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| servicenow fundamentals ebook: ServiceNow IT Operations Management Ajaykumar Guggilla, 2017-04-27 Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book Written to the latest specification, it will cover basic to advanced concepts and architecture. Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn Step by step guide in setting up each features with in ServiceNow ITOM Install and configure the required application or plugin Integrate with other provider services as deemed appropriate Explore Orchestration capabilities and how to analyze the data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Aims to cover the fundamentals concepts to advanced concepts Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen. Style and approach This will be a step by step learning guide helping readers to implement ServiceNow IT Operations Management for their organization. |
| servicenow fundamentals ebook: Mastering ServiceNow Martin Wood, 2016-10-27 Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting |
| servicenow fundamentals ebook: Learning ServiceNow Tim Woodruff, 2018-06-20 IT service management automation at your fingertips Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary. |
| servicenow fundamentals ebook: ServiceNow: Building Powerful Workflows Tim Woodruff, Ashish Rudra Srivastava, Martin Wood, 2017-08-17 Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform. |
| servicenow fundamentals ebook: Mastering ServiceNow Scripting Andrew Kindred, 2018-02-27 Understand the ServiceNow scripting and build an efficient customized ServiceNow instance Key Features Customize your ServiceNow instance according to your organization’s needs Learn to work with inbuilt JavaScript APIs in ServiceNow Take your ServiceNow experience to the next level by learning to script Book Description Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API. What you will learn Customize your ServiceNow instance according to your organization's needs Explore the ServiceNow-exposed JavaScript APIs and libraries Discover the method for using ServiceNow scripting functions Take your ServiceNow experience to the next level by understanding advanced scripting Learn to build, test, and debug custom applications Use your customized instance efficiently with the help of best practices Who this book is for This book is targeted toward ServiceNow administrators or anyone willing to learn inbuilt JavaScript APIs used to script and customize ServiceNow instances. Prior experience with ServiceNow is required. |
| servicenow fundamentals ebook: ServiceNow Application Development Sagar Gupta, 2017-09-25 Develop and extend efficient cloud-native applications with ServiceNow About This Book Build and customize your apps and workflows to suit your organization's requirements Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow Who This Book Is For If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you. What You Will Learn Customize the ServiceNow dashboard to meet your business requirements Use Administration and Security Controls to add roles and ensure proper access Manage tables and columns using data dictionaries Learn how application scopes are defined within ServiceNow Configure different types of table to design your application Start using the different types of scripting options available in ServiceNow Design and create workflows for task tables Use debugging techniques available in ServiceNow to easily resolve script-related issues Run scripts at regular time intervals using the Scheduled Script Execution module In Detail ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications Style and approach A step-by-step tutorial to designing applications and workflows with ServiceNow |
| servicenow fundamentals ebook: Fundamentals of ServiceNow Administration and Scripting Vinay Polisetti, 2019-09-10 This book highlights the basic principles of IT Service Management, IT Operations Management, best practices of implementing them in an enterprise for better designing, creating, delivering, supporting, managing and monitoring the life cycle of IT services. This book introduces the ServiceNow platform, key concepts in administration of ServiceNow instance, best practices in configuration, scripting examples, sample code snippets and the real-world scenarios how ServiceNow can be better used to maintain the life cycle of IT Services provided in any enterprise. This book also showcases the configuration of core modules in ServiceNow, how they are interrelated, generating the reports, integration of ServiceNow with third party systems, Enabling Orchestration, Service Catalog management and the IT workflows which govern the catalog management. By the end of this book you would be able to request a personal demo instance of ServiceNow, be able to administer and configure various It process automation in ServiceNow. This book is written during ServiceNow's New York Version release. The book shows some of the screenshots from the instance in Madrid release and as ServiceNow releases new versions, the snapshots might change a bit as ServiceNow releases new versions. This book is intended for anyone willing to learn the fundamentals of ServiceNow and understand the best practices and get a deep dive understanding of ServiceNow scripting |
| servicenow fundamentals ebook: Learning ServiceNow Tim Woodruff, 2017-03-30 IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization. |
| servicenow fundamentals ebook: Microsoft Azure Essentials - Fundamentals of Azure Michael Collier, Robin Shahan, 2015-01-29 Microsoft Azure Essentials from Microsoft Press is a series of free ebooks designed to help you advance your technical skills with Microsoft Azure. The first ebook in the series, Microsoft Azure Essentials: Fundamentals of Azure, introduces developers and IT professionals to the wide range of capabilities in Azure. The authors - both Microsoft MVPs in Azure - present both conceptual and how-to content for key areas, including: Azure Websites and Azure Cloud Services Azure Virtual Machines Azure Storage Azure Virtual Networks Databases Azure Active Directory Management tools Business scenarios Watch Microsoft Press’s blog and Twitter (@MicrosoftPress) to learn about other free ebooks in the “Microsoft Azure Essentials” series. |
| servicenow fundamentals ebook: Command Line Fundamentals Vivek Nagarajan, 2018-12-24 Master shell basics and Unix tools and discover easy commands to perform complex tasks with speed Key FeaturesLearn why the Bash shell is widely used on Linux and iOSExplore advanced shell concepts, such as pipes and redirectionUnderstand how to use Unix command-line tools as building blocks for different tasksBook Description The most basic interface to a computer—the command line—remains the most flexible and powerful way of processing data and performing and automating various day-to-day tasks. Command Line Fundamentals begins by exploring the basics, and then focuses on the most common tool, the Bash shell (which is standard on all Linux and iOS systems). As you make your way through the book, you'll explore the traditional Unix command-line programs as implemented by the GNU project. You'll also learn to use redirection and pipelines to assemble these programs to solve complex problems. By the end of this book, you'll have explored the basics of shell scripting, allowing you to easily and quickly automate tasks. What you will learnUse the Bash shell to run commandsUtilize basic Unix utilities such as cat, tr, sort, and uniqExplore shell wildcards to manage groups of filesApply useful keyboard shortcuts in shellEmploy redirection and pipes to process dataWrite both basic and advanced shell scripts to automate tasksWho this book is for Command Line Fundamentals is for programmers who use GUIs but want to understand how to use the command line to complete tasks faster. |
| servicenow fundamentals ebook: ServiceNow Cookbook John Benedetti, Ashish Rudra Srivastava, 2018-01-26 Over 60 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently Key Features One-stop solutions to all the problems encountered while using ServiceNow Covers all the pillars of ServiceNow platform, that is, ITSM, ITOM, and so on Explore new and trending features such as ServiceNow cloud integration and end-to-end security Book Description ServiceNow is the ideal platform from which to create enterprise-level applications, giving both requesters and fulfillers better visibility and access to a process. With this book, we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with core configuration and management tasks, this book will help you build data-driven apps and also explores development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, you will build/design data-driven apps where you will learn to implement the new Automated Testing framework. You will also be guided through creating various tasks from workflows and how to make the most of workflow utilities available in ServiceNow. Following this, you will learn about Service Portal (new with Helsinki) where you will learn how to configure the portal and how to perform integrations with different cloud platforms, along with tips and tricks on using the portal effectively. Finally, you will learn to use paid plugins such as Discovery, Orchestration, and Service Mapping. By the end of this book, you will have acquired immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. What you will learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Use ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with the outside world by getting into client and server scripting Start using the Service Portal to easily create portals for end users Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per requirements Who this book is for If you are an IT professional or an administrator with some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow, then this book is for you. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. |
| servicenow fundamentals ebook: SAMonNOW Bill Cypert, 2020-06-15 This purpose of this book is to provide an effective introduction to and roadmap for Software Asset Management (SAM) implementations leveraging the ServiceNow Orlando version. It would be impossible to address every SAM scenario as these are driven by different factors at each organization.This book should be used as a guideline in terms of procedures in the Software Asset Management space. Your organization can leverage this information as an outline in creating and refining your own SAM process. The bottom line is that your process needs to be owned by you and your organization based on best practices.Wherever possible, I have tried to stay out of the box as possible in terms of ServiceNow Platform and the ServiceNow SAM Professional Module. The release of this book is in line with the Orlando release of ServiceNow. |
| servicenow fundamentals ebook: Learn Azure Sentinel Richard Diver, Gary Bushey, 2020-04-07 Understand how to set up, configure, and use Azure Sentinel to provide security incident and event management services for your environment Key FeaturesSecure your network, infrastructure, data, and applications on Microsoft Azure effectivelyIntegrate artificial intelligence, threat analysis, and automation for optimal security solutionsInvestigate possible security breaches and gather forensic evidence to prevent modern cyber threatsBook Description Azure Sentinel is a Security Information and Event Management (SIEM) tool developed by Microsoft to integrate cloud security and artificial intelligence (AI). Azure Sentinel not only helps clients identify security issues in their environment, but also uses automation to help resolve these issues. With this book, you’ll implement Azure Sentinel and understand how it can help find security incidents in your environment with integrated artificial intelligence, threat analysis, and built-in and community-driven logic. This book starts with an introduction to Azure Sentinel and Log Analytics. You’ll get to grips with data collection and management, before learning how to create effective Azure Sentinel queries to detect anomalous behaviors and patterns of activity. As you make progress, you’ll understand how to develop solutions that automate the responses required to handle security incidents. Finally, you’ll grasp the latest developments in security, discover techniques to enhance your cloud security architecture, and explore how you can contribute to the security community. By the end of this book, you’ll have learned how to implement Azure Sentinel to fit your needs and be able to protect your environment from cyber threats and other security issues. What you will learnUnderstand how to design and build a security operations centerDiscover the key components of a cloud security architectureManage and investigate Azure Sentinel incidentsUse playbooks to automate incident responsesUnderstand how to set up Azure Monitor Log Analytics and Azure SentinelIngest data into Azure Sentinel from the cloud and on-premises devicesPerform threat hunting in Azure SentinelWho this book is for This book is for solution architects and system administrators who are responsible for implementing new solutions in their infrastructure. Security analysts who need to monitor and provide immediate security solutions or threat hunters looking to learn how to use Azure Sentinel to investigate possible security breaches and gather forensic evidence will also benefit from this book. Prior experience with cloud security, particularly Azure, is necessary. |
| servicenow fundamentals ebook: The Synergy Solution Mark Sirower, Jeff Weirens, 2022-03-15 The new M&A bible. Few actions can change the value of a company—and its competitive future—as quickly and dramatically as an acquisition. Yet most companies fail to create shareholder value from these deals, and in many cases they destroy it. It doesn't have to be this way. In The Synergy Solution, Deloitte's Mark Sirower and Jeff Weirens show acquirers how to develop and execute an M&A strategy—end to end—that not only avoids the pitfalls that so many companies fall into but also creates real, long-term shareholder value. This strategy includes how to: Become a prepared always on acquirer Test the investment thesis and DCF valuation of a deal Plan for a successful Announcement Day, and properly communicate synergy promises to investors and other stakeholders Realize those promised synergies through integration planning and post-close execution Manage change and build a new, combined organization Sirower and Weirens provide invaluable background to those considering M&A, laying out the issues they have to consider, how to analyze them, and how to plan and execute the deal effectively. They also show those who have already started the process of M&A how to maximize their chances of success. There's an art and a science to getting mergers and acquisitions right, and this powerful book provides the insights and strategies acquirers need to find success at every stage of an often complex and perilous process. |
| servicenow fundamentals ebook: Microsoft Sentinel in Action Richard Diver, Gary Bushey, John Perkins, 2022-02-10 Learn how to set up, configure, and use Microsoft Sentinel to provide security incident and event management services for your multi-cloud environment Key FeaturesCollect, normalize, and analyze security information from multiple data sourcesIntegrate AI, machine learning, built-in and custom threat analyses, and automation to build optimal security solutionsDetect and investigate possible security breaches to tackle complex and advanced cyber threatsBook Description Microsoft Sentinel is a security information and event management (SIEM) tool developed by Microsoft that helps you integrate cloud security and artificial intelligence (AI). This book will teach you how to implement Microsoft Sentinel and understand how it can help detect security incidents in your environment with integrated AI, threat analysis, and built-in and community-driven logic. The first part of this book will introduce you to Microsoft Sentinel and Log Analytics, then move on to understanding data collection and management, as well as how to create effective Microsoft Sentinel queries to detect anomalous behaviors and activity patterns. The next part will focus on useful features, such as entity behavior analytics and Microsoft Sentinel playbooks, along with exploring the new bi-directional connector for ServiceNow. In the next part, you'll be learning how to develop solutions that automate responses needed to handle security incidents and find out more about the latest developments in security, techniques to enhance your cloud security architecture, and explore how you can contribute to the security community. By the end of this book, you'll have learned how to implement Microsoft Sentinel to fit your needs and protect your environment from cyber threats and other security issues. What you will learnImplement Log Analytics and enable Microsoft Sentinel and data ingestion from multiple sourcesTackle Kusto Query Language (KQL) codingDiscover how to carry out threat hunting activities in Microsoft SentinelConnect Microsoft Sentinel to ServiceNow for automated ticketingFind out how to detect threats and create automated responses for immediate resolutionUse triggers and actions with Microsoft Sentinel playbooks to perform automationsWho this book is for You'll get the most out of this book if you have a good grasp on other Microsoft security products and Azure, and are now looking to expand your knowledge to incorporate Microsoft Sentinel. Security experts who use an alternative SIEM tool and want to adopt Microsoft Sentinel as an additional or a replacement service will also find this book useful. |
| servicenow fundamentals ebook: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
| servicenow fundamentals ebook: Empowering Organizations with Power Virtual Agents Nicolae Tarla, 2021-08-13 Unleash the capabilities of Power Virtual Agents to provide actionable insights to your customers and employees using automated chatbot solutions Key FeaturesProvide instant customer support on your webpages using Power Virtual AgentsDiscover tips and techniques for the governance, administration, and deployment of chatbotsBuild conversational solutions for your web apps, public portals, and Teams environmentBook Description Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization's public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner. What you will learnGet to grips with Power Virtual Agents and understand the license requirement for using itDeploy bots on public websites or web pagesCreate conversational solutions for your organization using Microsoft TeamsExplore best practices for governance that are essential for implementing Power Virtual AgentsExplore different business scenarios for implementing Power Virtual AgentsUnderstand the integration between Power Virtual Agents and Microsoft Power PlatformWho this book is for This book is for organization representatives looking to automate processes, relieve the first-contact workload of their front-line agents, and provide actionable results to employees and customers. Business professionals, citizen developers, and functional consultants will also find this book helpful. Familiarity with the Modern Workplace and the Dynamics 365 family of products will be useful. Beginner-level knowledge of Power Platform and its main modules will assist with understanding the concepts covered in the book more effectively. |
| servicenow fundamentals ebook: Hybrid Cloud Apps with OpenShift and Kubernetes Michael Elder, Jake Kitchener, Dr. Brad Topol, 2021-06-08 Selling your CTO on the merits of OpenShift and Kubernetes is only the beginning. To operate and scale OpenShift, you also need to know how to manage and expose resources to application teams and continuously deliver changes to the applications running in these environments. With this practical book, new and experienced developers and operators will learn specific techniques for operationalizing OpenShift and Kubernetes in the enterprise. Industry experts Michael Elder, Jake Kitchener, and Brad Topol show you how to run OpenShift and Kubernetes in production and deliver your applications to a highly available, secure, and scalable platform. You'll learn how to build a strong foundation in advanced cluster operational topics, such as tenancy management, scheduling and capacity management, cost management, continuous delivery, and more. Examine the fundamental concepts of Kubernetes architecture Get different Kubernetes and OpenShift environments up and running Dive into advanced resource management topics, including capacity planning Learn how to support high availability inside a single cluster Use production-level approaches for continuous delivery and code promotion across clusters Explore hybrid cloud use cases, including multicluster provisioning, upgrading, and policy support Devise and deliver disaster recovery strategies |
| servicenow fundamentals ebook: Pocket CIO – The Guide to Successful IT Asset Management Phara McLachlan, 2018-03-30 Create and manage a clear working IT asset management strategy with this unique guide Key Features A detailed IT Asset Management (ITAM) guidebook with real-world templates that can be converted into working ITAM documents Includes in-depth discussion on how risk management has changed and the possible solutions needed to address the new normal A step-by-step ITAM manual for newbies as well as seasoned ITAM veterans Book DescriptionThis book is a detailed IT Asset Management (ITAM) guidebook with real-world templates that can be converted into working ITAM documents. It is a step-by-step IT Asset Management manual for the newbies as well as the seasoned ITAM veterans, providing a unique insight into asset management. It discusses how risk management has changed over time and the possible solutions needed to address the new normal. This book is your perfect guide to create holistic IT Asset Management and Software Asset Management programs that close the risk gaps, increases productivity and results in cost efficiencies. It allows the IT Asset Managers, Software Asset Managers, and/or the full ITAM program team to take a deep dive by using the templates offered in the guidebook. You will be aware of the specific roles and responsibilities for every aspect of IT Asset Management, Software Asset Management, and Software License Compliance Audit Response. By the end of this book, you will be well aware of what IT and Software Asset Management is all about and the different steps, processes, and roles required to truly master it.What you will learn Close the hidden risk gaps created by IT assets (hardware and software) Create and manage a proactive ITAM and SAM program and policy A clear, concise explanation of what IT Asset Management and Software Asset Management is, the benefits, and results The best ways to manage a software audit and how to be prepared for one Considerations for selecting the best technology for a specific company including what questions should be asked at the onset Increasing ITAM program and project success with change management Who this book is for This book is intended for CIOs, VPs and CTOs of mid to large-sized enterprises and organizations. If you are dealing with changes such as mergers, acquisitions, divestitures, new products or services, cyber security, mandated regulations, expansion, and much more, this book will help you too. |
| servicenow fundamentals ebook: Mastering Gephi Network Visualization Ken Cherven, 2015-01-28 This book is intended for anyone interested in advanced network analysis. If you wish to master the skills of analyzing and presenting network graphs effectively, then this is the book for you. No coding experience is required to use this book, although some familiarity with the Gephi user interface will be helpful. |
| servicenow fundamentals ebook: Software Architecture for Busy Developers Stephane Eyskens, 2021-10-15 A quick start guide to learning essential software architecture tools, frameworks, design patterns, and best practices Key FeaturesApply critical thinking to your software development and architecture practices and bring structure to your approach using well-known IT standardsUnderstand the impact of cloud-native approaches on software architectureIntegrate the latest technology trends into your architectural designsBook Description Are you a seasoned developer who likes to add value to a project beyond just writing code? Have you realized that good development practices are not enough to make a project successful, and you now want to embrace the bigger picture in the IT landscape? If so, you're ready to become a software architect; someone who can deal with any IT stakeholder as well as add value to the numerous dimensions of software development. The sheer volume of content on software architecture can be overwhelming, however. Software Architecture for Busy Developers is here to help. Written by Stephane Eyskens, author of The Azure Cloud Native Mapbook, this book guides you through your software architecture journey in a pragmatic way using real-world scenarios. By drawing on over 20 years of consulting experience, Stephane will help you understand the role of a software architect, without the fluff or unnecessarily complex theory. You'll begin by understanding what non-functional requirements mean and how they concretely impact target architecture. The book then covers different frameworks used across the entire enterprise landscape with the help of use cases and examples. Finally, you'll discover ways in which the cloud is becoming a game changer in the world of software architecture. By the end of this book, you'll have gained a holistic understanding of the architectural landscape, as well as more specific software architecture skills. You'll also be ready to pursue your software architecture journey on your own - and in just one weekend! What you will learnUnderstand the roles and responsibilities of a software architectExplore enterprise architecture tools and frameworks such as The Open Group Architecture Framework (TOGAF) and ArchiMateGet to grips with key design patterns used in software developmentExplore the widely adopted Architecture Tradeoff Analysis Method (ATAM)Discover the benefits and drawbacks of monoliths, service-oriented architecture (SOA), and microservicesStay on top of trending architectures such as API-driven, serverless, and cloud nativeWho this book is for This book is for developers who want to move up the organizational ladder and become software architects by understanding the broader application landscape and discovering how large enterprises deal with software architecture practices. Prior knowledge of software development is required to get the most out of this book. |
| servicenow fundamentals ebook: Entity Framework Core Cookbook Ricardo Peres, 2016-11-09 Leverage the full potential of Entity Framework with this collection of powerful and easy-to-follow recipes About This Book Learn how to use the new features of Entity Framework Core 1 Improve your queries by leveraging some of the advanced features Avoid common pitfalls Make the best of your .NET APIs by integrating with Entity Framework Who This Book Is For This book is for .NET developers who work with relational databases on a daily basis and understand the basics of Entity Framework, but now want to use it in a more efficient manner. You are expected to have some prior knowledge of Entity Framework. What You Will Learn Master the technique of using sequence key generators Validate groups of entities that are to be saved / updated Improve MVC applications that cover applications developed using ASP.NET MVC Core 1 Retrieve database information (table, column names, and so on) for entities Discover optimistic concurrency control and pessimistic concurrency control. Implement Multilatency on the data side of things. Enhance the performance and/or scalability of Entity Framework Core Explore and overcome the pitfalls of Entity Framework Core In Detail Entity Framework is a highly recommended Object Relation Mapping tool used to build complex systems. In order to survive in this growing market, the knowledge of a framework that helps provide easy access to databases, that is, Entity Framework has become a necessity. This book will provide .NET developers with this knowledge and guide them through working efficiently with data using Entity Framework Core. You will start off by learning how to efficiently use Entity Framework in practical situations. You will gain a deep understanding of mapping properties and find out how to handle validation in Entity Framework. The book will then explain how to work with transactions and stored procedures along with improving Entity Framework using query libraries. Moving on, you will learn to improve complex query scenarios and implement transaction and concurrency control. You will then be taught to improve and develop Entity Framework in complex business scenarios. With the concluding chapter on performance and scalability, this book will get you ready to use Entity Framework proficiently. Style and approach Filled with rich code-based examples, this book takes a recipe-based approach that will teach .NET developers to improve their understanding of Entity Framework and help them effortlessly apply this knowledge in everyday situations. |
| servicenow fundamentals ebook: Kill It with Fire Marianne Bellotti, 2021-04-06 Kill It with Fire chronicles the challenges of dealing with aging computer systems, along with sound modernization strategies. How to survive a legacy apocalypse “Kill it with fire,” the typical first reaction to a legacy system falling into obsolescence, is a knee-jerk approach that often burns through tons of money and time only to result in a less efficient solution. This book offers a far more forgiving modernization framework, laying out smart value-add strategies and proven techniques that work equally well for ancient systems and brand-new ones. Renowned for restoring some of the world’s oldest, messiest computer networks to operational excellence, software engineering expert Marianne Bellotti distills key lessons and insights from her experience into practical, research-backed guidance to help you determine when and how to modernize. With witty, engaging prose, Bellotti explains why new doesn’t always mean better, weaving in illuminating case studies and anecdotes from her work in the field. You’ll learn: Where to focus your maintenance efforts for maximum impact and value How to pick the right modernization solutions for your specific needs and keep your plans on track How to assess whether your migrations will add value before you invest in them What to consider before moving data to the cloud How to determine when a project is finished Packed with resources, exercises, and flexible frameworks for organizations of all ages and sizes, Kill It with Fire will give you a vested interest in your technology’s future. |
| servicenow fundamentals ebook: Building Microservices with .NET Core Gaurav Kumar Aroraa, Lalit Kale, Kanwar Manish, 2017-06-14 Architect your .NET applications by breaking them into really small pieces—microservices—using this practical, example-based guide About This Book Start your microservices journey and understand a broader perspective of microservices development Build, deploy, and test microservices using ASP.Net MVC, Web API, and Microsoft Azure Cloud Get started with reactive microservices and understand the fundamentals behind it Who This Book Is For This book is for .NET Core developers who want to learn and understand microservices architecture and implement it in their .NET Core applications. It's ideal for developers who are completely new to microservices or have just a theoretical understanding of this architectural approach and want to gain a practical perspective in order to better manage application complexity. What You Will Learn Compare microservices with monolithic applications and SOA Identify the appropriate service boundaries by mapping them to the relevant bounded contexts Define the service interface and implement the APIs using ASP.NET Web API Integrate the services via synchronous and asynchronous mechanisms Implement microservices security using Azure Active Directory, OpenID Connect, and OAuth 2.0 Understand the operations and scaling of microservices in .NET Core Understand the testing pyramid and implement consumer-driven contract using pact net core Understand what the key features of reactive microservices are and implement them using reactive extension In Detail Microservices is an architectural style that promotes the development of complex applications as a suite of small services based on business capabilities. This book will help you identify the appropriate service boundaries within the business. We'll start by looking at what microservices are, and what the main characteristics are. Moving forward, you will be introduced to real-life application scenarios, and after assessing the current issues, we will begin the journey of transforming this application by splitting it into a suite of microservices. You will identify the service boundaries, split the application into multiple microservices, and define the service contracts. You will find out how to configure, deploy, and monitor microservices, and configure scaling to allow the application to quickly adapt to increased demand in the future. With an introduction to the reactive microservices, you strategically gain further value to keep your code base simple, focusing on what is more important rather than the messy asynchronous calls. Style and approach This guide serves as a stepping stone that helps .NET Core developers in their microservices architecture. This book provides just enough theory to understand the concepts and apply the examples. |
| servicenow fundamentals ebook: The Definitive Guide to Modernizing Applications on Google Cloud Steve (Satish) Sangapu, Dheeraj Panyam, Jason Marston, 2022-01-06 Get to grips with the tools, services, and functions needed for application migration to help you move from legacy applications to cloud-native on Google Cloud Key FeaturesDiscover how a sample legacy application can be transformed into a cloud-native application on Google CloudLearn where to start and how to apply application modernization techniques and toolingWork with real-world use cases and instructions to modernize an application on Google CloudBook Description Legacy applications, which comprise 75–80% of all enterprise applications, often end up being stuck in data centers. Modernizing these applications to make them cloud-native enables them to scale in a cloud environment without taking months or years to start seeing the benefits. This book will help software developers and solutions architects to modernize their applications on Google Cloud and transform them into cloud-native applications. This book helps you to build on your existing knowledge of enterprise application development and takes you on a journey through the six Rs: rehosting, replatforming, rearchitecting, repurchasing, retiring, and retaining. You'll learn how to modernize a legacy enterprise application on Google Cloud and build on existing assets and skills effectively. Taking an iterative and incremental approach to modernization, the book introduces the main services in Google Cloud in an easy-to-understand way that can be applied immediately to an application. By the end of this Google Cloud book, you'll have learned how to modernize a legacy enterprise application by exploring various interim architectures and tooling to develop a cloud-native microservices-based application. What you will learnDiscover the principles and best practices for building cloud-native applicationsStudy the six Rs of migration strategy and learn when to choose which strategyRehost a legacy enterprise application on Google Compute EngineReplatform an application to use Google Load Balancer and Google Cloud SQLRefactor into a single-page application (SPA) supported by REST servicesReplatform an application to use Google Identity Platform and Firebase AuthenticationRefactor to microservices using the strangler patternAutomate the deployment process using a CI/CD pipeline with Google Cloud BuildWho this book is for This book is for software developers and solutions architects looking to gain experience in modernizing their enterprise applications to run on Google Cloud and transform them into cloud-native applications. Basic knowledge of Java and Spring Boot is necessary. Prior knowledge of Google Cloud is useful but not mandatory. |
| servicenow fundamentals ebook: Hands-On Linux Administration on Azure Frederik Vos, 2018-08-31 Learn to efficiently run Linux-based workloads in Azure Key Features Manage and deploy virtual machines in your Azure environment Explore various open source tools to integrate automation and orchestration Leverage Linux features to create, run, and manage containers Book Description Azure’s market share has increased massively and enterprises are adopting it rapidly. Linux is a widely-used operating system and has proven to be one of the most popular workloads on Azure. It has become crucial for Linux administrators and Microsoft professionals to be well versed with the concepts of managing Linux workloads in an Azure environment. Hands-On Linux Administration on Azure starts by introducing you to the fundamentals of Linux and Azure, after which you will explore advanced Linux features and see how they are managed in an Azure environment. Next, with the help of real-world scenarios, you will learn how to deploy virtual machines(VMs) in Azure, along with extending Azure VMs capabilities and managing them efficiently. You will then understand continuous configuration automation and use Ansible, SaltStack and Powershell DSC for orchestration. As you make your way through the chapters, you will understand containers and how they work, along with managing containers and the various tasks you can perform with them. In the concluding chapters, you will cover some Linux troubleshooting techniques on Azure, and you will also be able to monitor Linux in Azure using different open source tools. By the end of this book, you will be able to administer Linux on Azure and make the most of the important tools required for deployment. What you will learn Understand why Azure is the ideal solution for your open source workloads Master essential Linux skills and learn to find your way around the Linux environment Deploy Linux in an Azure environment Use configuration management to manage Linux in Azure Manage containers in an Azure environment Enhance Linux security and use Azure’s identity management systems Automate deployment with Azure Resource Manager (ARM) and Powershell Employ Ansible to manage Linux instances in an Azure cloud environment Who this book is for Hands-On Linux Administration on Azure is for Linux administrators and Microsoft professionals that need to deploy and manage their workloads in Azure. Prior knowledge of Linux and Azure isn't necessary. |
| servicenow fundamentals ebook: The Witch Doctor's Guide to Servicenow: Knowledge Is Around to Be Shared, Not to Be Forgotten Goran Witch Doctor Lundqvist, 2019-01-24 ServiceNow has grown gigantic in the last years and have taken the leading role as the Enterprise Service Management system for the future. As the users have grown exponentially, the system has added a massive number of functionalities and only the imagination of its users sets the limit. The Witch Doctor's guide to ServiceNow is written to share the knowledge and best practices that the author Göran Lundqvist has collected over the years working with ServiceNow. Starting out as a customer and then moving over to work for a ServiceNow partner have given him insights and knowledge from both sides of the spectrum. It's knowledge from a vast number of hours in the community, learning and helping others together with creating videos and blog posts that make the foundation of this book. It might be a cliché, but the book is written in the theme of what he would say to himself if he could travel back in time to mentor himself when he started out with ServiceNow. All the small things and errors that you make on your journey in ServiceNow, both as a newbie and expert, this book contains knowledge for everyone.This book has been written and validated for the Madrid Release.Things you will learn: -Tables that you didn't know exist and the benefits from using them.-What to think about when you start creating your own tables and applications.-What is created first, the Request or the Request Items.-How to avoid performance issues in your Server-side code.-How to extend Baseline Script Includes and modify the functionality inside them.-How to use Flow Actions outside of a flow just like any Script Include.-How Agent Workspace works and what are the pros and cons.-How to setup mandatory notifications and how weight really works. |
| servicenow fundamentals ebook: Migrating Linux to Microsoft Azure Rithin Skaria, Toni Willberg, 2021-07-28 Discover expert guidance for moving on-premises virtual machines running on Linux servers to Azure by implementing best practices and optimizing costs Key FeaturesWork with real-life migrations to understand the dos and don'ts of the processDeploy a new Linux virtual machine and perform automation and configuration managementGet to grips with debugging your system and collecting error logs with the help of hands-on examplesBook Description With cloud adoption at the core of digital transformation for organizations, there has been a significant demand for deploying and hosting enterprise business workloads in the cloud. Migrating Linux to Microsoft Azure offers a wealth of actionable insights into deploying Linux workload to Azure. You'll begin by learning about the history of IT, operating systems, Unix, Linux, and Windows before moving on to look at the cloud and what things were like before virtualization. This will help anyone new to Linux become familiar with the terms used throughout the book. You'll then explore popular Linux distributions, including RHEL 7, RHEL 8, SLES, Ubuntu Pro, CentOS 7, and more. As you progress, you'll cover the technical details of Linux workloads such as LAMP, Java, and SAP, and understand how to assess your current environment and prepare for your migration to Azure through cloud governance and operations planning. Finally, you'll go through the execution of a real-world migration project and learn how to analyze and debug some common problems that Linux on Azure users may encounter. By the end of this Linux book, you'll be proficient at performing an effective migration of Linux workloads to Azure for your organization. What you will learnGrasp the terminology and technology of various Linux distributionsUnderstand the technical support co-operation between Microsoft and commercial Linux vendorsAssess current workloads by using Azure MigratePlan cloud governance and operationsExecute a real-world migration projectManage project, staffing, and customer engagementWho this book is for This book is for cloud architects, cloud solution providers, and any stakeholders dealing with migration of Linux workload to Azure. Basic familiarity with Microsoft Azure would be a plus. |
| servicenow fundamentals ebook: Splunk Best Practices Travis Marlette, 2016-09-21 Design, implement, and publish custom Splunk applications by following best practices About This Book This is the most up-to-date guide on the market and will help you finish your tasks faster, easier, and more efficiently. Highly practical guide that addresses common and not-so-common pain points in Splunk. Want to explore shortcuts to perform tasks more efficiently with Splunk? This is the book for you! Who This Book Is For This book is for administrators, developers, and search ninjas who have been using Splunk for some time. A comprehensive coverage makes this book great for Splunk veterans and newbies alike. What You Will Learn Use Splunk effectively to gather, analyze, and report on operational data throughout your environment Expedite your reporting, and be empowered to present data in a meaningful way Create robust searches, reports, and charts using Splunk Modularize your programs for better reusability. Build your own Splunk apps and learn why they are important Learn how to integrate with enterprise systems Summarize data for longer term trending, reporting, and analysis In Detail This book will give you an edge over others through insights that will help you in day-to-day instances. When you're working with data from various sources in Splunk and performing analysis on this data, it can be a bit tricky. With this book, you will learn the best practices of working with Splunk. You'll learn about tools and techniques that will ease your life with Splunk, and will ultimately save you time. In some cases, it will adjust your thinking of what Splunk is, and what it can and cannot do. To start with, you'll get to know the best practices to get data into Splunk, analyze data, and package apps for distribution. Next, you'll discover the best practices in logging, operations, knowledge management, searching, and reporting. To finish off, we will teach you how to troubleshoot Splunk searches, as well as deployment, testing, and development with Splunk. Style and approach If you're stuck or want to find a better way to work with Splunk environment, this book will come handy. This easy-to-follow, insightful book contains step-by-step instructions and examples and scenarios that you will connect to. |
| servicenow fundamentals ebook: Securing Remote Access in Palo Alto Networks Tom Piens, 2021-07-02 Explore everything you need to know to set up secure remote access, harden your firewall deployment, and protect against phishing Key FeaturesLearn the ins and outs of log forwarding and troubleshooting issuesSet up GlobalProtect satellite connections, configure site-to-site VPNs, and troubleshoot LSVPN issuesGain an in-depth understanding of user credential detection to prevent data leaks Book Description This book builds on the content found in Mastering Palo Alto Networks, focusing on the different methods of establishing remote connectivity, automating log actions, and protecting against phishing attacks through user credential detection. Complete with step-by-step instructions, practical examples, and troubleshooting tips, you will gain a solid understanding of how to configure and deploy Palo Alto Networks remote access products. As you advance, you will learn how to design, deploy, and troubleshoot large-scale end-to-end user VPNs. Later, you will explore new features and discover how to incorporate them into your environment. By the end of this Palo Alto Networks book, you will have mastered the skills needed to design and configure SASE-compliant remote connectivity and prevent credential theft with credential detection. What you will learnUnderstand how log forwarding is configured on the firewallFocus on effectively enabling remote accessExplore alternative ways for connecting users and remote networksProtect against phishing with credential detectionUnderstand how to troubleshoot complex issues confidentlyStrengthen the security posture of your firewallsWho this book is for This book is for anyone who wants to learn more about remote access for users and remote locations by using GlobalProtect and Prisma access and by deploying Large Scale VPN. Basic knowledge of Palo Alto Networks, network protocols, and network design will be helpful, which is why reading Mastering Palo Alto Networks is recommended first to help you make the most of this book. |
| servicenow fundamentals ebook: Technology Business Management Todd Tucker, Technology Business Management Council, 2016-05-31 For many CIOs, the value they deliver is elusive. It's not that they do not create positive business outcomes, it's that they have a hard time demonstrating value for the money spent. As a result, many IT leaders find themselves trapped in a vicious cycle of defending their budgets, cutting resources when times are tight, and struggling to keep pace with an insatiable business appetite for innovation. Meanwhile, business leaders increasingly rely on the cloud and other third parties for their technology needs, finding clear tradeoffs between cost, features, risk, and speed of delivery at their fingertips. CIOs must not only compete with these alternatives, they must embrace the new reality of a multi-sourced, service-oriented world.Many IT leaders are taking a more proactive approach to optimizing value. By using shared facts about cost, consumption, quality, risk and performance, hundreds of CIOs have empowered value conversations centered on cost-for-performance, business-aligned portfolios, investments in innovation and enterprise agility. The tradeoffs they've illuminated changed the tone of their meetings and instilled a business mindset in IT decisions.By reading this book, you'll discover and learn the following:-A practical, applied framework -- called Technology Business Management -- for creating and using shared facts to make better decisions about people, technologies, services and investments-A standard taxonomy of resources, technologies and services for CIOs to translate between IT, financial, and business perspectives-Creating transparency to empower decision makers, demonstrate cost-efficiency, shape demand and plan in step with the business-What your technology business model says about the value you deliver and the disciplines you employ-How to shift from project portfolio management to service portfolio management to both improve alignment and adopt more agile approaches to innovation and development-How to optimize run-the-business spending by optimizing infrastructure, outsources, labor and services and rationalizing your portfolios for better alignment-How to improve your ability to change the business by better governing innovation investments and improving enterprise agility-How to create and execute a roadmap for improving data and decision making capabilities over time while reaping rewards at every stage of maturity |
| servicenow fundamentals ebook: Kubernetes Operators Jason Dobies, Joshua Wood, 2020-02-21 Operators are a way of packaging, deploying, and managing Kubernetes applications. A Kubernetes application doesn't just run on Kubernetes; it's composed and managed in Kubernetes terms. Operators add application-specific operational knowledge to a Kubernetes cluster, making it easier to automate complex, stateful applications and to augment the platform. Operators can coordinate application upgrades seamlessly, react to failures automatically, and streamline repetitive maintenance like backups. Think of Operators as site reliability engineers in software. They work by extending the Kubernetes control plane and API, helping systems integrators, cluster administrators, and application developers reliably deploy and manage key services and components. Using real-world examples, authors Jason Dobies and Joshua Wood demonstrate how to use Operators today and how to create Operators for your applications with the Operator Framework and SDK. Learn how to establish a Kubernetes cluster and deploy an Operator Examine a range of Operators from usage to implementation Explore the three pillars of the Operator Framework: the Operator SDK, the Operator Lifecycle Manager, and Operator Metering Build Operators from the ground up using the Operator SDK Build, package, and run an Operator in development, testing, and production phases Learn how to distribute your Operator for installation on Kubernetes clusters |
| servicenow fundamentals ebook: A Practitioner's Guide to Account-based Marketing Bev Burgess, Dave Munn, 2021-06-29 Improve relationships, drive growth and win new business by developing and implementing highly-customized B2B marketing programmes for key accounts. |
| servicenow fundamentals ebook: Arista Warrior Gary A. Donahue, 2019-06-28 Arista Networks has become a key player when it comes to software-driven cloud networking solutions for large data center storage and computing environments. In this updated edition of Arista Warrior, renowned consultant and technical author Gary Donahue Network Arista Networks has become a key player when it comes to software-driven cloud networking solutions for large data center, storage, and computing environments, and with their continued expansion and growth since the first edition was released, this book is a welcome update. In this updated edition of Arista Warrior, renowned trainer, consultant, and technical author Gary A. Donahue (Network Warrior) provides an in-depth, objective guide to Arista’s products explains why its network switches, software products, and Extensible Operating System (EOS) are so effective. Anyone with a CCNA or equivalent knowledge will benefit from this book, especially entrenched administrators, engineers, or architects tasked with building an Arista network. Is Arista right for your network? Pick up this in-depth guide and find out. In addition to the topics covered in the first edition, this book also includes: Configuration Management: Config sessions, config replace, etc. CloudVision: Arista’s management, workload orchestration, workflow automation, configuration, and telemetry tool VXLAN: Layer-2 overlay networking FlexRoute: Two million routes in hardware Tap Aggregation: Make your switch or blade into a Tap Aggregation device Advanced Mirroring: Mirror to a port-channel or even the CPU Network Design: A quick overview of the Arista recommended network designs vEOS: Arista’s Extensible Operating System in a VM with step-by-step instructions cEOS: Arista’s EOS in a container with examples eAPI: Arista’s fabulous extended Application Programmable Interface |
| servicenow fundamentals ebook: Project to Product Mik Kersten, 2018-11-20 As tech giants and startups disrupt every market, those who master large-scale software delivery will define the economic landscape of the 21st century, just as the masters of mass production defined the landscape in the 20th. Unfortunately, business and technology leaders are woefully ill-equipped to solve the problems posed by digital transformation. At the current rate of disruption, half of S&P 500 companies will be replaced in the next ten years. A new approach is needed. In Project to Product, Value Stream Network pioneer and technology business leader Dr. Mik Kersten introduces the Flow Framework—a new way of seeing, measuring, and managing software delivery. The Flow Framework will enable your company’s evolution from project-oriented dinosaur to product-centric innovator that thrives in the Age of Software. If you’re driving your organization’s transformation at any level, this is the book for you. |
| servicenow fundamentals ebook: Learning OpenStack Networking (Neutron) James Denton, 2014-10-10 If you are an OpenStack-based cloud operator with experience in OpenStack Compute and nova-network but are new to Neutron networking, then this book is for you. Some networking experience is recommended, and a physical network infrastructure is required to provide connectivity to instances and other network resources configured in the book. |
| servicenow fundamentals ebook: Datastory Nancy Duarte, 2019-09-17 Readers will learn to understand the story behind the data and how to influence the people with a DataStory. |
| servicenow fundamentals ebook: ServiceNow Development Handbook - Third Edition Tim Woodruff, 2021-08-11 ServiceNow is a powerful ITSM (IT Service Management) software solution with a massively configurable back-end. One of the greatest benefits of ServiceNow is that it lets you do just about anything you could want to do, to suit the needs of your business. On that same note, one of the most dangerous things about ServiceNow, is that it lets you do just about anything! With such freedom and capacity for customization, comes risk, but that risk is not without great reward, which you can realize with a strong understanding of best-practice. Description The goal of this book is to explore the pitfalls, standards, and best-practices that most ServiceNow ITSM developers either learn the hard way, or never learn at all. These are the things that every developer wishes they knew from day one, and which - once learned - will make you a more effective and efficient developer. This book will teach you how to avoid pitfalls, and empower you with knowledge that will allow you to build much more robust, resilient, powerful, and efficient solutions within the platform. Having an understanding of why a given standard is what it is (and why it's important), will not only make you more likely to adhere to it, but will empower you to apply the logic and underlying concepts behind those standards to other areas of the platform and development. It'll make you a more effective administrator, developer, or architect. That's that spirit in which this compendium was written: Teaching and explaining, not simply listing out a series of arcane edicts under the heading of best-practice. The ServiceNow Development handbook will serve to boost your knowledge, your confidence, and your career. What to expect The ServiceNow Development Handbook covers a wide range of topics including (but not limited to): Coding guidelines Writing DRY code Pass-by-reference Controlling fields in the client AJAX and asynchronicity When not to code Debugging Naming conventions List and form design Testing Execution paths Impersonation Handling Errors Code documentation Update sets Batching and merging What is (and isn't) tracked Tracking scoped records Performance Query efficiency Nested queries Service portal Widgets and option schema Portal coding best-practices Security Who this book is for Administrators and developers at any level of their ITSM development career would find the information in this handbook useful. However, this is a condensed developer guide, and not a complete ServiceNow training course. If you are just starting out your ServiceNow development career, consider reading the more beginner-friendly Learning ServiceNow, Second Edition (ISBN-13: 978-1788837040) first. You can find Learning ServiceNow at http://lsn.snc.guru/ Note: This book's contents may be updated slightly over time, as new information becomes available. This is to prevent you from having to buy a new edition of this book, every time ServiceNow changes something about how their platform works, or for every minor addition to the contents. You can find details on the changes at http://changelog.snc.guru/. For this reason, we've made it so that if you buy the paperback version, you can get the Kindle version at a drastically reduced price, and can update your Kindle version for free whenever new content is available, by going to http://update.snc.guru/. |
| servicenow fundamentals ebook: Ubuntu Server Essentials Abdelmonam Kouka, 2015-11-27 Unleash the true potential of Ubuntu Server in your production environment using this administration guideAbout This Book• Learn how to deploy and configure Ubuntu servers and work with cloud and hyper-visors• Optimize network traffic to broadcast and multicast the traffic flow in OpenStack clouds• Discover the essentials of the latest version of Ubuntu, which are good in both looks and performance, using this fast-paced guideWho This Book Is ForThis book is for system administrators who are familiar with the fundamentals of the Linux operating system and are looking for a fast-paced guide on Ubuntu, and those who are familiar with the older versions of Ubuntu and want to get up to scratch. Basic knowledge of Linux administration is assumed.What You Will Learn• Install and set up Ubuntu Server in the shortest possible time, manually as well as in an automated way, for a single server or hundreds of servers• Discover the fundamentals of the Ubuntu command-line interface• Configure and administer Ubuntu Server using networking and CLI• Deploy servers on Ubuntu in the simplest and fastest ways• Enhance security within Ubuntu Server using tools such as firewalls, IDS, and IPS and procedures such as restore, rescue, and recovery• Work with virtualization, clouds, and one of the best in open source cloud computing —OpenStack• Optimize CLI for grep and exec commands and gain some best tips and tricks for Ubuntu Server administrationIn DetailUbuntu is a Debian-based Linux operating system built on top of the Debian architecture. It is used to make operating systems for multiple platforms, including phones, desktops, TVs and mobiles. It has made some serious progress in the realms of efficiency and user friendliness.With evolving technology trends, demands on software have changed, with more and more skilled users. Over the past few years, services such as Facebook, Twitter, and push notifications on smartphones mean that users are used to being up to date with everything that happens all the time. With SignalR, the applications stay connected and will generate notifications when something happens either from the system or by other users. This provides new opportunities for the system administrators, to enter this new and exciting world of real-time application development.This is a concise and a cost-friendly guide, packed with up-to-date essentials on Ubuntu Server fundamentals.It will guide you through deploying and configuring Ubuntu servers in your office environments. You'll start by installing Ubuntu Server, then move to the most useful aspect —the command-line interface inside it. You'll extend your knowledge by learning how to administrate and configure Ubuntu Server. You will also see how to deploy services on Ubuntu Server and find out how to secure it. You'll get to grips with the virtualization and cloud computing facilities provided by Ubuntu, and finally, you'll gain some very useful tips.Style and approachThis concise and easy-to-follow guide follows a step-by-step approach to help you master Ubuntu server, no matter what your level of expertise it. Each topic is explained sequentially with both essential information and whenever needed, in-depth references. |
| servicenow fundamentals ebook: Mastering Microsoft Azure Infrastructure Services John Savill, 2015-04-01 Understand, create, deploy, and maintain a public cloud using Microsoft Azure Mastering Microsoft Azure Infrastructure Services guides you through the process of creating and managing a public cloud and virtual network using Microsoft Azure. With step-by-step instruction and clear explanation, this book equips you with the skills required to provide services both on-premises and off-premises through full virtualization, providing a deeper understanding of Azure's capabilities as an infrastructure service. Each chapter includes online videos that visualize and enhance the concepts presented in the book, and access to a Windows app that provides instant Azure updates and demonstrates the process of going from on-premises to public cloud via Azure. Coverage includes storage customization, connectivity, virtual networks, backing up, hybrid environments, System Center management, and more, giving you everything you need to understand, evaluate, deploy, and maintain environments that utilize Microsoft Azure. Understand cost, options, and applications of Infrastructure as a Service (IaaS) Enable on- and off-premises connectivity to Azure Customize Azure templates and management processes Exploit key technologies and embrace the hybrid environment Mastering Microsoft Azure Infrastructure Services is your total solution. |
SERVICENOW ADMINISTRATION FUNDAMENTALS - .NET …
ServiceNow Administration Fundamentals is a three-day course taught both as Instruc-tor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in timezones throughout the world. The …
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ServiceNow Fundamentals
ServiceNow Fundamentals is the starting point for all roles to begin their ServiceNow journey. Whether you are looking for a quick introduction to the Now Platform or are preparing for your …
ServiceNow - Online Tutorials Library
ServiceNow is a cloud solution company which is used for process automation, IT service management, IT operation management and IT business management. At the end of this …
Servicenow Fundamentals Ebook - crm.hilltimes.com
explore ways to make ServiceNow beautiful using Service Portal By the end of the book you will know the fundamentals of the ServiceNow platform helping you be a better ServiceNow …
The ServiceNow Common Service Data Model (CSDM)
This Executive Brief will be a concise view of how the Common Service Data Model (CSDM) approach - a single lexicon for creating a common service model across all IT management …
ServiceNow System Administration
This course is designed to cover the fundamentals, giving you the System Administration knowledge and skills you need to get the most out of your ServiceNow deployment. Topic …
IT service management blueprint
START. Are legacy tools holding you back? If your ITSM systems can’t keep up with the speed of business, you’re not alone. Companies everywhere struggle with legacy systems that create …
Servicenow Fundamentals Ebook
visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow …
Servicenow Fundamentals Ebook
3 Servicenow Fundamentals Ebook Published at newredlist-es-data1.iucnredlist.org By searching the title, publisher, or authors of guide you in point of fact want, you can discover them rapidly. …
ServiceNow Fundamentals - store.globalknowledge.net
ServiceNow Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in time zones throughout the world. Extensive hands-on …
Servicenow Fundamentals Ebook Pdf (PDF) - crm.hilltimes.com
Servicenow Fundamentals Ebook Pdf: Fundamentals of ServiceNow Administration and Scripting Vinay Polisetti,2019-09-10 This book highlights the basic principles of IT Service Management …
Build expertise and realize ROI faster - ServiceNow
With training and certification, your teams will learn to master ServiceNow capabilities through hands-on, real-world instruction designed to help you meet your business objectives. We …
ServiceNow User Guide v 2.6
This user guide is intended for Service Desk Analysts and others who use ServiceNow to manage Incidents, Requests, Changes, and Tasks. Contact Us The following sections provide support …
Governance, Risk, and Compliance (GRC) Fundamentals - Koenig …
Governance, Risk, and Compliance (GRC) Fundamentals. 1.0 GRC in ServiceNow. 1.1 Introduction to GRC. 1.2 ServiceNow GRC Architecture. 1.3 Users, Groups, and Roles. Lab 1.1 …
The journey to certification with ServiceNow
Companies are looking for proven professionals—and companies that use certified professionals see smoother deployments and better use of ServiceNow. Getting certified boosts your career …
電子テキストアクセス方法 - ServiceNow
電子書籍(eBook) アクセスには、eBook License Code が必要となり、 Codeは別途ギルモア・グローバル社(noreply@gilmore.ca) またはServiceNow Training team …
Building Digital Workflows with the Enterprise Platform ServiceNow …
Part 1. Part One: Instructor-led and self-paced learning on the NOW Platform. Week one: Kick-Off. Fundamentals Week two to five: Weekly Development Reviews. Part 2. Part Two: Work on the …
Get started with ServiceNow governance
ServiceNow recommends a governance model with three governance boards, each specializing in one type of decision-making (i.e. strategy, portfolio, or technical). Good governance …
SERVICENOW ADMINISTRATION FUNDAMENTALS - .NET …
ServiceNow Administration Fundamentals is a three-day course taught both as Instruc-tor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in timezones throughout the world. The course offers robust lessons, group discussions, and reviews of …
Servicenow Fundamentals Participant Guide
3 Servicenow Fundamentals Participant Guide Published at mathiasdahlgren.com to a problem record. IV. Working with Incident Management: Incident Management is a cornerstone of ServiceNow ITSM. Let's examine creating and managing incidents: Step-by-Step Incident Creation: 1. Navigate to the "Incident" module. 2. Click "New." 3.
Servicenow Fundamentals Participant Guide - mastrinims.com
ServiceNow Fundamentals pdf : r/servicenow - Reddit 31 May 2020 · Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. ... Does anyone has the ServiceNow fundamentals pdf that can be shared or guide me to some documentation outside the nowlearning page ( Thanks Share Sort by: Best. Open comment sort ...
ServiceNow Fundamentals
ServiceNow Fundamentals is the starting point for all roles to begin their ServiceNow journey. Whether you are looking for a quick introduction to the Now Platform or are preparing for your Certified System Administrator (CSA) exam, this path is designed to target your exact needs.
ServiceNow - Online Tutorials Library
ServiceNow is a cloud solution company which is used for process automation, IT service management, IT operation management and IT business management. At the end of this tutorial, you should have gained good knowledge in ServiceNow administration and development. Audience.
Servicenow Fundamentals Ebook - crm.hilltimes.com
explore ways to make ServiceNow beautiful using Service Portal By the end of the book you will know the fundamentals of the ServiceNow platform helping you be a better ServiceNow System Administrator or developer Style and approach Explore
The ServiceNow Common Service Data Model (CSDM)
This Executive Brief will be a concise view of how the Common Service Data Model (CSDM) approach - a single lexicon for creating a common service model across all IT management domains – can yield significant advantages for running complex operations across multiple lines of business.
ServiceNow System Administration
This course is designed to cover the fundamentals, giving you the System Administration knowledge and skills you need to get the most out of your ServiceNow deployment. Topic Outline.
IT service management blueprint
START. Are legacy tools holding you back? If your ITSM systems can’t keep up with the speed of business, you’re not alone. Companies everywhere struggle with legacy systems that create poor user experiences, lack agility and automation, and saddle companies with …
Servicenow Fundamentals Ebook
visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure.
Servicenow Fundamentals Ebook
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ServiceNow Fundamentals - store.globalknowledge.net
ServiceNow Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in time zones throughout the world. Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience.
Servicenow Fundamentals Ebook Pdf (PDF) - crm.hilltimes.com
Servicenow Fundamentals Ebook Pdf: Fundamentals of ServiceNow Administration and Scripting Vinay Polisetti,2019-09-10 This book highlights the basic principles of IT Service Management IT Operations Management best practices of implementing them in an enterprise for
Build expertise and realize ROI faster - ServiceNow
With training and certification, your teams will learn to master ServiceNow capabilities through hands-on, real-world instruction designed to help you meet your business objectives. We provide support for each stage of your ServiceNow journey and for each role within your teams.
ServiceNow User Guide v 2.6
This user guide is intended for Service Desk Analysts and others who use ServiceNow to manage Incidents, Requests, Changes, and Tasks. Contact Us The following sections provide support information for the ServiceNow application. Subject Matter Expert Each department using ServiceNow has one or more Subject Matter Experts (SME) assigned.
Governance, Risk, and Compliance (GRC) Fundamentals - Koenig …
Governance, Risk, and Compliance (GRC) Fundamentals. 1.0 GRC in ServiceNow. 1.1 Introduction to GRC. 1.2 ServiceNow GRC Architecture. 1.3 Users, Groups, and Roles. Lab 1.1 Cloud Dimensions’ Story. Lab 1.2 User Roles. 2.0 Policy and Compliance …
The journey to certification with ServiceNow
Companies are looking for proven professionals—and companies that use certified professionals see smoother deployments and better use of ServiceNow. Getting certified boosts your career and sets you up to contribute even more to your organization's success.
電子テキストアクセス方法 - ServiceNow
電子書籍(eBook) アクセスには、eBook License Code が必要となり、 Codeは別途ギルモア・グローバル社(noreply@gilmore.ca) またはServiceNow Training team (Training@servicenow.com) よりメールでお送りします。. *迷惑フォルダに入らないよう事前設定ください。. 直前になっても ...
Building Digital Workflows with the Enterprise Platform ServiceNow …
Part 1. Part One: Instructor-led and self-paced learning on the NOW Platform. Week one: Kick-Off. Fundamentals Week two to five: Weekly Development Reviews. Part 2. Part Two: Work on the customer challenge in teams. Reviews with ServiceNow Solution Consultants and TUM advisor. Reviews with Corporate Partner. Course Structure: Part One.
Get started with ServiceNow governance
ServiceNow recommends a governance model with three governance boards, each specializing in one type of decision-making (i.e. strategy, portfolio, or technical). Good governance streamlines the decision-making required to clearly define how your organization should use …
