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| zingermans guide to giving great service: Zingerman's Guide to Giving Great Service Ari Weinzweig, 2012-06-26 Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way. |
| zingermans guide to giving great service: A Lapsed Anarchist's Approach to Building a Great Business Ari Weinzweig, 2010-10-15 The first in a series of books by Zingerman's co-founding partner Ari Weinzweig examines the basic building blocks of the culture and structure we know now as Zingerman's. These approaches are applicable whether you're running a law office, a library, a restaurant, a record label, a software firm, or an organic farm. They are the behind-the-scenes secret stuff that goes into making a very special, sustainable business of any kind. Inc. Magazine calls it one of the Best Books for Business Owners. |
| zingermans guide to giving great service: Zingerman's Guide to Good Eating Ari Weinzweig, 2003-11-14 A culinary master shares the secrets of shopping for the very best ingredients: “As delicious and satisfying a read as the traditional foods it celebrates” (Detroit Free Press). Hailed as one of the best delicatessens in the country by the New York Times, Esquire, and the Atlantic Monthly, Zingerman’s is a trusted source for superior ingredients—and an equally dependable supplier of reliable information about food. Now, Ari Weinzweig, the founder of Zingerman’s, shares two decades of knowledge gained in his pursuit of the world’s finest food products. How do you tell the difference between a great aged balsamic vinegar and a caramel-flavored impostor? How do you select an extraordinary olive oil from the bewildering array of bottles on the grocery shelf? Which Italian rice makes the creamiest risotto (and what are the tricks to making a terrific one)? Is there a difference between traditionally made pastas and commercial brands? How do English and American Cheddars compare? How do you make sense of the thousands of teas in the world to find one you love? What should you look for on the label of a good chocolate? In this fascinating resource guide, Weinzweig tells you everything you need to know about how to choose top-quality basics that can transform every meal from ordinary to memorable: oils, vinegars, and olives; bread, pasta, and rice; cheeses and cured meats; seasonings like salt, pepper, and saffron; vanilla, chocolate, and tea. Zingerman’s Guide to Good Eating also includes approximately 100 recipes, many collected from artisan food makers, from Miguel’s Mother’s Macaroni to “LEO” (lox, eggs, and onions) to Funky, Chunky Dark Chocolate Cookies. This book is not only an indispensable guide to pantry essentials—it’s an enthralling read. You’ll visit artisan food producers, learn fascinating facts, find sources for the best brands and food suppliers, and get valuable advice that will change the way you cook forever. |
| zingermans guide to giving great service: Zingerman's Bakehouse Amy Emberling, Frank Carollo, 2017-10-03 This is the must-have baking book for bakers of all skill levels. Since 1992, Michigan's renowned artisanal bakery, Zingerman's Bakehouse in Ann Arbor, has fed a fan base across the United States and beyond with their chewy-sweet brownies and gingersnaps, famous sour cream coffee cake, and fragrant loaves of Jewish rye, challah, and sourdough. It's no wonder Zingerman's is a cultural and culinary institution. Now, for the first time, to celebrate their 25th anniversary, the Zingerman's bakers share 65 meticulously tested, carefully detailed recipes in an ebook featuring more than 50 photographs and bountiful illustrations. Behind-the-scenes stories of the business enrich this collection of best-of-kind, delicious recipes for every I can't believe I get to make this at home! treat. |
| zingermans guide to giving great service: A Lapsed Anarchist's Approach to The Power of Beliefs in Business Ari Weinzweig, 2016-07-14 Ari’s new book is the culmination of a lifetime of learning and thirty four years in business, the last three of which have been spent intensively studying, reflecting on, and writing about the critical role of beliefs in the businesses and organizations of which we’re a part. The fruits of that labor are now available in this new 600-page book. We could tell you more about what's in the book but we think John U. Bacon, author of the New York Times' bestseller, Endzone: The Rise, Fall and Return of Michigan Football, said it better than we ever could! “Some business leaders know practice. Some know theory. Ari Weinzweig is one of the few who knows both. He has built a famously successful organization, while giving it more thought than do the business gurus who merely philosophize about such things. The insights Ari shares here are both deeply perceptive and highly practical, from the ideas of Howard Zinn, Viktor Frankl and Anais Nin on one page, to the importance of learning your employees’ names on the next. Like its author, this book is uncommonly smart, helpful, and just plain fun.” |
| zingermans guide to giving great service: Girls Garage Emily Pilloton, 2020-06-02 Girls Garage is the only book you'll ever need for a lifetime of tools and building. Not sure which screws to buy? Need to fix a running toilet? With Girls Garage, you'll have the expertise to tackle these problems with your own hands. Or maybe you want to get creative and build something totally new. A birdhouse? A bookshelf? Girls Garage has you covered. Packed with illustrations that will build confidence for your next hardware store run, practical advice on everything from quick fixes to safety tips, and inspiring stories from real-world builder girls and women, this eye-catching volume makes the technical accessible. This is the guide every girl needs to take her life into her own hands. Girls, get in touch with your inner badass, and get building • Informative, inspiring, and designed for everyday use, this is the ultimate book of book of building and woodcraft for girls. • A true confidence builder for girls interested in STEM, woodworking, and home improvement. • Along with her design agency and Girl's Garage, Emily Pilloton has been featured on television shows and the documentary film If You Build It. Girls Garage will be both a trusted household resource and a wellspring of inspiration and encouragement in the vein of Women in Science and Headstrong: 52 Women Who Changed Science and the World. • Nonfiction books for girls age 14 and up • Woodcraft, home repair, kids building projects • Inspiring Kids DIY for teens Emily Pilloton is a designer, builder, educator, and founder of the nonprofit design agency Project H Design and Girls Garage. Her ideas have made their way to the TED stage, the Colbert Report, and the full-length documentary If You Build It. She is currently a lecturer in the College of Environmental Design at the University of California, Berkeley. She lives in the San Francisco Bay Area. |
| zingermans guide to giving great service: Small Giants Bo Burlingham, 2016-10-11 How maverick companies have passed up the growth treadmill — and focused on greatness instead. It’s an axiom of business that great companies grow their revenues and profits year after year. Yet quietly, under the radar, a small number of companies have rejected the pressure of endless growth to focus on more satisfying business goals. Goals like being great at what they do, creating a great place to work, providing great customer service, making great contributions to their communities, and finding great ways to lead their lives. In Small Giants, veteran journalist Bo Burlingham takes us deep inside fourteen remarkable companies that have chosen to march to their own drummer. They include Anchor Brewing, the original microbrewer; CitiStorage Inc., the premier independent records-storage business; Clif Bar & Co., maker of organic energy bars and other nutrition foods; Righteous Babe Records, the record company founded by singer-songwriter Ani DiFranco; Union Square Hospitality Group, the company of restaurateur Danny Meyer; and Zingerman’s Community of Businesses, including the world-famous Zingerman’s Deli of Ann Arbor. Burlingham shows how the leaders of these small giants recognized the full range of choices they had about the type of company they could create. And he shows how we can all benefit by questioning the usual definitions of business success. In his new afterward, Burlingham reflects on the similarities and learning lessons from the small giants he covers in the book. |
| zingermans guide to giving great service: Results-Based Leadership David Ulrich, Jack Zenger, Norman Smallwood, 1999-04-06 A landmark book, Results-Based Leadership challenges the conventional wisdom surrounding leadership. Authors Ulrich, Zenger, and Smallwood--world-renowned experts in human resources and training--argue that it is not enough to gauge leaders by personal traits such as character, style, and values. Rather, effective leaders know how to connect these leadership attributes with results. Results-Based Leadership shows executives how to deliver results in four specific areas: results for employees, for the organization, for its customers, and for its investors. The authors provide action-oriented guidelines that readers can follow to develop and hone their own results-based leadership skills. By shifting our focus to the connection between the attributes and the results of leadership, this perceptive new guide fundamentally improves our understanding of effective leadership. Results-Based Leadership brings a refreshing clarity and directness to the leadership discussion, providing a hands-on program to help executives succeed with their leadership challenges. |
| zingermans guide to giving great service: 1,000 Foods To Eat Before You Die Mimi Sheraton, 2015-01-13 The ultimate gift for the food lover. In the same way that 1,000 Places to See Before You Die reinvented the travel book, 1,000 Foods to Eat Before You Die is a joyous, informative, dazzling, mouthwatering life list of the world’s best food. The long-awaited new book in the phenomenal 1,000 . . . Before You Die series, it’s the marriage of an irresistible subject with the perfect writer, Mimi Sheraton—award-winning cookbook author, grande dame of food journalism, and former restaurant critic for The New York Times. 1,000 Foods fully delivers on the promise of its title, selecting from the best cuisines around the world (French, Italian, Chinese, of course, but also Senegalese, Lebanese, Mongolian, Peruvian, and many more)—the tastes, ingredients, dishes, and restaurants that every reader should experience and dream about, whether it’s dinner at Chicago’s Alinea or the perfect empanada. In more than 1,000 pages and over 550 full-color photographs, it celebrates haute and snack, comforting and exotic, hyper-local and the universally enjoyed: a Tuscan plate of Fritto Misto. Saffron Buns for breakfast in downtown Stockholm. Bird’s Nest Soup. A frozen Milky Way. Black truffles from Le Périgord. Mimi Sheraton is highly opinionated, and has a gift for supporting her recommendations with smart, sensuous descriptions—you can almost taste what she’s tasted. You’ll want to eat your way through the book (after searching first for what you have already tried, and comparing notes). Then, following the romance, the practical: where to taste the dish or find the ingredient, and where to go for the best recipes, websites included. |
| zingermans guide to giving great service: Anarchist Voices Paul Avrich, 2005 In Anarchist Voices, Avrich lets anarchists speak for themselves. |
| zingermans guide to giving great service: Cornerstones of Managerial Accounting Maryanne M. Mowen, Don R. Hansen, Dan L. Heitger, 2010-06 Discover the managerial accounting text written to complement the way you study and learn! CORNERSTONES OF MANAGERIAL ACCOUNTING, 3E, uses a unique framework to show you the key concepts, or Cornerstones, of accounting. As you come to understand these fundamental calculations, you will develop critical problem-solving skills to make real business decisions. |
| zingermans guide to giving great service: Contagious Culture: Show Up, Set the Tone, and Intentionally Create an Organization that Thrives Anese Cavanaugh, 2015-11-13 GET INSPIRED. GET EXCITED. GET RESULTS. A proven approach to corporate culture that’s positively contagious You are about to enter a new era of leadership. With more competiton, more connectedness, and more opportunities than ever before, this exciting new era demands a workplace culture that is collaborative, productive, energized, and contagious. A culture that encourages extraordinary growth and innovation. A culture that starts with you—showing up, setting the tone, and lighting the fire... This book is about answering that call and setting yourself up for success. It’s about improving your leadership presence and your impact, not just on others but yourself. It’s about creating the space you need to share your vision, state your intention, and jump-start your team. It’s about working yourself over—from the inside out—so you can become the strong, effective, inspiring leader you know you can be. This is Contagious Culture, a game-changing guide to transforming corporate culture from within, developed by the award-winning creator of The IEP Method to strengthen your “Intentional Energetic Presence.” This is more than a leadership book—this is your future calling. Award-winning organizational advisor Anese Cavanaugh reveals the secrets of IEP—Intentional Energetic Presence—for transforming your workplace and your life. The key to any company’s success lies in its culture. This game-changing guide shows you how to shape and revitalize this culture—by setting the tone, engaging the team, and creating a dynamic working environment that encourages growth, productivity, and innovation. It all starts with you... Using the book’s unique IEP Method, you can: Be the kind of leader people want to follow—not have to follow Craft your intention—and make a real impact Unleash your energy—and watch it spread like wildfire Unlock greater collaboration in your teams—and greater leadership in your people Show up for Others—by setting yourself up for success Bring out the best in everyone—including yourself Create a contagious work culture that people want to catch! With these proven step-by-step techniques, you can take control of the culture you work in and build a healthier, more functional environment—from the inside out. You’ll find helpful transformative tools and exercises for improving collaborations, opening communications, and implementing changes. You’ll discover the best methods for handling the toughest challenges, whether it’s hiring and firing, strategizing and organizing, busyness or burnout. Best of all, you’ll learn how to enhance your “Intentional Energetic Presence” (IEP) so you’ll always be fully present, purposeful, and prepared to share your vision with infectious energy and enthusiasm. Contagious Culture is so much more than a leadership guide. It’s a complete cultural mind-shift that’s not only exciting for you and your team—it’s absolutely, positively contagious. |
| zingermans guide to giving great service: The Smitten Kitchen Cookbook Deb Perelman, 2012-10-30 NEW YORK TIMES BEST SELLER • Celebrated food blogger and best-selling cookbook author Deb Perelman knows just the thing for a Tuesday night, or your most special occasion—from salads and slaws that make perfect side dishes (or a full meal) to savory tarts and galettes; from Mushroom Bourguignon to Chocolate Hazelnut Crepe. “Innovative, creative, and effortlessly funny. —Cooking Light Deb Perelman loves to cook. She isn’t a chef or a restaurant owner—she’s never even waitressed. Cooking in her tiny Manhattan kitchen was, at least at first, for special occasions—and, too often, an unnecessarily daunting venture. Deb found herself overwhelmed by the number of recipes available to her. Have you ever searched for the perfect birthday cake on Google? You’ll get more than three million results. Where do you start? What if you pick a recipe that’s downright bad? With the same warmth, candor, and can-do spirit her award-winning blog, Smitten Kitchen, is known for, here Deb presents more than 100 recipes—almost entirely new, plus a few favorites from the site—that guarantee delicious results every time. Gorgeously illustrated with hundreds of her beautiful color photographs, The Smitten Kitchen Cookbook is all about approachable, uncompromised home cooking. Here you’ll find better uses for your favorite vegetables: asparagus blanketing a pizza; ratatouille dressing up a sandwich; cauliflower masquerading as pesto. These are recipes you’ll bookmark and use so often they become your own, recipes you’ll slip to a friend who wants to impress her new in-laws, and recipes with simple ingredients that yield amazing results in a minimum amount of time. Deb tells you her favorite summer cocktail; how to lose your fear of cooking for a crowd; and the essential items you need for your own kitchen. From salads and slaws that make perfect side dishes (or a full meal) to savory tarts and galettes; from Mushroom Bourguignon to Chocolate Hazelnut Crepe Cake, Deb knows just the thing for a Tuesday night, or your most special occasion. Look for Deb Perelman’s latest cookbook, Smitten Kitchen Keepers! |
| zingermans guide to giving great service: Zingerman's Guide to Good Leading, Part 3 Ari Weinzweig, 2013-12-12 Part 3 continues to share the secrets that have helped take Zingerman's from a 25-seat, 4-person start up to a nationally known, $49,000,000-organization employing over 600 people. It includes Secrets #30-39 and will explore our belief that some of the most important work we do to build great organizations and lead rewarding lives is the work we need to do within ourselves. The book includes essays on our approach to managing ourselves, mindfulness, leadership at the four levels of organizational growth, personal visioning, why the way the leader thinks will be manifested in the way the organization runs, creating a creative organization, and more. |
| zingermans guide to giving great service: Lean in a High-Variability Business Eduardo Lander, Jeffrey K. Liker, Thomas E. Root, 2021-11-30 John Dewey famously pointed out, 'We don't learn from experience. We learn from reflecting on experience.' Here's your chance to learn as the three authors reflect on the (successful) struggle to build a Lean production and management system at Zingerman's Mail Order. Thousands of people visit and benchmark ZMO. This book delivers the backstory in a richly illustrated way. -- Mike Rother, author of the bestselling books Toyota Kata and The Toyota Kata Practice Guide This clever and highly engaging graphic novel details a story about one organization’s Lean journey with inspiration from the Toyota Way. Over the years, common misunderstandings about what Lean is, what the journey is like, and how to advance have proliferated. Often, these misunderstandings come from the way people simplistically talk and think about Lean as if it is some concrete thing that you insert into an organization and step back to watch the results. The authors, however, view the organization as a living system with interacting parts and constant exposure to the environment. It is dynamic, so it’s hard to predict what obstacles you will face next. Just when you think you have it solved, new challenges arise from the market, competitors, government regulations, and every direction you turn to. When you look at your organization in this way, you see Lean through a different lens. The goal is to make your processes and people into a more adaptive system so you can navigate through all the complexity and uncertainty to continually achieve your goals. This is how Toyota views things and they summarize the Toyota Way as continuous improvement and respect for people. Each person becomes a partner in struggling to learn and adapt, and specific tools are used in very different ways throughout the company to accomplish their goals. The story presented here focuses on a small company called Zingerman’s Mail Order (ZMO). Tom Root was one of the founders of this spin-off of the Zingerman’s delicatessen. The deli was founded to bring high-quality artisanal food to Ann Arbor, Michigan. The purpose of this book is not to provide a recipe for implementation – the authors want you to get a feeling for the struggle, for the learning process. They explain and demonstrate many Lean tools within the context of the journey and how they were adapted for this particular business. Toyota kata became the centerpiece of developing scientific thinking skills to begin to bring continuous improvement to life. |
| zingermans guide to giving great service: The Great Game of Business Jack Stack, Bo Burlingham, 2014-07-03 In the early 1980s, Springfield Remanufacturing Corporation (SRC) in Springfield, Missouri, was a near bankrupt division of International Harvester. Today it's one of the most successful and competitive companies in the United States, with a share price 3000 times what it was thirty years ago. This miracle turnaround is all down to one man, Jack Stack, and his revolutionary system of Open-Book Management, in which every employee understands the company's key figures, can act on them and has a real stake in the business. In Stack's own words: 'When employees think, act and feel like owners ... everybody wins.'As a management strategy, 'the great game of business' is so simple and effective that it's been taken up by companies from Intel to Harley Davidson. |
| zingermans guide to giving great service: Investing in America's Workforce Carl E. Van Horn, 2018 |
| zingermans guide to giving great service: Better Use of Skills in the Workplace Collectif, 2017-11-02 This joint OECD-ILO report provides a comparative analysis of case studies focusing on improving skills use in the workplace across eight countries. The examples provide insights into the practical ways in which employers interact with government services and policies at the local level. They highlight the need to build policy coherence across employment, skills, economic development and innovation policies, and underline the importance of ensuring that skills utilisation is built into policy development thinking and implementation. Skills utilisation concerns the extent to which skills are effectively applied in the workplace to maximise workplace and individual performance. It involves a mix of policies including work organisation, job design, technology adaptation, innovation, employee-employer relations, human resource development practices and business-product market strategies. It is often at the local level that the interface of these factors can best be addressed. |
| zingermans guide to giving great service: The Food Babe Way Vani Hari, 2015-02-10 Eliminate toxins from your diet and transform the way you feel in just 21 days with this national bestseller full of shopping lists, meal plans, and mouth-watering recipes. Did you know that your fast food fries contain a chemical used in Silly Putty? Or that a juicy peach sprayed heavily with pesticides could be triggering your body to store fat? When we go to the supermarket, we trust that all our groceries are safe to eat. But much of what we're putting into our bodies is either tainted with chemicals or processed in a way that makes us gain weight, feel sick, and age before our time. Luckily, Vani Hari -- aka the Food Babe -- has got your back. A food activist who has courageously put the heat on big food companies to disclose ingredients and remove toxic additives from their products, Hari has made it her life's mission to educate the world about how to live a clean, organic, healthy lifestyle in an overprocessed, contaminated-food world, and how to look and feel fabulous while doing it. In The Food Babe Way, Hari invites you to follow an easy and accessible plan that will transform the way you feel in three weeks. Learn how to: Remove unnatural chemicals from your diet Rid your body of toxins Lose weight without counting calories Restore your natural glow Including anecdotes of her own transformation along with easy-to-follow shopping lists, meal plans, and tantalizing recipes, The Food Babe Way will empower you to change your food, change your body, and change the world. |
| zingermans guide to giving great service: Ferment Your Vegetables Amanda Feifer, 2015-10-15 Ferment Your Vegetables for Flavor, Health, and Fun! Fermented vegetables are a great, healthy addition to anyone's diet. Abundant in probiotics, enzymes, vitamins, minerals, and more, research continues to reveal the many ways that these foods positively contribute to our well-being. From kimchi and sauerkraut to pickles and kvass, fermented foods have been part of the human diet for millennia--and are rightfully reclaiming their place at our daily table. The idea of fermenting vegetables at home can be intimidating for those who have never tried it before. The truth is, it's quite easy once you learn just a few basic concepts. In Ferment Your Vegetables, author Amanda Feifer, fermentation expert and founder of phickle.com, serves as your guide, showing you, step by step, how you can create traditional, delicious fermented food at home, using only simple ingredients and a little time. No fancy starters or elaborate equipment required. Using only veggies, a few spices, and a glass jar, here's just a small sampling of recipes you could start making today: -Zucchini Bread Pickles -Curried Cauliflower Pickles -Pint of Pickled Peppers -Simplest Sauerkraut -Ginger Beet Kraut -Green Bean Kimchi -Wild Fermented Tomato Sauce -Bullseye Beet Kvass Ferment Your Vegetables will make beginners wonder why they didn't start sooner, and give veteran fermenters loads of new ideas and techniques to try at home. All aboard the probiotic train! |
| zingermans guide to giving great service: Using the Power of Purpose Dean E. Tucker, 2008-04-07 This book is about three challenges facing business today. First is the coming huge labor shortage as Baby Boomer Generation retires. For every 5 Boomers that retire, there will only be 4 Generation X or Yers to replace them. The second challenge is that Generations X and Y will be difficult to attract and retain because these generations: 1. Are not loyal to companies and do not trust management. 2. Demand balance between their personal and professional lives. 3. Do not fear losing a job. 4. Will quit when management or the work environment is not to their liking. These generations are not intimidated by management and will not put up with the management by fear techniques used in many companies today. If they are not treated with respect, provided with flexibility in hours and scheduling or do not like their manager, they will quickly leave. The third challenge is the fact the arrival of the information age has rendered the profit driven Bureaucratic Management System (which was created between 1850 and 1920) obsolete. It is inefficient and cumbersome when dealing with the issues of adaptability, teamwork, employee empowerment, productivity and innovation that are needed today’s business environment. For example, the Bureaucratic Management System is designed to resist change and maintain the status quo, but the need today is for rapid adaptability so that business can be responsive to the ever changing demands of the customer. Is there a solution for these challenges? The answer is emphatically YES! The solution is to overcome bureaucracy by transitioning to a new information-age purpose-driven business model and achieve extraordinary levels of productivity and financial success. See how over 50 companies have utilized the power of purpose to outperform their peers by a factor of 6 to 1! |
| zingermans guide to giving great service: Iconic Restaurants of Ann Arbor Jon Milan and Gail Offen , 2016 This collection of Ann Arbor's most iconic local eateries from college hangouts to elegant eateries is sure to satisfy. What is an iconic Ann Arbor restaurant? Ask anyone who has ever spent time there as a student, traveler, or townie, and they are likely to name several favorites in an instant. From debating the best place to celebrate or console on football Saturdays to deciding where to eat after the bars close, the choices have always sparked passionate conversation. In Ann Arbor, people are known to have strong feelings about the best places for pizza, coffee, beer, burgers, noodles, and burritos. Although many of the go-to hangouts are long gone, a surprising number still thrive. And there are always a few newcomers coming along to win the hearts of the next generation of diners, nibblers, and noshers. Some are fine restaurants and taverns, and others are lunch counters, diners, carry-outs, and drive-ins--but in each and every case, they are unique and together make up a collection of iconic local eateries. |
| zingermans guide to giving great service: Theory of 5 Melissa Verplank, Lisa VanSweden, 2006 |
| zingermans guide to giving great service: Gustav Landauer: Anarchist and Jew Paul Mendes-Flohr, Anya Mali, 2014-12-16 For Gustav Landauer, literary critic and anarchist, scholar of mysticism and participant of the Bavarian revolution, culture and politics occupied the same spiritual space. While identifying with ethical socialism, his Jewish sensibility increasingly gained over the years, not only, but in great measure due to Buber’s influence. This volume brings together leading scholars to assess Landauer’s ramified literary and political activities, his life as a Jew and anarchist, paying particular attention to his impact on Martin Buber. |
| zingermans guide to giving great service: Open-Book Management John Case, 1996-04-12 Read even the first chapter of this extraordinary book and you'll find yourself cheering, screaming, jumping up and down with excitement. The companies described in this book are decades ahead of the reengineers -- and you don't need to be a Bill Gates or a Jack Welch to put their ideas into practice today. -- George Gendron, editor in chief, Inc. Companies that practice open-book management seem to have captured some sort of lightning in a bottle. -- Chris Lee, Training This book should be required reading in corporate America. -- Chicago Tribune If you want to give your preconceived notions a good kick in the you-know-where, give Case the opportunity to articulate the merits of open-book management. -- Entrepreneur Open-book management is not so much a technique as a way of thinking, a process that actively involves employees in the financial life of the company. Numerous companies have already found that employees who are informed and aware of the company's financial situation are motivated to seek solutions to problems and assume a greater degree of responsibility for its performance. John Case begins by examining the current competitive climate and the history of established management techniques. He shows how the traditional treatment of workers as hired hands with little involvement or responsibility beyond their own area is no longer effective in today's ever more competitive global environment. Case clearly and carefully explains the principles of open-book management: timely sharing of crucial financial information with employees; educating the employees to understand and apply the information; empowering employees to apply the information to their own work; and offering employees a stake in the successful implementation of their ideas. Open-book management will take different forms at every company, Case notes, but he offers a wide range of suggestions and guidelines for implementing these principles. He concludes with a series of in-depth case studies, featuring companies of various sizes and financial situations that have successfully implemented open-book management. Open-Book Management is the indispensable guide to teaching employees how to think and act like owners. |
| zingermans guide to giving great service: The Food of Italy Waverley Root, 1992-06-02 In this thoroughly comprehensive, utterly captivating culinary guidebook, acclaimed food writer Waverley Root traverses Italy from Lombardy to Sicily, and across 3,000 years of invasions. An exhaustive catalog of the country’s gastronomic legacy, The Food of Italy explains the regional delicacies, the traditions, and the history that define the way Italians eat. From the legally enforced frugality of the Renaissance table to the enduring Saracen luxury of Sicilian desserts, from the lasagna of Bologna to the saltimbocca of Rome, Root explores the secrets and customs of a cuisine so nuanced that even the basic ragu Bolognese has some two hundred variations. A culinary adventurer who made his mark decades before Anthony Bourdain appeared on the scene, Root shares the stories of an elephant forced to spend the winter of 1551 in the South Tyrol and the dishes named after him, the proper way to bottle Chianti, and the mysteries surrounding the origin of tortellini. Essential reading for travelers—of the armchair and ticketed variety, alike—The Food of Italy, which features decorative maps (that may not be legible for all readers) and illustrations, brings the subtleties of the Italian palate into any home. |
| zingermans guide to giving great service: Style Your Wedding with Neil Lane Neil Lane, 2019-10-01 Advice and inspiration for the wedding of your dreams from Neil Lane, celebrated Jeweler to the Stars In this gorgeous book, Neil Lane guides couples through the process of selecting and refining their own wedding aesthetic. Rich photography highlights six key wedding styles: romantic, lavish, modern, elegant, rustic, and vintage, with Neil's personal take on what makes each style distinct and how couples can turn their big day into something uniquely and very decidedly their own. Neil’s insight and advice will encourage and inspire—from how to determine personal wedding style and what to look for in a reception venue, to the basics of stationery and how it sets the tone for a wedding, to selecting centerpieces, bouquets, and boutonnieres. He has many years of experience working with engaged couples and shares everything that's needed to execute one of the most important days of their lives. Beautifully finished with foil accents, Style Your Wedding with Neil Lane makes the perfect gift for you, or for any couple dreaming of their walk down the aisle. |
| zingermans guide to giving great service: Together Vivek Murthy, 2020-04-21 In this groundbreaking book, Murthy argues that loneliness is the underpinning to the current crisis in mental wellness and is responsible for the upsurge in suicide, the opioid epidemic, the overuse of psych meds, the over-diagnosing and pathologizing of emotional and psychological struggle. The good news is that social connection is innate and a cure for loneliness. In Together, the 19th Surgeon General will address the importance of community and connection and offer viable and actionable solutions to this overlooked epidemic. |
| zingermans guide to giving great service: Electrical Design of Commercial and Industrial Buildings John Hauck, 2009-12-02 A Hands-On Approach to Electrical Design Electrical Design of Commercial and Industrial Buildings teaches students the critical components of electrical design through an integrated approach that combines fundamental theory with hands-on practice. By taking an applied-learning approach to instruction, this text explains electrical principles, design criteria, codes, and other key elements of the design process, then guides students through each step as they create their own electrical design plans. A companion Student Resource CD-ROM accompanies the printed textbook with sample plans - accompanied by example equipment lists, lighting fixture schedules, and calculation templates - provides students with a comprehensive framework for experiential learning. As an integrated learning tool, Electrical Design of Commercial and Industrial Buildings is both an essential teaching guide for electrical design instructors and an enduring reference book for students and professionals. |
| zingermans guide to giving great service: The Four & Twenty Blackbirds Pie Book Emily Elsen, Melissa Elsen, 2013-10-29 From the proprietors of the renowned Brooklyn shop and cafe comes the ultimate pie-baking book for a new generation of bakers. Melissa and Emily Elsen, the twenty-something sisters who are proprietors of the wildly popular Brooklyn pie shop and cafe Four & Twenty Blackbirds, have put together a pie-baking book that's anything but humble. This stunning collection features more than 60 delectable pie recipes organized by season, with unique and mouthwatering creations such as Salted Caramel Apple, Green Chili Chocolate, Black Currant Lemon Chiffon, and Salty Honey. There is also a detailed and informative techniques section. Lavishly designed, Four & Twenty Blackbirds Pie Book contains 90 full-color photographs by Gentl & Hyers, two of the most sought-after food photographers working today. With its new and creative recipes, this may not be you mother's cookbook, but it's sure to be one that every baker from novice to pro will turn to again and again. |
| zingermans guide to giving great service: Bread Jeffrey Hamelman, 2021-04-06 When Bread was first published in 2004, it received the Julia Child Award for best First Book from the International Association of Culinary Professionals and became an instant classic. Hailed as a masterwork of bread baking literature, Jeffrey Hamelman's Bread features over 130 detailed, step-by-step formulas for dozens of versatile rye- and wheat-based sourdough breads, numerous breads made with yeasted pre-ferments, simple straight dough loaves, and dozens of variations. In addition, an International Contributors section is included, which highlights unique specialties by esteemed bakers from five continents. In this third edition of Bread, professional bakers, home bakers, and baking students will discover a diverse collection of flavors, tastes, and textures, hundreds of drawings that vividly illustrate techniques, and evocative photographs of finished and decorative breads. |
| zingermans guide to giving great service: Baking Dorie Greenspan, 2006 Offers more than three hundred of the author's favorite recipes, including split-level pudding, gingered carrot cookies, and fold-over pear torte, and provides baking tips and a glossary. |
| zingermans guide to giving great service: Organizational Culture and Leadership Edgar H. Schein, 2010-07-16 Regarded as one of the most influential management books of all time, this fourth edition of Leadership and Organizational Culture transforms the abstract concept of culture into a tool that can be used to better shape the dynamics of organization and change. This updated edition focuses on today's business realities. Edgar Schein draws on a wide range of contemporary research to redefine culture and demonstrate the crucial role leaders play in successfully applying the principles of culture to achieve their organizational goals. |
| zingermans guide to giving great service: The Telling Room Michael Paterniti, 2013-07-30 NEW YORK TIMES BESTSELLER • NAMED ONE OF THE BEST BOOKS OF THE YEAR BY NPR • Entertainment Weekly • Kirkus Reviews • The Christian Science Monitor In the picturesque village of Guzmán, Spain, in a cave dug into a hillside on the edge of town, an ancient door leads to a cramped limestone chamber known as “the telling room.” Containing nothing but a wooden table and two benches, this is where villagers have gathered for centuries to share their stories and secrets—usually accompanied by copious amounts of wine. It was here, in the summer of 2000, that Michael Paterniti found himself listening to a larger-than-life Spanish cheesemaker named Ambrosio Molinos de las Heras as he spun an odd and compelling tale about a piece of cheese. An unusual piece of cheese. Made from an old family recipe, Ambrosio’s cheese was reputed to be among the finest in the world, and was said to hold mystical qualities. Eating it, some claimed, conjured long-lost memories. But then, Ambrosio said, things had gone horribly wrong. . . . By the time the two men exited the telling room that evening, Paterniti was hooked. Soon he was fully embroiled in village life, relocating his young family to Guzmán in order to chase the truth about this cheese and explore the fairy tale–like place where the villagers conversed with farm animals, lived by an ancient Castilian code of honor, and made their wine and food by hand, from the grapes growing on a nearby hill and the flocks of sheep floating over the Meseta. What Paterniti ultimately discovers there in the highlands of Castile is nothing like the idyllic slow-food fable he first imagined. Instead, he’s sucked into the heart of an unfolding mystery, a blood feud that includes accusations of betrayal and theft, death threats, and a murder plot. As the village begins to spill its long-held secrets, Paterniti finds himself implicated in the very story he is writing. Equal parts mystery and memoir, travelogue and history, The Telling Room is an astonishing work of literary nonfiction by one of our most accomplished storytellers. A moving exploration of happiness, friendship, and betrayal, The Telling Room introduces us to Ambrosio Molinos de las Heras, an unforgettable real-life literary hero, while also holding a mirror up to the world, fully alive to the power of stories that define and sustain us. Praise for The Telling Room “Captivating . . . Paterniti’s writing sings, whether he’s talking about how food activates memory, or the joys of watching his children grow.”—NPR |
| zingermans guide to giving great service: The New Cool Neal Bascomb, 2011 A report on genius inventor Dean Kaman's FIRST program follows a team of brilliant, misfit high school students through the program's 2009 robotics competition, during which the teens under the guidance of a dedicated teacher confronted other hopefuls in stadiums throughout the country. |
| zingermans guide to giving great service: Simple Cooking John Thorne, 1996-11-16 John Thorne's classic first collection is filled with straightforward eating, home cooking, vigorous opinions, and the gracefully intelligent writing that makes him a cult favorite of people who like to think about food. Incisive, hilarious and occasionally nostalgic, this volume will delight many readers, reminding them why they enjoy the pleasures of food and cooking.--Publishers Weekly |
| zingermans guide to giving great service: Zingerman's Guide to Better Bacon Ari Weinzweig, 2009 Take a trip to Camp Bacon with James Beard award-winner Ari Weinzweig as he guides you on a personal tour of bacon's long and curious history, and brings you right to the smokehouse door of some of his favorite bacon curers in the U.S. Bacon is so integral to the culinary history of this country. The roots are so deep in our cooking, I think of it as the olive oil of North America. And that history is often a strange one. You'll learn about how bacon was used to promote matrimonial harmony in medieval England, and you'll meet Andre Williams, one of the country's most colorful blues singers and a big bacon lover. You'll also meet celebrated bacon makers from Wisconsin to Kentucky to Connecticut and learn not only what makes their bacons so full of flavor, but also, just as importantly, what makes one bacon different from the next. The book includes over 42 recipes so you can put your newfound bacon expertise to use in the kitchen right away! Printed, bound, and warehoused locally, in southeastern Michigan. |
| zingermans guide to giving great service: The Burden Rochelle Riley, 2018-02-05 It is a must-read for every American. |
| zingermans guide to giving great service: Lean IT Steven C Bell, Michael A Orzen, 2016-04-19 Winner of a Shingo Research and Professional Publication Award Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization. Praise for: ...will have a permanent place in my bookshelf. —Gene Kim, Chief Technology Officer, Tripwire, Inc. ... provides an unprecedented look at the role that Lean IT will play in making this revolutionary shift and the critical steps for sustained success. —Steve Castellanos, Lean Enterprise Director, Nike, Inc. Twenty years from now the firms which dominate their industries will have fully embraced Lean strategies throughout their IT organizations. —Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational ... a great survival manual for those needing nimble and adaptive systems. —Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon ... makes a major contribution in an often-ignored but much-needed area. —John Bicheno, Program Director MS in Lean Operations, Cardiff University ... a comprehensive view into the world of Lean IT, a must read! —Dave Wilson, Quality Management, Oregon Health & Science University |
| zingermans guide to giving great service: The Connected Company Dave Gray, Thomas Vander Wal, 2012-08-30 The future of work is already here. Customers are adopting disruptive technologies faster than your company can adapt. When your customers are delighted, they can amplify your message in ways that were never before possible. But when your company’s performance runs short of what you’ve promised, customers can seize control of your brand message, spreading their disappointment and frustration faster than you can keep up. To keep pace with today’s connected customers, your company must become a connected company. That means deeply engaging with workers, partners, and customers, changing how work is done, how you measure success, and how performance is rewarded. It requires a new way of thinking about your company: less like a machine to be controlled, and more like a complex, dynamic system that can learn and adapt over time. Connected companies have the advantage, because they learn and move faster than their competitors. While others work in isolation, they link into rich networks of possibility and expand their influence. Connected companies around the world are aggressively acquiring customers and disrupting the competition. In The Connected Company, we examine what they’re doing, how they’re doing it, and why it works. And we show you how your company can use the same principles to adapt—and thrive—in today’s ever-changing global marketplace. |
Zingerman's: Online Shopping for Food and Gifts
Ship great food anywhere in America from Zingerman’s Mail Order. Gift boxes of bread, cheese, meat, pastry and more. You really can taste the difference.
Homepage - Zingerman's Deli
Serving up thousands of made to order deli sandwiches with ingredients like premium Black Angus corned beef and pastrami, free-range chicken, turkey, housemade chopped liver, and …
Zingerman's Bakehouse - Artisanal Bakery | Ann Arbor, MI
Full-flavored artisan baking since 1992. Zingerman’s is a full-service bakery with a bustling retail shop, cake studio for custom cakes, and teaching bakery for home bakers!
Shop All | Zingerman's Deli Specialty Foods
Zingerman's Delicatessen is a part of the Zingerman's Community of Businesses. Copyright © 2025 Zing IP, LLC. All rights reserved.
Zingerman's Roadhouse – Really Good American Food
The seventh member of Zingerman’s Community of Businesses, located in Ann Arbor, Mich., the Roadhouse opened in 2003 with the vision of bringing really good American food to the …
Menus - Zingerman's Deli
Here at Zingerman’s Deli we’re known for our sandwiches. From classic corned beef on rye to tempeh reubens, we’ve got a lot for you to choose from – and not just sandwiches! Take a look …
About Us - Zingerman's
Zingerman’s is a deservedly world famous deli and gourmet purveyor that spends a lot of time and effort scouring the globe for the best small producers, many of whom they have been working …
Zingerman's - Wikipedia
Zingerman's, or Zingerman's Community of Businesses, is a gourmet food business group headquartered in Ann Arbor, Michigan. The original business and current flagship operation is …
About Us - Zingerman's Community of Businesses
What is Zingerman’s Anyway? The question seems simple. But the truth is, it’s just not that easy to answer. I can tell you that since we opened our doors in Ann Arbor, Michigan in 1982, …
Gifts for sale. Buy online at Zingerman's Mail Order. Traditional ...
Zingerman's gifts of food range from handmade breads and pastries, to artisan cheeses cut from the wheel just before we ship them, to pasture-raised meats, to estate grown and bottled olive …
Zingerman's: Online Shopping for Food and Gifts
Ship great food anywhere in America from Zingerman’s Mail Order. Gift boxes of bread, cheese, meat, pastry and more. You really can taste the difference.
Homepage - Zingerman's Deli
Serving up thousands of made to order deli sandwiches with ingredients like premium Black Angus corned beef and pastrami, free-range chicken, turkey, housemade chopped liver, and …
Zingerman's Bakehouse - Artisanal Bakery | Ann Arbor, MI
Full-flavored artisan baking since 1992. Zingerman’s is a full-service bakery with a bustling retail shop, cake studio for custom cakes, and teaching bakery for home bakers!
Shop All | Zingerman's Deli Specialty Foods
Zingerman's Delicatessen is a part of the Zingerman's Community of Businesses. Copyright © 2025 Zing IP, LLC. All rights reserved.
Zingerman's Roadhouse – Really Good American Food
The seventh member of Zingerman’s Community of Businesses, located in Ann Arbor, Mich., the Roadhouse opened in 2003 with the vision of bringing really good American food to the …
Menus - Zingerman's Deli
Here at Zingerman’s Deli we’re known for our sandwiches. From classic corned beef on rye to tempeh reubens, we’ve got a lot for you to choose from – and not just sandwiches! Take a …
About Us - Zingerman's
Zingerman’s is a deservedly world famous deli and gourmet purveyor that spends a lot of time and effort scouring the globe for the best small producers, many of whom they have been working …
Zingerman's - Wikipedia
Zingerman's, or Zingerman's Community of Businesses, is a gourmet food business group headquartered in Ann Arbor, Michigan. The original business and current flagship operation is …
About Us - Zingerman's Community of Businesses
What is Zingerman’s Anyway? The question seems simple. But the truth is, it’s just not that easy to answer. I can tell you that since we opened our doors in Ann Arbor, Michigan in 1982, …
Gifts for sale. Buy online at Zingerman's Mail Order. Traditional ...
Zingerman's gifts of food range from handmade breads and pastries, to artisan cheeses cut from the wheel just before we ship them, to pasture-raised meats, to estate grown and bottled olive …
