thinking. Each chapter features scholarly evidence that will keep the conversation lively, thoughtful, and informative. Students are encouraged to challenge the ethical implications of what they have read and to ¿make the call.¿ This is an invaluable resource for upper-level undergraduate and graduate students of sport communication and sport management. |
| case studies for organizational communication: Applied Crisis Communication and Crisis Management W. Timothy Coombs, 2013-06-11 Designed to give students and public relations professionals the knowledge and skills they need to become successful crisis managers, Applied Crisis Communication and Crisis Management: Cases and Exercises by W. Timothy Coombs, includes a wide range of cases that explore crisis communication and management in action using a practical approach. In the first two chapters, the author introduces key theories and principles in crisis communication, which students apply by analyzing 17 cases drawn from recent headlines. Cases are explored from pre-crisis, mid-crisis, and post-crisis communication perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters. |
| case studies for organizational communication: The Strategic Use of Stories in Organizational Communication and Learning Terrence L. Gargiulo, 2014-12-18 Designed for students and practitioners in the fields of organizational behavior and human resource training and development, this groundbreaking book presents a cutting edge approach to improving organizational communication. Drawing on his extensive experience as an organizational development consultant and group process facilitator, Terrence Gargiulo shows how the use of storytelling is the key to effective communication and learning. |
| case studies for organizational communication: Dissent in Organizations Jeffrey Kassing, 2011-07-12 Employees often disagree with workplace policies and practices, leaving few workplaces unaffected by organizational dissent. While disagreement persists in most contemporary organizations, how employees express dissent at work and how their respective organizations respond to it vary widely. Through the use of case studies, first-person accounts, current examples, conceptual models, and scholarly findings this work offers a comprehensive treatment of organizational dissent. Readers will find a sensible balance between theoretical considerations and practical applications. Theoretical considerations include: how dissent fits within classical and contemporary organizational communication approaches dissent's relationship to, yet distinctiveness from, related organizational concepts like conflict, resistance, and voice explanations for why employees express dissent and how they make sense of it the relationship between organizational dissent and ethics Practical applications encompass: recommendations for employees expressing dissent and managers responding to it consideration of the range of events that trigger dissent strategies employees use to express dissent and tools organizations can apply to solicit it effectively the unique challenges and benefits associated with expressing dissent to management The book's specific focus and engaged voice provide students, scholars, and practitioners with a deeper understanding of dissent as an important aspect of workplace communication. |
| case studies for organizational communication: The Situated Organization James R. Taylor, Elizabeth J. Van Every, 2010-09-13 The Situated Organization explores recent research in organizational communication, emphasizing the organization as constructed in and emerging out of communication practices. Working from the tradition of the Montreal School in its approach, it focuses not only on how an organization’s members understand the purposes of the organization through communication, but also on how they realize and recognize the organization itself as they work within it. The text breaks through with an alternative viewpoint to the currently popular idea of 'organization-as-network,' viewing organization instead as a configuration of agencies, and their fields of practice. It serves as an original, comprehensive, and well-written text, elaborated by case studies that make the theory come to life. The substantial ideas and insights are presented in a deep and meaningful way while remaining comprehensible for student readers. This text has been developed for students at all levels of study in organizational communication, who need a systematic introduction to conducting empirical field research. It will serve as an invaluable sourcebook in planning and conducting research. |
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The purpose of this single-case study was to explore effective communication strategies within an organization and determine how managers used these strategies to increase employee …
Culture Transformation at Microsoft: From “Know it all” to “Learn it …
28 Nov 2023 · CASE SUMMARY. Satya Nadella takes over as Microsoft’s 3rd CEO. Inherits an organization with a debilitating cultural landscape. Invites Kathleen Hogan as a partner in …
Communication Concepts in Action: Best Practices in Case Study …
Case study pedagogy provides a rich narrative through which complex organizational communication concepts can be identified, analyzed, and reflected upon. This article provides …
The Importance of Communication During Organizational Transformation …
By designing a dynamic communication model, this study aims to develop an increased understanding of communication barriers in companies during organizational change. This …
Organizational Communication: A Case Study of a Large Urban …
In postulating the crucial role of communication in an organization, Barnard stated, «In an exhaustive theory of organization, communication. would occupy a central place, because the …
Practical Application in Organizational Communication - Sarah J.
Another primary way organizational communication has engaged in prac-tical application is via case study creation and analysis. For example, Zorn (1997) examined Weaver St. Market as a …
Theory and Applications of Organizational Communication - Jamie McDonald
• Becoming familiar with the organizational communication scholarly community • Analyzing and outlining practical recommendations for contemporary organizations through case studies
ED462702 2002-02-00 Organizational Communication: Research and Practice ...
He discusses the following: the fundamental problems in selecting an approach to organizational communication; the purpose of an organizational communication course; the structure and …
Two Case Studies of Successful Strategic Communication …
case studies of successful communication campaigns, one coalition and the other joint, the book presents an architecture that allows leaders in other contexts to build similar...
ORGANIZATIONAL COMMUNICATION A PREMISE FOR ORGANIZATIONAL …
The study of organizational communication clearly shows that within an organization there is much more than just the ability of the manager to be a good communicator and to have good …
Communication barriers in the modern workplace - Economist …
Communication barriers in the modern workplace Key highlights l Poor communication is having a tremendous impact on the workplace. Unclear instructions from superiors, pointless meetings...
Organization Studies Communication, Organizing and …
Abstract. control of activity and knowledge) and organizations (as collective actors that are ‘talked’ into existence). We highlight differences between existing theories and analyses grounded in …
Workplace Communication: A case study on informal communication …
It is a study on literature, which aims to link the literature findings with a real case of a company which seeks to improve its workplace communication. In the end, it proposes certain strategies …
Relationship between Interpersonal Communication Skills and ...
Abstract. The aim of this paper is to identify the interpersonal communication skills that enhance organizational commitment. To do so in a descriptive survey, the models provided by Robbins...
Organizing the Organizational Communication Course: Content …
Case studies should involve identifying a theory pertaining to the case (e.g., emotional labor, structuration, authoritarian leadership), explaining the theory, and using the theory to analyze …
Research on Organizational Communication - DiVA
Abstract. Swedish research on organizational communication is characterized by empirical, quali-tative research. The tradition of holistic and profound case studies is strong. In this arti-cle, a …
Case Studies in Courageous Organizational Communication
Title: Case studies in courageous organizational communication: research and practice for effective workplaces / Alexander Lyon. Description: New York: Peter Lang, 2016. Includes bibliographical references and index. Identifiers: LCCN 2016032916 | ISBN 978-1-4331-3124-0 (hardcover: alk. paper)
Case Studies for Intercultural and Conflict Communication
This pedagogical book is an edited compilation of original case studies and accompanying case study teaching plans addressing issues in intercultural and organizational communication and conflict resolution.
Developing organisation culture Six case studies - CIPD
Within each case study we examine: • the organisation background • the chief drivers of culture change • the key culture change activities • change agents’ reflections on the culture change • staff reflections on the culture change • the impact of the culture change activities.
Internal Communication from the Employee Perspective A Case
shared within an organization. Communication should be structured and easily accessible, while also enabling the employees to engage with the message. The main purpose of internal communication, according to the results is to align the workforce in terms of …
Effective Management Communication Strategies - Walden …
The purpose of this single-case study was to explore effective communication strategies within an organization and determine how managers used these strategies to increase employee engagement, productivity, and
Culture Transformation at Microsoft: From “Know it all” to “Learn it …
28 Nov 2023 · CASE SUMMARY. Satya Nadella takes over as Microsoft’s 3rd CEO. Inherits an organization with a debilitating cultural landscape. Invites Kathleen Hogan as a partner in driving a cultural transformation across 130,000+ employees. …
Communication Concepts in Action: Best Practices in Case Study …
Case study pedagogy provides a rich narrative through which complex organizational communication concepts can be identified, analyzed, and reflected upon. This article provides 10 best practices for utilizing and assessing case study pedagogy in the organizational commu-nication course.
The Importance of Communication During Organizational Transformation …
By designing a dynamic communication model, this study aims to develop an increased understanding of communication barriers in companies during organizational change. This thesis is based on a case study at AstraZeneca. Data in this study have been retrieved through a survey and interviews conducted at the company.
Organizational Communication: A Case Study of a Large Urban …
In postulating the crucial role of communication in an organization, Barnard stated, «In an exhaustive theory of organization, communication. would occupy a central place, because the structure, extensiveness, and scope of. organization are almost entirely determined by communication techniques».
Practical Application in Organizational Communication - Sarah J.
Another primary way organizational communication has engaged in prac-tical application is via case study creation and analysis. For example, Zorn (1997) examined Weaver St. Market as a case on workplace democracy—and how to improve the low morale and ironic lack of cooperativeness among a market co-op.
Theory and Applications of Organizational Communication - Jamie McDonald
• Becoming familiar with the organizational communication scholarly community • Analyzing and outlining practical recommendations for contemporary organizations through case studies
ED462702 2002-02-00 Organizational Communication: Research and Practice ...
He discusses the following: the fundamental problems in selecting an approach to organizational communication; the purpose of an organizational communication course; the structure and content of organizational communication coursework; and teaching strategies used in the basic course in organizational communication.
Two Case Studies of Successful Strategic Communication …
case studies of successful communication campaigns, one coalition and the other joint, the book presents an architecture that allows leaders in other contexts to build similar...
ORGANIZATIONAL COMMUNICATION A PREMISE FOR ORGANIZATIONAL …
The study of organizational communication clearly shows that within an organization there is much more than just the ability of the manager to be a good communicator and to have good interpersonal communication skills.
Communication barriers in the modern workplace - Economist …
Communication barriers in the modern workplace Key highlights l Poor communication is having a tremendous impact on the workplace. Unclear instructions from superiors, pointless meetings...
Organization Studies Communication, Organizing and …
Abstract. control of activity and knowledge) and organizations (as collective actors that are ‘talked’ into existence). We highlight differences between existing theories and analyses grounded in communication-as-constitutive (CCO) perspectives and describe six overarching premises for such perspectives; i.
Workplace Communication: A case study on informal communication …
It is a study on literature, which aims to link the literature findings with a real case of a company which seeks to improve its workplace communication. In the end, it proposes certain strategies to be followed in order to control and affect the existed informal communications network.
Relationship between Interpersonal Communication Skills and ...
Abstract. The aim of this paper is to identify the interpersonal communication skills that enhance organizational commitment. To do so in a descriptive survey, the models provided by Robbins...
Organizing the Organizational Communication Course: Content …
Case studies should involve identifying a theory pertaining to the case (e.g., emotional labor, structuration, authoritarian leadership), explaining the theory, and using the theory to analyze the communication and implications.
Research on Organizational Communication - DiVA
Abstract. Swedish research on organizational communication is characterized by empirical, quali-tative research. The tradition of holistic and profound case studies is strong. In this arti-cle, a wide definition of organizational communication is employed, including research focusing on both internal and external communication.
