Advertisement
| having difficult conversations training: Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory, 2021-10-26 Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. |
| having difficult conversations training: Difficult Conversations Douglas Stone, Bruce Patton, Sheila Heen, 2010-11-02 The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving |
| having difficult conversations training: Difficult Conversations Douglas Stone, Bruce Patton, Sheila Heen, 2023-08-22 The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving |
| having difficult conversations training: Difficult Conversations (HBR 20-Minute Manager Series) Harvard Business Review, 2016-01-26 You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook. |
| having difficult conversations training: How to Make Partner and Still Have a Life Heather Townsend, Jo Larbie, 2019-12-03 Becoming a partner in a professional services firm is for many ambitious fee-earners the ultimate goal. But in this challenging industry, with long hours, high pressure and even higher expectations, how do you stand out from the crowd? How do you build the most effective relationships? And how do you find the time to do all of this and still have a fulfilling personal life? Now in its third edition, How to Make Partner and Still Have a Life equips individuals at the start of their career through to partner with the skills needed to reach and succeed at the leadership level. How to Make Partner and Still Have a Life details the expectations and realities of being a partner and outlines how you can continue to achieve once you have obtained the much-coveted role. This edition is updated with guidance on developing the right mindset for success and the importance of mentoring and sponsorship. There is a specific focus on women and BAME professionals and the challenges faced by individuals coming from non-traditional or under-represented backgrounds. Heather Townsend and Jo Larbie provide a guide to help you tackle common obstacles and work smarter - not harder - to reach the top. Start your journey to partnership and still have the time for a life outside of work. |
| having difficult conversations training: Summary of Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen QuickRead, Lea Schullery, Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations. Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. DISCLAIMER: This book summary is meant as a preview and not a replacement for the original work. If you like this summary please consider purchasing the original book to get the full experience as the original author intended it to be. If you are the original author of any book on QuickRead and want us to remove it, please contact us at hello@quickread.com. |
| having difficult conversations training: The Complete Leader Ron Price and Randy Lisk, 2019-11-19 Everything You Need to Become a High-Performing Leader Do you crave additional development of your leadership skills—not just another business book or workshop, but something practical, actionable and real-world? Executive coaches Ron Price and Randy Lisk combine experiences and tools gleaned from decades working with leaders from Fortune 100 companies to small businesses to present twenty-five modules in The Complete Leader. Each skill is organized around the four qualities necessary to leadership excellence: • Clear thinking in an increasingly-complex world • Managing yourself to develop strong teams and results without excuses • Leading others through transcending results to achieve lasting impact • Authenticity in who you are and who you want to become Presented in a way that is both customizable and scalable, each leadership competency utilizes practical tools for defining, practicing |and becoming the greatest version of yourself. The companion site, TheCompleteLeader.org, includes individual assessments and furthers the ideas presented in each section, offering additional methods to deepen practice and learning. This combination of book, assessments and website round out a robust program designed for today’s established executives and tomorrow’s emerging leaders. RON PRICE is the president and founder of Price Associates, a global leadership performance firm. He is a noted expert on how human behavior translates to company culture, individual and business performances. RANDY LISK is the founder of Lisk Associates, a business consultancy firm. He is a trusted advisor, consultant and coach. “Leaving nothing out, Ron Price and Randy Lisk reveal everything you need to know to be The Complete Leader.” Marshall Goldsmith, International Bestselling Author “This book can serve as your own leadership curriculum as you work on the competencies you need to be an effective leader.” Marshall Goldsmith, International Bestselling Author |
| having difficult conversations training: The Principal as Leader of Challenging Conversations Ontario Principals' Council, 2011-02-07 Direct difficult discussions toward successful outcomes every time! For every headteacher who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here! Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders and steering them toward win-win solutions. Case studies throughout the book identify the risk areas and provide the steps to mastering techniques for: - Active listening - Assertive communication - Providing effective feedback - Staying calm - Problem solving - Mediation. Also included are scripts, sample dialogues, style inventories, checklists, and resources for practicing skills learned from the case studies. Like having a communications coach in your back pocket, this guide gives tips for building a collaborative culture focused on what matters most--working together to achieve student success. |
| having difficult conversations training: Fierce Conversations (Revised and Updated) Susan Scott, 2004-01-06 Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager |
| having difficult conversations training: Successful Difficult Conversations in School Sonia Gill, 2019-09-03 Holding difficult conversations well is the key to successful leadership in schools - this book is for both experienced and new leaders. |
| having difficult conversations training: Better Conversations Jim Knight, 2015-10-01 Check out The Better Conversations trailer: https://youtu.be/y3FrWTXC8Uw I thought I knew how to have a conversation; I’ve had millions of them. Some were good, others not so much so. But I want to have GREAT conversations, and Jim Knight has taught me how. The proof is in: better conversations are possible and the results are worth the investment. --DOUGLAS FISHER Coauthor of Rigorous Reading and Unstoppable Learning Because conversation is the lifeblood of any school You don’t want this book—you need this book. Why this confident claim? Think about how many times you’ve walked away from school conversations, sensing they could be more productive, but at a loss for how to improve them. Enter instructional coaching expert Jim Knight, who in Better Conversations honors our capacity for improving our schools by improving our communication. Asserting that our schools are only as good as the conversations within them, Jim shows us how to adopt the habits essential to transforming the quality of our dialogues. As coaches, as administrators, as teachers, it’s time to thrive. Learn how to: Coach ourselves and each other to become better communicators Listen with empathy Find common ground Build Trust Our students’ academic, social, and emotional growth depends upon our doing this hard work. It’s time to roll up our sleeves, open our minds, and dare to change for the better of the students we serve. You can get started now with Better Conversations and the accompanying Reflection Guide to Better Conversations. |
| having difficult conversations training: Difficult Conversations in Medicine Elisabeth Macdonald, 2004 In all branches of medicine, effective communication between health care professionals and patients, families and carers is essential to ensure first-class treatment. Increasing public awareness of health issues and the ready availability of health information have led the public to be more widely informed about common conditions and the treatments available. Patients therefore attend a medical consultation better informed so the need for improved communication skills is even greater. Skill is communication is a matter of personal ability which varies widely between individuals in the medical profession as in any other. In response, the aim of this book is to dispel the anxieties which contribute to poor communication. This book covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and coversations with patients from different cultural backgrounds. Outlines of possible clinical cases posing specific problems are included with guidance on how to handle them. |
| having difficult conversations training: More Courageous Conversations About Race Glenn E. Singleton, 2013 Since the highly acclaimed Courageous Conversations About Race offered educators a frame work and tools for promoting racial equity, many schools have implemented the Courageous Conversations Protocol. Now ... in a book that's rich with anecdote, Singleton celebrates the successes, outlines the difficulties, and provides specific strategies for moving Courageous Conversations from racial equity theory to practice at every level, from the classroom to the school superintendent's office--Back cover. |
| having difficult conversations training: How to Have That Difficult Conversation Henry Cloud, John Townsend, 2015-08-04 Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to: Show how healthy confrontation can improve relationships Present the essentials of a good boundary-setting conversation Provide tips on preparing for the conversation Show how to tell people what you want, stop bad behavior, and deal with counterattack Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more! This book is a practical handbook on positive confrontation that will help you finally have that difficult conversation you've been avoiding. Includes a discussion guide. |
| having difficult conversations training: Teacher Toolkit Ross Morrison McGill, 2015-10-08 'This is a book by a teacher still in the classroom after 20 years. Want to know how to survive? Read this book; it's fizzing with ideas.' Ty Goddard, Co-founder of the Education Foundation A compendium of teaching strategies, ideas and advice, which aims to motivate, comfort, amuse and above all reduce your workload, by bestselling author Ross Morrison McGill, aka @TeacherToolkit. Teacher Toolkit is a must-read for newly qualified and early career teachers and will support you through your first five years in the primary or secondary classroom. It is packed with advice, tips and ideas for all aspects of teaching practice, from lesson planning to marking and assessment, behaviour management and differentiation. Ross believes that becoming a teacher is one of the best decisions you will ever make, but after more than two decades in the classroom, he knows that it is not an easy journey! He shares countless anecdotes from his own experience, from disastrous observations to marking in the broom cupboard, and offers a wealth of strategies to help you become a true Vitruvian teacher: one who is resilient, intelligent, innovative, collaborative and aspirational. Complete with a bespoke Five Minute Plan in every chapter, photocopiable templates, QR codes, a detachable bookmark and beautiful illustrations by renowned artist Polly Nor, Teacher Toolkit is everything you need to ensure you are the best teacher you can be, whatever the new policy or framework. Ross is the bestselling author of Mark. Plan. Teach., Just Great Teaching and 100 Ideas for Secondary Teachers: Outstanding Lessons. Vitruvian teaching will help you survive your first five years: Year 1: Be resilient (surviving your NQT year) Year 2: Be intelligent (refining your teaching) Year 3: Be innovative (taking risks) Year 4: Be collaborative (working with others) Year 5: Be aspirational (moving towards middle leadership) Start working towards Vitruvian today. |
| having difficult conversations training: 101 Tough Conversations to Have with Employees Paul Falcone, 2009-04-30 Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues--these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. With years of experience as the VP of employee relations at major entertainment companies, author Paul Falcone offers unique insight into the tools and skills required for managers to address some of the most common--as well as the most serious--employee problems they are likely to encounter. Falcone’s book 101 Tough Conversations to Have with Employees equips managers to facilitate clear, direct interactions with their employees by offering realistic sample dialogues managers can use to sidestep potential awkwardness. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. With a plethora of proven, realistic techniques, managers will learn how to protect themselves and their organizations--and get the very best from their people. |
| having difficult conversations training: Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On Craig Weber, 2013-04-19 What keeps a team performing at its peak even under the most difficult conditions? Conversational capacity: the ability to have open, balanced, nondefensive dialogue In a world of mounting complexity and rapid-fire change, it's more important than ever to build teams that work well when the pressure is on. Craig Weber provides managers and team leaders with the communication tools they need to ensure that the team remains on track even when dealing with its most troublesome issues, responds to tough challenges with greater agility and skill, and performs brilliantly in circumstances that incapacitate less disciplined teams. Craig Weber is an international consultant specializing in team and leadership development. |
| having difficult conversations training: The Power of a Positive Team Jon Gordon, 2018-06-11 A book about teams to help teams become more positive, united and connected. Worldwide bestseller — the author of The Energy Bus and The Power of Positive Leadership shares the proven principles and practices that build great teams - and provides practical tools to help teams overcome negativity and enhance their culture, communication, connection, commitment and performance. Jon Gordon doesn’t just research the keys to great teams, he has personally worked with some of the most successful teams on the planet and has a keen understanding of how and why they became great. In The Power of a Positive Team, Jon draws upon his unique team building experience as well as conversations with some of the greatest teams in history in order to provide an essential framework, filled with proven practices, to empower teams to work together more effectively and achieve superior results. Utilizing examples from the writing team who created the hit show Billions, the National Champion Clemson Football team, the World Series contending Los Angeles Dodgers, The Miami Heat and the greatest beach volleyball team of all time to Navy SEAL’s, Marching bands, Southwest Airlines, USC and UVA Tennis, Twitter, Apple and Ford, Jon shares innovative strategies to transform a group of individuals into a united, positive and powerful team. Jon not only infuses this book with the latest research, compelling stories, and strategies to maintain optimism through adversity... he also shares his best practices to transform negativity, build trust (through his favorite team building exercises) and practical ways to have difficult conversations—all designed to make a team more positive, cohesive, stronger and better. The Power of a Positive Team also provides a blueprint for addressing common pitfalls that cause teams to fail—including complaining, selfishness, inconsistency, complacency, unaccountability—while offering solutions to enhance a team’s creativity, grit, innovation and growth. This book is meant for teams to read together. It’s written in such a way that if you and your team read it together, you will understand the obstacles you will face and what you must do to become a great team. If you read it together, stay positive together, and take action together you will accomplish amazing things TOGETHER. |
| having difficult conversations training: The Discomfort Zone Marcia Reynolds, 2014-10-13 You want people to stretch their limits, but your conversations meant to help them often fall flat or backfire, creating more resistance than growth. Top leadership coach Marcia Reynolds offers a model for using the Discomfort Zone—the moment when the mind is most open to learning—to prompt people to think through problems, see situations more strategically, and transcend their limitations. Drawing on recent discoveries in the neuroscience of learning, Reynolds shows how to ask the kinds of questions that short-circuit the brain’s defense mechanisms and habitual thought patterns. Then, instead of being told, people see for themselves the insightful and often profound solutions to what is stopping their progress. The exercises and case studies will help you use discomfort in your conversations to create lasting changes and an enlivened workforce. |
| having difficult conversations training: The Power of Curiosity Kathy Taberner, Kirsten Taberner Siggins, 2015-01-01 Use the power of curiosity to transform challenging conversations into productive, meaningful, relationship-building experiences at work, home, or school. As leaders, parents, or teachers, navigating difficult conversations is part of the job. How do we keep calm and achieve a productive outcome, all while keeping our relationships intact? The secret is curiosity. Curiosity is the innovation-driving, emotion-calming skill that comes so naturally to us as children, but gets so easily buried beneath our busy, multitasking lifestyles. The good news is that we simply have to relearn what we already know! In The Power of Curiosity, mother-daughter executive coaching team Kathy Taberner and Kirsten Taberner-Siggins walk you through the Curiosity Skills and introduce a step-by-step process to use anytime—but especially when challenging conversations arise. In The Power of Curiosity you’ll learn: How to be fully present in every conversation, even when distractions abound The five listening choices you always have available at home, work, or school Specific calming strategies to access when negative emotions run high A step-by-step process to transform potential conflict into relationship-building opportunities. |
| having difficult conversations training: Dare to Lead Brené Brown, 2018-10-09 #1 NEW YORK TIMES BESTSELLER • Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Don’t miss the five-part Max docuseries Brené Brown: Atlas of the Heart! ONE OF BLOOMBERG’S BEST BOOKS OF THE YEAR Leadership is not about titles, status, and wielding power. A leader is anyone who takes responsibility for recognizing the potential in people and ideas, and has the courage to develop that potential. When we dare to lead, we don’t pretend to have the right answers; we stay curious and ask the right questions. We don’t see power as finite and hoard it; we know that power becomes infinite when we share it with others. We don’t avoid difficult conversations and situations; we lean into vulnerability when it’s necessary to do good work. But daring leadership in a culture defined by scarcity, fear, and uncertainty requires skill-building around traits that are deeply and uniquely human. The irony is that we’re choosing not to invest in developing the hearts and minds of leaders at the exact same time as we’re scrambling to figure out what we have to offer that machines and AI can’t do better and faster. What can we do better? Empathy, connection, and courage, to start. Four-time #1 New York Times bestselling author Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? In Dare to Lead, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love. Brown writes, “One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 percent teachable, observable, and measurable. It’s learning and unlearning that requires brave work, tough conversations, and showing up with your whole heart. Easy? No. Because choosing courage over comfort is not always our default. Worth it? Always. We want to be brave with our lives and our work. It’s why we’re here.” Whether you’ve read Daring Greatly and Rising Strong or you’re new to Brené Brown’s work, this book is for anyone who wants to step up and into brave leadership. |
| having difficult conversations training: Thanks for the Feedback Douglas Stone, Sheila Heen, 2015-03-31 The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education. |
| having difficult conversations training: Brave Talk Melody Stanford Martin, 2020-09-22 When we disagree about fundamental issues, especially issues such as politics or religion, it can be incredibly difficult to maintain close interpersonal relationships. These differences have ended friendships and caused rifts in families. We need a tool to help us build more resilient relationships despite real and present differences. In Brave Talk, communications expert Melody Stanford Martin offers just such a tool: impasse. By learning to treat every conflict as if it's an impasse and temporarily suspend our desire to resolve differences, we make space for deeper understanding and stronger ties. Brave Talk offers hands-on skill-building in critical thinking, power sharing, and rhetoric. Combining real-life storytelling, engaging illustrations, and rigorous academic sources, this book blends humor, creativity, and interactive learning to help everyday people develop better skills for navigating conflict in order to build stronger relationships and healthier communities. |
| having difficult conversations training: How to Say Anything to Anyone Shari Harley, 2013-01-07 Take charge of your career by taking charge of your business relationships and communication skills. We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like they're working in the dark. Leaders don't have crucial conversations; managers are frustrated when outcomes are not what they expect; and employees often don’t get positive feedback or constructive feedback. Many of us remain passive against poor communication habits and communication barriers, hoping that business communication will miraculously improve--but it won't. Business communication and relationships won’t improve without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the business relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Do you have effective communication skills? Take charge of your career by eliminating communication barriers and taking charge of your business relationships. Make your work environment less tense and more productive by improving communication skills. Set relationship expectations, work with people how they like to work, and give positive feedback and constructive feedback. In How to Say Anything to Anyone, you'll learn how to: - ask for what you want at work - improve communication skills - strengthen all types of working relationships - reduce the gossip and drama in your office - tell people when you’re frustrated and have difficult conversations in a way that resonates - take action on your ideas and feelings - get honest positive feedback and constructive feedback on your performance Harley shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific business communication roadmap in hand, Harley enables you to improve communication skills and create the career and business relationships you really want--and keep them. |
| having difficult conversations training: Getting to Yes Roger Fisher, William Ury, Bruce Patton, 1991 Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement. |
| having difficult conversations training: Difficult Conversations Just for Women Sofia Santiago, Susan Harrison (Motivational speaker), 2016-06-21 2018 EDITIONFrom the very first chapter, readers will know that they have stumbled onto something valuable, beginning with the authors' advice about the importance of not avoiding difficult conversations aimed at changing another person's behavior . . . Any woman who picks up this book will feel inspired, upon reaching its end, to courageously speak her mind.-Publisher's WeeklyDifficult Conversations Just for Women: Kill the Anxiety. Get What You Want carries a message that every woman needs to know, especially in this day and age; an expert guide on handling difficult conversations. The title of this book may lure readers into checking it out, but they won't be disappointed. What is most interesting about this book is that it offers just what readers need to know. . . No fluff, no babbling.-Readers' Favorite Every woman intuitively knows that the strategies recommended for men won't work for women. Men will be called leaders and women who do the same things will be called bossy (or worse). If she says I feel she may be considered hormonal. That's why other conflict-management books shortchange women in two crucial ways:1) They fail to acknowledge and address the challenges that women face, but men don't. (And I'm not talking about having to turn a banana sideways when eating it in public.)2) They neglect to explain that many of the strategies they recommend-when followed by a woman-will carry backlash. When it comes to difficult conversations, women struggle to find the right balance between being seen as too passive (a doormat) or too aggressive (a bitch.)Those and many more are the reasons why women avoid confrontation at all costs, make fewer requests for themselves than men, and end up not getting what they want or deserve. This book is based on scientific research, and it has been written just for women. Presented in a lively and entertaining style, DIFFICULT CONVERSATIONS JUST FOR WOMEN gives women specific techniques and wording to feel confident before, during, and after a difficult conversation, and to tackle confrontations effectively. |
| having difficult conversations training: The Energy Bus Field Guide Jon Gordon, 2017-12-06 A Road Map for living and implementing the 10 Principles of The Energy Bus The Energy Bus Field Guide is your roadmap to fueling your life, work and team with positive energy. The international bestseller The Energy Bus has helped millions of people from around the world shift to a more positive outlook; the story of George and Joy bus driver has resonated with people from all walks of life, each with their own individual vision of success. This guide is designed as a practical companion to help you live and share the ten principles every day, with real, actionable steps you can immediately put into practice in your life, work, team and organization. Navigate the twists and turns that sabotage success. Cultivate positive energy and bring out the best in your team. Create a compelling vision for your life and team. Cultivate positivity and remove negativity from your life and organization. Learn how every day people and organizations utilized the Energy Bus to create amazing success and results. Filled with insightful questions, practical action steps, best practices and inspiring case studies you’ll be equipped to energize yourself and your team in new and powerful ways. Whether it’s a family team, work team, sports team, or school team, everyone benefits from getting on the bus. |
| having difficult conversations training: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield, 2013-05-24 Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: Revolutionary ideas ... opportunities for breakthrough ... -- Stephen R. Covey, author of The 7 Habits of Highly Effective People Unleash the true potential of a relationship or organization and move it to the next level. -- Ken Blanchard, coauthor of The One Minute Manager The most recommended and most effective resource in my library. -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada Brilliant strategies for those difficult discussions at home and in the workplace. -- Soledad O’Brien, CNN news anchor and producer This book is the real deal.... Read it, underline it, learn from it. It's a gem. -- Mike Murray, VP Human Resources and Administration (retired), Microsoft |
| having difficult conversations training: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together |
| having difficult conversations training: How to Tell Anyone Anything Richard S. Gallagher, 2009 No one likes to be criticized. But when feedback is necessary--whether it's with a boss, someone we manage, or another co-worker--it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative, problem-solving sessions. |
| having difficult conversations training: Difficult Conversations Anni K. Reinking, 2019-05-17 Educators have many job descriptions. One of those descriptions includes the idea of customer service or professional communication, especially when engaging in difficult conversations. Difficult conversations are conversations that may be argumentative, combative, or otherwise contentious in some way. Every educator has or will have difficult conversations in their professional life. The difficult conversations may be with a family member, a student, a colleague, or an administrator. Regardless of the person, difficult conversations can influence relationships. While the idea of difficult conversations originated in the business profession, difficult conversations are also applicable and abundant in the field of education. Therefore, developing a toolkit of resources and strategies to engage in professional conversations with various stakeholders is imperative and the goal of this book. Throughout the toolkits introduced in this book, real-life examples and reflection questions are inserted. Overall, this book moves from defining difficult conversations, understanding the unconscious reactions to difficult conversations, and the tools to build positive relationships through communication. |
| having difficult conversations training: Harvard Business Review 20-Minute Manager Ultimate Boxed Set (16 Books) Harvard Business Review, 2019-02-19 The perfect gift for aspiring leaders: 16 volumes of HBR 20-Minute Manager. This 16-volume, specially priced boxed set makes a perfect gift for aspiring leaders who are short on time but need advice fast, on topics from creating business plans and giving feedback to managing time and presentations. The set includes: Creating Business Plans Delegating Work Difficult Conversations Finance Basics Getting Work Done Giving Effective Feedback Innovative Teams Leading Virtual Teams Managing Projects Managing Time Managing Up Performance Reviews Presentations Running Meetings Running Virtual Meetings Virtual Collaboration. Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook. |
| having difficult conversations training: The Elephant in the Office Diane a. Ross, Kathryn Calhoun, Nelson Dewey, 2013-04 A practical approach to difficult conversations in the workplace, with lots of real-life examples to keep the reader investing their time and - can you believe it? - it's actually fun to read. - Yvonne Mann, President, LeaderShifts Helpful, concrete examples written in practical lay terms. This book will help anyone who chooses to read it. - Chris Dragseth, Director (retired), Service Canada, Human Resources and Skills Development Difficult Conversations at Work: Go from Nightmare to No Problem As a former lawyer, Diane A. Ross thought she was a difficult conversations expert... so why was she still struggling through those dreaded tough talks with her coworkers and colleagues? So began her revelation: the communication skills that knocked 'em dead at the negotiating table were actually destructive to her workplace relationships. Conflicts went unresolved, productivity was stifled, and communication suffered - big time. Sound familiar? The Elephant in the Office: Super-Simple Strategies for Difficult Conversations at Work is the answer for anyone who has ever wrestled with managing difficult conversations in the workplace. It's full of real-life, easy-to-implement strategies that have stood the test of time. Diane A. Ross' breezy writing style and upbeat sense of humor make this book a fun and informative read that promises to help you create real and lasting change in the workplace (so if you're looking for a dry, bore-me-to-tears-yawn-fest academic-style textbook, please look elsewhere!). Learn to: - Talk so that you are heard - Overcome the difficult conversation jitters - Disarm hostile coworkers - and even your boss - Boost communication within your team - Get what you want at work Handling Difficult Conversations Is About to Get a Whole Lot Less Scary/Stressful/Panic-Attack-Inducing If you have ever struggled with a coworker who wasn't pulling their weight or gotten butterflies asking for time off, this book is for you. If you have ever been faced with an unmotivated employee or a team leader who takes credit for your work, this book is for you. Whether you're dealing with a cubicle-mate with B.O., an employee stealing office supplies, a whole department getting laid off, or a team-member who always flies off the handle, The Elephant in the Office is going to get your difficult conversations moving in the right direction. Each chapter is full-to-overflowing with simple step-by-step tips backed by real-life examples, so you can see these strategies in action. Who Should Buy This Book? If you have ever had to cope with: - Anxiety asking for a raise or vacation time - Stress over having to fire someone, discuss employee performance, or give bad news - An overbearing boss - A coworker not pulling his or her weight - A smelly, dirty, crude, rude (or otherwise icky) team-member - Passive-aggressive, antagonistic, or just plain difficult coworkers or employees ...then you need this book! The Elephant in the Office is ideal for individuals hoping to achieve more in the workplace as well as executive teams and HR managers who want the very best from their employees. Handling difficult conversations is about to become a heck of a lot less painful, my friends! You're one good read away from better workplace dynamics, increased productivity, less stress, and more of what you want - out of work and out of life. |
| having difficult conversations training: U.S. History P. Scott Corbett, Volker Janssen, John M. Lund, Todd Pfannestiel, Sylvie Waskiewicz, Paul Vickery, 2024-09-10 U.S. History is designed to meet the scope and sequence requirements of most introductory courses. The text provides a balanced approach to U.S. history, considering the people, events, and ideas that have shaped the United States from both the top down (politics, economics, diplomacy) and bottom up (eyewitness accounts, lived experience). U.S. History covers key forces that form the American experience, with particular attention to issues of race, class, and gender. |
| having difficult conversations training: Truth at Work: The Science of Delivering Tough Messages Mark Murphy, 2017-05-26 The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness. The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness. Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth. New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs. Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths. You’ll learn: • How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth • How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn’t share • How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue • How to assess if your current approach is too tough or too soft • A checklist for diagnosing whether you need a one-time talk or multi-conversation process • How Structured Listening helps you calmly and logically control volatile conversations • The 7 phrases that make people defensive (and what you should say instead) • And much more! Whether you’re trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they’re mad, Truth At Work makes even the toughest messages easy to hear. |
| having difficult conversations training: Conversations Worth Having Jacqueline M. Stavros, Cheri Torres, David L. Cooperrider, 2018-05-22 Conversations can be critical and destructive, or they can be generative and productive. This book shows how to guarantee your conversations will help people, organizations, and communities flourish. -- |
| having difficult conversations training: The Truth Doesn't Have to Hurt Deb Bright, 2014-10-08 Nobody likes criticism. Handled poorly, it too often stings and breeds resentment-and most of us try to avoid it at all costs. But criticism-crafted carefully and communicated skillfully-promotes trust and respect, motivates individuals, and serves as a catalyst for change. It has the ability to turbocharge workplaces and careers. If that sounds far-fetched, it's because few understand how to properly give and receive the kind of critical feedback that brings positive results. The Truth Doesn't Have to Hurt rejuvenates this powerful but neglected art form. Executives, managers, team leaders-anyone who needs to temper praise with a dose of reality-will learn to: Deliver the truth and have it taken as helpful * Create an atmosphere of acceptance * Avoid mistakes that sabotage an exchange * Control how they receive criticism so they benefit-even if it's badly presented Ignoring problems or always saying nice things will only maintain the status quo. This research-backed book delivers proven techniques and tools for motivating people and triggering improvement-swiftly and painlessly. |
| having difficult conversations training: Work Happy Jill Geisler, 2012-06-05 Management guru Jill Geisler has coached countless men and women who want to build their leadership skills, help employees do their best work, and make workplaces happy and successful. In WORK HAPPY, she provides a practical, step-by-step guide, based on real-world experience, respected research, and lessons that will transform managers and their teams. It's a workshop-in-a-book, designed to produce positive, immediate and lasting results. Whether the reader is an experienced manager, a rookie boss or an aspiring leader, WORK HAPPY will supercharge their skills and celebrate the values that make anyone look forward to going to work. Jill Geisler offers concrete steps for improving each element of management including collaboration, communication, conflict resolution, motivation, coaching, and feedback, so that everyone on the team-whether in the office or working offsite-can do their best. WORK HAPPY takes management skills to the next level and proves that learning, leadership and life at work can (and should) be fun. |
| having difficult conversations training: The Giver Lois Lowry, 2014 The Giver, the 1994 Newbery Medal winner, has become one of the most influential novels of our time. The haunting story centers on twelve-year-old Jonas, who lives in a seemingly ideal, if colorless, world of conformity and contentment. Not until he is given his life assignment as the Receiver of Memory does he begin to understand the dark, complex secrets behind his fragile community. This movie tie-in edition features cover art from the movie and exclusive Q&A with members of the cast, including Taylor Swift, Brenton Thwaites and Cameron Monaghan. |
| having difficult conversations training: Failure to Communicate Holly Weeks, 2010-05-20 Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: · Why we turn to ineffective tactics when the heat is on · How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in · Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged · Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions · How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations. |
Managing difficult conversations - peoplefirst.nhsbt.nhs.uk
Establish a rapport during a conversation. Handle tough conversations: When someone is angry or distressed. When a person is unresponsive. When you think an employee may have a …
The Maguire Communication Skills Training Unit Difficult …
The Maguire Communication Skills Training Unit The School of Oncology, The Christie NHS Foundation Trust Difficult Conversations (breaking bad news) A resource for staff where …
Handling Difficult Conversations Toolkit - University Hospitals …
This toolkit is a guide to help staff at UHSussex to feel confident and comfortable in having any dificult conversations. emotions which will need to be ma. Why have a dificult conversation?
How to have Difficult Conversations with Parents/Carers
Four factors to consider when preparing for a difficult conversation with a parent or carer: 1. Principles – that underpin safeguarding children. 2. Planning – how to plan or be prepared. 3. …
Chapter three: Facilitating Challenging Conversations
Conversations Aims • to provide resources and support for holding challenging conversations that arise because of issues related to differential attainment; for example, working with colleagues …
Webinar: Having difficult conversations - Skills for Care
Webinar: Having difficult conversations. Skills for Care webinar, co-delivered by ACAS Thursday 26 November 2020. During the webinar a couple of questions were asked which are answered …
Conflict and Difficult Conversations - NHS Elect
Undertake a difficult conversation in a controlled and constructive way; ensuring that corrective action is agreed and acted upon. Use insights into psychology and conversational style to …
Managing difficult conversations
This guide will help you to stay in control of: • the situation, by putting clear boundaries in place. • your emotions, by giving you the confidence to face whatever problem comes your way. • the …
27 Scripts - ResourcefulManager
Difficult conversations always require honest and direct language. They can best be tackled with sound preparation and clarity. 27 Scripts Of What To Say In The Toughest Difficult Conversations
Managing conversations around mental health - Mind
Managing conversations around mental health. • Find a quiet place with an informal atmosphere, perhaps in a café or over a coffee – this shouldn’t feel like a formal interview. • Actively listen …
Handling difficult conversations : an interactive workshop - arc …
‘Handling difficult conversations’ – which runs from 90 minutes to two hours maximum - is best delivered face-to-face to accommodate such sensitive topics, but can be adapted to online …
How to have Difficult Conversations with Parents/Carers
Four factors to consider when preparing for a difficult conversation with a parent or carer: 1. Principles – to support safeguarding discussions with parents/carers: • Always take time to …
HAVING DIFFICULT CONVERSATIONS - Big Picture Training
How to stay focussed. How to stay in dialogue when you’re angry, scared or hurt. How to speak persuasively not abrasively. Make it safe to talk about anything. Turn crucial conversations into …
How to have Difficult Conversations with Parents/Carers
Four factors to consider when preparing for a difficult conversation with a parent or carer: 1. Principles – to support safeguarding discussions with parents/ carers. 2. Planning – how to …
Difficult conversations Toolkit - The University of Edinburgh
Control the direction of Avoid exaggeration and difficult a difficult conversation conversation escalation in difficult conversations. Course Chapter: How to prepare for difficult …
Chapter three: Facilitating Challenging Conversations
• to provide resources and support for holding challenging conversations that arise because of issues related to differential attainment; for example, working with colleagues or trainees who …
Handling Difficult Conversations - Chartered Management Institute
Determine the purpose of the conversation. To help you to approach a difficult conversation in the most effective manner, you firstly need to consider two key issues: purpose/reason – why you …
Managing Difficult Conversations - University of Edinburgh
When having challenging conversations, it is helpful to have a process to work through to enable the conversation to move forward (rather than getting stuck in loops of discussion about the …
Five Critical Behaviors for Navigating Difficult Interactions
When people can successfully navigate difficult interactions, more of their energy can be focused on working toward shared priorities and productively collaborating with others to turn opposing …
Seven steps for having difficult conversations
Difficult conversations aren’t easy, but they’re necessary so you and your colleagues can safe - ly and effectively care for patients. Difficult conversations provide opportunities for feed-back that will improve communication, overall patient care, and the work environment. Avoid - ing difficult conversations isn’t an option. AN
HAVING DIFFICULT CONVERSATIONS - Big Picture Training
BIG PICTURE TRAINING. Instructional design, e -learning, customer service training and CX consultancy . to the not-for-profit sector. Most of us dread those difficult conversations with clients, colleagues and family members, where the stakes are high, opinions vary, and emotions run deep. Those crucial conversations where we must
Difficult Conversations— Strategies For Success
What makes difficult conversations, well, so difficult? For the answer, let’s look at a definition: A difficult conversation is a situation in which at least two parties are engaged where (a) there are differing opinions, perceptions, needs, or desires, (b) feelings and emotions run strong, and (c) the consequences or stakes are significant.
Communication 6: difficult and challenging conversations - emap
with difficult situations Communication 6: difficult and challenging conversations Author Moi Ali is a communications consultant; a board member of the Scottish Ambulance Service and of the Professional Standards Authority for Health and Care; and former vice-president of the Nursing and Midwifery Council.
Workshop: Line Manager Training – How to Handle Difficult Conversations
During this workshop, you will learn about the importance of having good open and proactive line manager conversationsto support employees with their mental health. This workshop is intended to support line managers in the following: • How to approach . difficult conversations . about mental health with confidence. We'll
10 Top Tips - Royal College of Nursing
Consultation guidelines (End of life care): Having Courageous Conversations by Telephone or Video, during the COVID-19 Pandemic 10 Top Tips Scope: These guidelines have been developed to support nursing staff who are having to initiate challenging and courageous conversations remotely. They have been designed using the
MANAGING DIFFICULT CONVERSATIONS TRAINING
1 Apr 2024 · MANAGING DIFFICULT CONVERSATIONS TRAINING Generate a group quote today COURSE LENGTH: 1.0 DAYS All managers, team leaders, business owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most …
Having Difficult Conversations with Teens - beaconhouse.org.uk
this can be difficult in the context of an adolescent’s drive for independence, autonomy and agency. Some conversations and topics might feel difficult e.g. sex, sexting, pornography, parties, drugs, alcohol, gambling… but it is important to approach and not avoid these conversations. by Dr Felicity Williams If your parents/carers avoided ...
Formative Outcome Evaluation of the ‘Having Difficult Conversations ...
Having Difficult Conversations Training Program Evaluation 5 2. BACKGROUND OF THE TRAINING PROJECT In the fall of 2015 Janet Schmidt and Associates Ltd (JSA) undertook a pilot training project on ...
Waltham Forest Early Years Guidance
Having Successful ‘difficult’ conversations This guidance will support you in working effectively with families with SEND children. It will provide you with top tips to hold successful ‘difficult’ conversations. Using some of the techniques in the guidance will help to increase your confidence and skills in this area. What’s important?
Successful Difficult Conversations in School - Heads Up
Three levels of issue and benefit to having successful difficult conversations 1. Fix the issue - Core leadership and management skill 2. Costs you £25k-£50k, 1-2 FTE 3. Energy. Think of two issues in your school. For each write the following: The job role The issue The emotion * 1. Teaching assistant Frequently late to class
Having Difficult Conversations - Eugene Applebaum College of …
importance of having difficult conversations is crucial to fostering healthy communication and building strong. connections. Below are a few steps to ensuring a productive and positive conversation on difficult topics: HAVING DIFFICULT CONVERSATIONS. Written by. The Barthwell Group. 3
Difficult conversations Toolkit - The University of Edinburgh
above Having difficult conversations (Ih 3 min) Indeed articles: Importance of feedback, A complete guide to giving and receiving feedback The Dos and Don'ts of a difficult conversation difficult conversation, learn best practices to prepare for a difficult conversation
Workshop: Having Difficult Conversations - University of Toronto
Having Difficult Conversations Centre for Graduate Mentorship & Supervision, University of Toronto This workshop offers participants a step-by-step guide to having difficult conversations. Participants will review the reasons why we seldom have difficult or uncomfortable conversations and provided with a case for having them.
Approaches to Facilitating Difficult or Charged Conversations
Norms: Courageous Conversations + 1 1. Stay engaged 2. Experience discomfort 3. Expect and accept non-closure 4. Confidentiality * Norms 1-3 come from Courageous Conversations About Race: A Field Guide for Achieving Equity in Schools (Singleton and Linton, 2006)
3HOURS MANAGING DIFFICULT CONVERSATIONS TRAINING
1 Aug 2024 · MANAGING DIFFICULT CONVERSATIONS TRAINING - 3HOURS Generate a group quote today COURSE LENGTH: 0.5 DAYS All managers, team leaders, business owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most …
Effective Feedback & Having Difficult Conversations
Having Difficult Conversations. Jane Sturgess • Terminology • Effective feedback • Difficult conversations Feedback conversations. This will be interactive ... • GP Registrar in GP training • Their performance is causing you (as Trainer/ES) concern • Late for surgeries and tutorials, visits
Having courageous conversations as a practice supervisor
We recommend that, prior to having any courageous conversation in person, you spend time working through this difficult conversations preparation sheet developed by the Triad Consulting Group. The questions take you through a process of reflecting on a number of aspects of the challenging situation from the perspective
Difficult Conversations With Parents: Practical Skills for Teachers
Barriers to having difficult conversations between teachers and parents are out - lined as well as new directions for research. Effective communication skills are ... Teacher Training Training of communication skills for teachers has been highlighted as both important and needed (Fuentes et al., 2017; Ortega & Fuentes, 2015). How-
MANAGING DIFFICULT CONVERSATIONS - PD Training
1 May 2024 · MANAGING DIFFICULT CONVERSATIONS Generate a group quote today COURSE LENGTH: 1.0 DAYS The Managing Difficult Conversations training course, delivered in Singapore by PD Training, can help managers, supervisors and team leaders be better prepared to undertake discussions with staff which may be considered "difficult" or challenging for some …
Difficult conversations, and how to have them - Croner
Difficult conversations, and how to have them •Managing difficult conversations in a constructive way can make a huge difference to productivity and commitment to the business. •As a key managerial skill, it is important that those who lead teams and / individuals work on their approach. Training would be beneficial for this.
MANAGING DIFFICULT CONVERSATIONS TRAINING
1 Jan 2024 · MANAGING DIFFICULT CONVERSATIONS TRAINING Generate a group quote today COURSE LENGTH: 1.0 DAYS All managers, team leaders, business owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most …
Courageous Workplace Conversations: A practical guide
this guide sheds light on why courageous conversations are so di"icult to have, and provides a 3-part guide to having these conversations e"ectively.!"/1'/1(Page 3 The Barriers to Courageous Conversations Page 5 3-Step Guide to Having a Courageous Conversation 5 Step 1: Before the conversation 10 Step 2: During the conversation
Having Difficult Conversations with Teens - Beacon House
this can be difficult in the context of an adolescent’s drive for independence, autonomy and agency. Some conversations and topics might feel difficult e.g. sex, sexting, pornography, parties, drugs, alcohol, gambling… but it is important to approach and not avoid these conversations. by Dr Felicity Williams If your parents/carers avoided ...
Some Ice Breakers: Having Difficult Conversations - Caring …
Some Ice Breakers: Having Difficult Conversations Adapted/Compiled by Susan Keller, Community Network Journey Project for BHD ACP/PC Integration Project Peer Pilot Training v. 1/11/18 Setting the stage: get the facts; choose a private …
KDBurkeHaving Hard Conversations - Jennifer Abrams
Leadership. Jennifer’s communications consulting in the health care sector includes training and coaching work at the Community Hospital of the Monterey Peninsula and Stanford Hospital and Clinics. Jennifer’s publications include Having Hard …
Conflict and Difficult Conversations - NHS Elect
Conflict and difficult conversations Overview Description: Difficult conversations present some of the most challenging aspects of management. But there are a range of techniques which can support you in planning initiating and undertaking conversations addressing poor performance, inappropriate behaviour and a range of other situations.
MANAGING DIFFICULT CONVERSATIONS TRAINING
1 Feb 2024 · MANAGING DIFFICULT CONVERSATIONS TRAINING Generate a group quote today COURSE LENGTH: 1.0 DAYS All managers, team leaders, business owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most …
BSBCMM412 Lead difficult conversations - training.gov.au
Training Package Version 7.0. Application This unit describes the skills and knowledge required to prepare, facilitate and lead difficult conversations. The unit applies to individuals who may work as managers and leaders, and are required to ... BSBCMM412 Lead difficult conversations Date this document was generated: 23 July 2021 Approved Page ...
Workshop: Line Manager Training – How to Handle Difficult Conversations
Handle Difficult Conversations. Who are we? Jodie Hill Managing Partner. On a scale of 1-10, how confident do you feel ... And having that difficult conversation! Where it’s mental -health related, or someone is particularly ... Employment Law and Training support • Get in touch – jodie.hill@thrivelaw.co.uk emmad@agorapublications.co.uk ...
COVID-19: Evidence-based advice for difficult conversations
this will be helpful to those of you who are likely to be having – and training people who will have - difficult conversations in the care of people with COVID-19. The evidence comes from research on thousands of difficult conversations recorded across various health and social care settings in the UK, Australia, and the US.
Having Hard Conversations Agenda - casedupage.com
Having Hard Conversations Agenda Welcomes, Introductions, Overview of Session Start Your Own Case Study Why We Hesitate Having Hard Conversations Questions to Ask Yourself Before Deciding to Have the Conversation Using Professional Teaching Behaviors as Your Foundation Outcome Mapping – Action Planning Scripting Protocols and Tools
Guidance on Having Honest Conversations
Guidance on Having Honest Conversations Professionals are required to have honest conversations with adults, their families and professionals. It can sometimes be difficult to navigate these conversations and find the right words and approach to convey what you need to say in a way that will be understood and accepted by those receiving the ...
Line Manager Training: How to Handle Difficult Conversations
approach difficult conversations. with . confidence. and . tools. to help with this. • How to handle . tricky conversations, including . return to work performance concerns, raising disciplinary, etc. • How to introduce regular . open and honest . conversations in your workplace. • Identify and address . early signs of mental health ...
Having Difficult Conversations about Race in the Workplace
13 Nov 2020 · Conversations about race in the workplace have long been silenced. Recently, though, leaders have begun to fervently embrace such conversations. Drawing upon academic research, Stephanie Creary provides a framework for having difficult conversations about race in US workplaces. Having Difficult Conversations about Race in the Workplace
A systematic literature review of the signals, barriers, and …
review of interventions suggested these provided increased confidence and competency for having difficult conversations. In addition to those practical benefits, there were also some benefits to clinicians’ well-being as there is less fear, stress, and anxiety associated with having to negotiate difficult conversations (Johnson et al., 2018).
Having difficult conversations - Swindon
What makes having a difficult conversation difficult. What practitioners have told us across the partnership. • Parental engagement and worries about upsetting parents where there are relationships/ effect on relationships with families • Joining up with other agencies/schools to get a better picture. Unless neglect is obvious, everyone seems to
Shropshire HR Training
Having Difficult Conversations Course Duration 3.5 hours - face-to-face workshop Cost £60 Course Overview Having conversations to address misconduct and underperformance can be one of the most challenging aspects of managing a team. This session aims to equip managers with the practical skills and
Difficult Conversations and How to Prepare for Them
Difficult Conversations and How to Prepare for Them I. Introduction a. Situations and/or conflicts may arise between you and your supervisor OR you and a colleague that necessitate having a difficult conversation to effectively address the matter. b. The conversation may be initiated by you OR by your supervisor or colleague. In either scenario ...
Having Difficult Conversations with Families - Solgrid
Dingley’s Promise - Having Difficult Conversations with Families training Communicating with Parents – training video providing further information on effective communication, including body language, with parents. Scheduled Conversation Checklist Preparation: Item Done
3HOURS MANAGING DIFFICULT CONVERSATIONS TRAINING
1 Feb 2024 · MANAGING DIFFICULT CONVERSATIONS TRAINING - 3HOURS Generate a group quote today COURSE LENGTH: 0.5 DAYS All managers, team leaders, business owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most …
Having Difficult Conversations with Teens - Beacon House
this can be difficult in the context of an. adolescent’s drive for independence, autonomy. and agency. Some conversations and topics might feel. difficult e.g. sex, sexting, pornography, parties, drugs, alcohol, gambling… but it is important to. approach and not avoid these conversations. by. Dr Felicity. Williams. If your parents/carers ...
8. Supervision: a space and place for difficult conversations
There are other difficult conversations in supervision which belong more clearly to the managerial role. These are situations where a supervisor, as part of their role in ... (Appendix 6) in training sessions with supervisors from a range of practice settings to help them think about and establish a positive approach to managing
Having Difficult Conversations with Families - Solgrid
Dingley’s Promise - Having Difficult Conversations with Families training Communicating with Parents – training video providing further information on effective communication, including body language, with parents. Scheduled Conversation Checklist Preparation: Item Done
A systematic literature review of the signals, barriers, and …
review of interventions suggested these provided increased confidence and competency for having difficult conversations. In addition to those practical benefits, there were also some benefits to clinicians’ well-being as there is less fear, stress, and anxiety associated with having to negotiate difficult conversations (Johnson et al., 2018).
Conflict Resolution and Difficult Conversations - TargetHIV
19 Mar 2013 · Conflict Resolution and Difficult Conversations Having Difficult Conversations: Before You Talk § Be clear about the issue and plan what you want to say ahead of time § Think about timing SLIDE 6 Review the slide. Ask participants to provide some examples. To prepare for the conversation, you need to ask yourself two important questions:
Having Difficult Conversations with Older Adults - The Centre for ...
news, the status of communication training, communication strategies and psychosocial interventions. (OPEN ACCESS) Talking with Older Patients About Sensitive Subjects ... Having Difficult Conversations with Older Adults Last reviewed February 2020 . Making Connections & Sharing Knowledge
WORKSHEET: DIFFICULT CONVERSATIONS
PREPARING FOR A DIFFICULT CONVERSATION We all have to have difficult conversations sometimes – with friends, family and at work. We might not want to, and we might try and avoid them, however eventually they tend to happen. When we put them off, they can sometimes bubble up unexpectedly and go very badly. This happens for a number of reasons,
Having Supportive Conversations - University of Windsor
Organizational Development and Training – Human Resources (May 2021) 1 The last year has been an emotionally overwhelming time for many employees . As the University continues to plan for a ... Build Trust Building trust with your team members is key to having supportive and difficult conversations. As a
Guidelines for Having Conversations Around Diversity ... - Sweet …
4 Aug 2021 · Guidelines for Having Conversations Around . Diversity, Equity, and Inclusion . The Power of Conversation . We gain information about people from many sources. We can read, do research, hold interviews and issue surveys, just to name a few. One of the most powerful tools for learning about others though, is through interactive conversation.
