Advertisement
| civility training in the workplace: Mastering Civility Christine Porath, 2016-12-27 The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down. -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule A must-read for every leader in their field. -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces. |
| civility training in the workplace: Choosing Civility P. M. Forni, 2010-04-01 Most people would agree that thoughtful behavior and common decency are in short supply, or simply forgotten in hurried lives of emails, cellphones, and multi-tasking. In Choosing Civility, P. M. Forni identifies the twenty-five rules that are most essential in connecting effectively and happily with others. In clear, witty, and, well...civilized language, Forni covers topics that include: * Think Twice Before Asking Favors * Give Constructive Criticism * Refrain from Idle Complaints * Respect Others' Opinions * Don't Shift Responsibility and Blame * Care for Your Guests * Accept and Give Praise Finally, Forni provides examples of how to put each rule into practice and so make life-and the lives of others-more enjoyable, companionable, and rewarding. Choosing Civility is a simple, practical, perfectly measured, and quietly magical handbook on the lost art of civility and compassion. “Insightful meditation on how changing the way we think can improve our daily lives. ... A deft exploration that urges us to think before speaking.” —Kirkus, Starred Review |
| civility training in the workplace: Trust Your Canary Sharone Bar-David, 2015-05 In Trust Your Canary, popular speaker, consultant and writer Sharone Bar-David inspires managers to confidently identify, prevent and tame workplace incivility. |
| civility training in the workplace: The Cost of Bad Behavior Christine Pearson, Christine Porath, 2009-07-09 Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it. |
| civility training in the workplace: 30% Solution Lew Bayer, 2016-02-22 |
| civility training in the workplace: Lean on Civility Christian Masotti, Lewena Bayer, 2021-01-12 In Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces, the authors explain how incorporating civility can drive success in your business. As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement—including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors’ and managers’ civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity. Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces offers a practical tool kit—complete with strategies and tools (like the Masotti Feedback Method)—that you can take back to your workplace and implement immediately. |
| civility training in the workplace: Treating People Well Lea Berman, Jeremy Bernard, 2018-01-09 Two White House Social Secretaries offer “an essential guide for getting along and getting ahead in our world today…by treating others with civility and respect. Full of life lessons that are both timely and timeless, this is a book that will be devoured, bookmarked, and read over and over again” (John McCain, United States Senator). Former White House social secretaries Lea Berman, who worked for Laura and George Bush, and Jeremy Bernard, who worked for Michelle and Barack Obama, have learned valuable lessons about how to work with people from different walks of life. In Treating People Well, they share tips and advice from their own moments with celebrities, foreign leaders, and that most unpredictable of animals—the American politician. Valuable “guidance for finding success in both personal and professional relationships and navigating social settings with grace” (BookPage), this is not a book about old school etiquette. Berman and Bernard explain the things we all want to know, like how to walk into a roomful of strangers and make friends, what to do about a colleague who makes you dread work each day, and how to navigate the sometimes-treacherous waters of social media. Weaving “practical guidance into entertaining behind-the-scenes moments…their unique and rewarding insider’s view” (Publishers Weekly) provides tantalizing insights into the character of the first ladies and presidents they served, proving that social skills are learned behavior that anyone can acquire. Ultimately, “this warm and gracious little book treats readers well, entertaining them with stories of close calls, ruffled feathers, and comic misunderstandings as the White House each day attempts to carry through its social life” (The Wall Street Journal). |
| civility training in the workplace: Civility Stephen Carter, 1998-04-10 The author of Reflections of an Affirmative Action Baby and The Culture of Disbelief proves that manners matter to the future of America. Not an exercise in abstract philosophizing, this book delivers an agenda for the practical implementation of civility in contemporary life. |
| civility training in the workplace: Back Off! Your Kick-Ass Guide to Ending Bullying @ Work Catherine Mattice, 2012-08 This book will arm you with the information and guidance you need to successfully navigate your way through the turmoil of dealing with workplace bullying and the managers who may deny your experiences are genuine. It provides the real facts and real, practical tools you can use to make real change – and end the bullying in your workplace. |
| civility training in the workplace: Cultivating Civility Jo Henry, Joe Eshleman, Richard Moniz, 2020-04-08 Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library (should be essential reading for library leaders raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library’s success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone. |
| civility training in the workplace: Human Resource Perspectives on Workplace Bullying in Higher Education Leah P. Hollis, 2021-05-12 This analytical volume uses qualitative data, quantitative data, and direct employee experiences to aid understanding of why workplace bullying occurs in universities throughout the US. To address higher education workplace bullying, this text offers data-driven interventions for human resource staff and departments to effectively tackle this destructive phenomenon. Drawing on Hollis’ first-hand research which is supported by findings from a 2019 Human Resources data collection, this text identifies populations which are most vulnerable to discrimination within academia. The data shows how human resource departments, executive leadership, and faculty might proactively intervene to prevent workplace bullying. Divided into two parts, the book offers empirical analysis of structural interventions for human resource efforts to combat workplace bullying in higher education. Second, the book puts forth solutions based on empirical findings for organizations and human resources to combat workplace aggression and civility which hurts higher education. Further, the author examines the specific effect of workplace harassment and cyberbullying on women of color, junior faculty, women, and the LGBTQ community. This text will benefit researchers, doctoral students, and conducting higher education research. Additionally, the book focusses on structural issues which interfere with multicultural education more broadly. Those interested in Human Resource Management, the sociology of education, and gender and sexuality studies and will also enjoy this volume. |
| civility training in the workplace: Learning, Training, and Development in Organizations Steve W.J. Kozlowski, Eduardo Salas, 2009-08-06 This scholarly book in SIOP’s Organizational Frontier series looks at research on enhancing knowledge acquisition and its application in organizations. It concentrates on training, design and delivery given the changing nature of work and organizations. Now that work is increasingly complex, there is greater emphasis on expertise and cognitive skills. Advances in technology such as computer simulations and web-based training are necessitating a more active role for the learner in the training process. In the broad context of the organization systems, this book promotes learning and development as a continuous lifelong endeavor. |
| civility training in the workplace: How to Transform Workplace Bullies into Allies Jacqueline A. Gilbert, 2020-04-01 The rash of bullying incidents within schools, universities, and workplaces has prompted a public outcry and a call to action. To address the growing problem of interpersonal violence, schools have engaged in anti -bullying rallies, businesses have enacted civility policies, states have passed legislation, and efforts have been made to educate individuals on what constitutes good behavior. Increasingly, institutions are realizing from a cost/benefit perspective that a hurtful environment can negatively impact their bottom line. Correspondingly, the rising number of climate surveys to address bullying at work is a testament to the importance of this topic and its potential negative impact. Colleges and universities confirm the need to create a more welcoming culture, as reflected in the current dialogue to promote civility. Publisher offerings in business ethics are inadequate to address this issue, as they focus on the importance of social responsibility and the fallout from moral turpitude. There is a pressing need for materials that will educate students on “civil” concepts and provide them with applied learning. Institutions of higher education would like to inform students about bullying, its ramifications, and how it can be avoided, but a compendium of related exercises is in most cases non-existent. To solidify student learning about positive citizenship, an established author (and anti-bullying activist) has proposed How to Transform Workplace Bullies into Allies. This unique groundbreaking text will provide hands-on, experiential exercises that will engage students with the material, and create a multi-dimensional focus to enable concept retention. Considered a hallmark of applied education, “learning by doing” will be this book’s primary emphasis. Exercises are designed to sharpen critical thinking, immerse students in real world dilemmas, and provide them with tools for conflict resolution. The emotional intelligence promoted by working through in-text scenarios is a soughtafter employee trait—one that is desired by classmates and career centers alike. Unfortunately, people skills at work have long been ignored in traditional college curricula. As a result, schools are creating graduates who possess technical know-how but not the skill set to effectively navigate personal encounters. The “soft skills” of people savvy, which have been deemed crucial to employee success, are in large part absent from college offerings. By navigating carefully constructed scenarios, web quests, learning modules, and “teachable moments,” readers will develop a keen awareness of what it takes to be a respectful person. Moreover, they will gain expertise in what has been deemed a critical skill set by many organizations, including the Society for Human Resource Management. Exercises to strengthen incivility awareness are designed not only to prevent potential conflict, but to create change agents within the business arena. Completion of this workbook will provide people with a competitive advantage—and their institution and workplace with a more courteous populace. |
| civility training in the workplace: Let's Get Civil in the Workplace Martina M. Carroll-garrison, 2016-01-22 Workplace Civility Matters! In fact workplace civility is such a significant and necessary conversation that I have created the Workplace Civility Matters(c) program which is a successful organizational approach to build and sustain a healthy culture and a civil workplace. Workplace Civility Matters and you have the power to do something about it! Understanding what causes the deviant workplace behaviors, and then committing to counteract the behavior on an individual and organizational level is within your grasp. Let's Get Civil In The Workplace begins by presenting the idea that our work life offers independent value for workers, beyond the basics of shelter, sustenance, and survival. We recognize that each worker aspires to perform his work in harmony with his surroundings, and with his fellow workers. However, in recent years, we have come to understand that, regardless of trade or profession, it is not a common truth that today's workplace offers the same degree of harmony to each and every worker. What we do know is that uncivil behaviors found within the greater society have taken hold within the contemporary workplace. The book examines the impact that uncivil behaviors have on our workplaces and within our work lives. The book also explores the emotional, professional, social, and spiritual toll that workplace incivility has on each of us at a very personal level, as well as on our work life, our family and our friends. For each of us who have witnessed or endured a work life disrupted by uncivil behavior, this book serves as our declaration of war. We are no longer willing to accept workplace incivility in our businesses and organizations! Let's Get Civil In The Workplace offers more than an explanation of how we arrived at our current uncivil circumstance. The book, presented in three parts, offers a series of solutions and strategies to combat workplace incivility and build and sustain a civil workplace: Firstly, the book presents an explanation of the rise of deviant workplace behaviors because of four shifts in our contemporary world. The four shifts can be understood as a consequence of broader social changes, decline in trust as a universal value, changes in the workplace as a result of global markets, and finally changes in demands and expectations experienced by contemporary workers. Secondly, the book presents the antithesis of workplace incivility, to illustrate workplace civility, as a preferred organizational behavior, and we then explore multiple strategies that employees can execute towards creating a civil workplace. Thirdly, the book presents six overarching strategies that an organization can employ from a corporate perspective to develop and execute a framework for building and sustaining a civil workplace. The corporate approach to building a civil organization is centered on 1. Surveying and assessing the prevalence and impact of workplace incivility, 2. Building civility as a leadership behavior into your corporate strategy, 3. Introducing civility as a cultural norm to your workforce through keynote speakers, seminars, and presentations at small group and organization-wide events, 4. Developing and present experiential workshops to address and resolve group issues around workplace incivility, 5. Appoint and train civility ambassadors to help organizations and work groups build positive cultures, and 6. Develop individual and group executive coaching programs to address specific issues around deviant workplace behaviors. |
| civility training in the workplace: Civility Benet Davetian, 2009-04-18 Cut off in traffic? Bumped without apology on the subway? Forced to listen to a profane conversation in a public space? In today's Western societies, many feel that there has been a noticeable and marked decrease in mutual consideration in both public and private settings. Are we less civil now than in the past? Benet Davetian's masterful study Civility: A Cultural History responds to this question through a historical, social, and psychological discussion of the civility practices in three nations - England, France, and the United States. Davetian's rich, multi-dimensional review of civility from 1200 to the present day provides an in-depth analysis of the social and personal psychology of human interaction and charts a new course for the study and understanding of civility and civil society. Civility addresses major topics in public discourse today regarding the ideals and practices of civility and the possibility of a future civility ethic capable of inspiring cooperation across cultural and national boundaries. |
| civility training in the workplace: A Theory of Behavior in Organizations James C. Naylor, Robert D. Pritchard, Daniel R. Ilgen, 2013-10-22 A Theory of Behavior in Organizations develops a theory for organizational behavior, or, more accurately, a theory of individual behavior within organizations of behavior. The book begins by discussing a series of general issues involved in the theory of behavior in organizations. It then describes the theory itself in three stages: first, the general structure of the theory; second, definition of the key variables; and third, the interrelationships between the variables. Subsequent chapters show how the theory deals specifically with such issues as roles, decision making, and motivation. The theory presented is a cognitive theory of behavior. It assumes that man is rational (or at least nonrandom) for the most part, and that as a systematic or nonrandom generator of behavior, man's actions are explained best in terms of conscious, thinking acts on the part of the individual. The theory deals with why the individual chooses certain alternative courses of action in preference to others, and thus it might properly be called a theory of choice behavior. Whereas the emphasis is on the cognitive aspects of behavior, considerable attention has been devoted to external, noncognitive variables in the system that play meaningful roles in the determination of individual behavior. |
| civility training in the workplace: Dr. Scott's Verbal Self Defense in the Workplace Daniel Scott, 2009-12 ARE YOU TIRED OF PEOPLE TELLING YOU, 'YOU'RE BEING TOO SENSITIVE'? This book will teach you 6 simple, straight-forward, easy-to-follow steps for dealing with real world bullies in the workplace so you can put an end to their abuse for good. It's inevitable that people are going to occasionally say or do things that leave you feeling embarrassed, angry, ashamed, confused or upset. This book contains all the tools and techniques you'll ever need to handle those situations efficiently and effectively. No more sitting around feeling frustrated, looking back on an experience, thinking, What I should have said was...! Whether it's your boss, supervisor, co-worker, colleague, client, customer or a member of your own staff, you now hold in your hands a proven system to handle any incident in an appropriate, professional manner - while keeping your integrity intact. Acknowledging your right to mental and emotional safety will help set the limits on what you are and are not willing to put up with. Real and tangible advice about communication - which provides empowerment, as opposed to [mere] counseling - which [only] facilitates the victim-mentality. Catherine Mattice, www.noworkplacebullies.com Practical advice, guidelines and exercises for evaluating and dealing effectively with workplace bullies. Janet Attard, www.businessknowhow.com |
| civility training in the workplace: Reclaiming Civility in the Public Square Cassandra Dahnke, Tomás Spath, Donna Bowling, 2007 The authors suggest practical lessons on reincorporating civility in order to overcome the divisions in this nation and the public discourse that is controlled by special interests blind to the needs of the larger community. |
| civility training in the workplace: The Culture Engine S. Chris Edmonds, 2014-09-22 An organizational North Star, codifying valued behaviors for optimal performance The Culture Engine shows leaders how to create a high performing, values aligned culture through the creation of an organizational constitution. With practical step-by-step guidance, readers learn how to define their organization's culture, delineate the behaviors that contribute to greater performance and greater engagement, and draft a document that codifies those behaviors into a constitution that guides behavior towards an ideal: a safe, inspiring workplace. The discussion focuses on people, including who should be involved at the outset and how to engage employees from start to finish, while examples of effective constitutions provide guidance toward drafting a document that can actualize an organization's potential. Culture drives everything that happens in an organization day to day, including focus, priorities, and the treatment of employees and customers. A great culture drives great performance, and can help attract and retain great talent. But a great culture isn't something that evolves naturally. The Culture Engine is a guide to strategically planning a culture by compiling the company's guiding principles and behaviors into an organizational constitution. Decide which behaviors and attitudes are desired in the organization Secure leader commitment to planning, drafting, and implementing the document Learn the most effective way to socialize the draft statement and get everyone on board Model desired behaviors to boost employee engagement throughout the process Organizational culture is not an amorphous thing – it comes down from the top, inspired and exemplified by the leadership. It can steer a company up or down, keep it on mission or force it off-course. For an organization to fulfill its potential, the culture must be on-point, truly reflecting the heart of the company from leaders to team members across the company. The Culture Engine helps leaders define the playing field, pushing performance to the next level. |
| civility training in the workplace: Code of Ethics for Nurses with Interpretive Statements American Nurses Association, 2001 Pamphlet is a succinct statement of the ethical obligations and duties of individuals who enter the nursing profession, the profession's nonnegotiable ethical standard, and an expression of nursing's own understanding of its commitment to society. Provides a framework for nurses to use in ethical analysis and decision-making. |
| civility training in the workplace: The Dysfunctional Library Jo Henry, Joe Eshleman, Richard Moniz, 2017-12-12 By tackling the dysfunctional library head on, managers as well as library workers who find themselves in a toxic situation will be poised to better meet library goals and move the library forward. |
| civility training in the workplace: Risky Business Cary L. Cooper, 2016-04-15 What are the financial and psychological costs of risky behavior in business to the individuals concerned and their organizations? Risky Business provides a perspective on addictive behaviors such as gambling, drug taking and even addiction to work; criminal behaviors such as theft and corruption; and behaviors such as aggression and violence. The authors then look at their implications to employee and organizational health within the context of the workplace environment; an environment that is often synonymous with psychological demands, stress, long hours, overwork and shortages of staff or other essential resources. An essential guide for occupational psychologists, human resource specialists, risk managers and for researchers in this field. |
| civility training in the workplace: Creating & Sustaining Civility in Nursing Education, 2nd Ed. Cynthia Clark, PhD, RN, ANEF, FAAN, 2017-03-14 This highly anticipated, fully revised second edition revisits and augments the award-winning Creating & Sustaining Civility in Nursing Education. In this comprehensive new edition, author Cynthia Clark explores the problem of incivility within nursing academe and provides practical solutions that range from ready-to-use teaching tools to principles for broad-based institutional change. She further explores the costs and consequences of incivility, its link to stress, ways to identify the problem, and how to craft a vision for change – including bridging the gap between nursing education and practice. Rather than dwell on the negative, this book focuses on solutions, including role-modeling and mentoring, stress management, and positive learning environments. Nurse educators at all levels will appreciate the variety of evidence-based strategies that faculty – and students – can implement to promote and maintain civility and respect in the education setting, including online learning. |
| civility training in the workplace: The Real Healthcare Reform Linda H. Leekley, Stacey Turnure, 2012 Are you feeling burned out, beaten down, belittled or bullied on the job? You're not alone. An epidemic of incivility infects most healthcare workplaces. In fact, it's probably the disease causing your symptoms! Embracing civility is the cure. REAL healthcare reform lies in reversing incivility in the workplace. The Real Healthcare Reform gives you targeted, action-oriented information and specific exercises to help you understand the incivility epidemic, why it is happening and what you can do right now to make it stop.--Publisher website. |
| civility training in the workplace: Where in the World is My Team? Terence Brake, 2009-08-25 As the economy becomes increasingly global, businesses need employees who can work in teams that cross borders and transcend physical spaces. In Where in the World Is My Team, fictional character Will Williams shares entertaining anecdotes and practical advice to accustom readers to the challenges of a global, virtual workplace. This easy-to-follow guide, ideal for managers and those interested in succeeding in a global economy, introduces new technologies but focuses especially on the six Key Performance Zones for global team collaboration with briefing report summaries to emphasize key points. |
| civility training in the workplace: Somebodies and Nobodies Robert W. Fuller, 2003 Reexamines the prerogatives that accompany status in relations between individuals, groups, and nations. Many of the difficulties faced in personal relationships, schools, and the workplace stem from the misuse of power associated with rank. [Note to the reader]. |
| civility training in the workplace: Return to Civility John Sweeney, Brave New Workshop, 2007-12 What a breath of fresh air! You and your team have articulated in one book what we are all so hungry for as a society. . . . We have forgotten how to respect and honor our fellow human beings as equal travelers on this journey. -Matthew D. Breitfelder, vice president of leadership development for MasterCard Worldwide This simple little book has a simple little theme, Act the way you want the world to be.Motivated by his experience at a concert during which a Grammy Award-winning musician was forced to stop mid-song in order to ask the audience to ratchet down its conversation, author and speaker John Sweeney rallied the troops at his theater to come up with 365 ways to lead a more considerate, and considered, life.#107If someone cuts you off in traffic, give the peace sign instead of the finger.Road rage creates unresolvable anger that you won't be able to shake. And at 60 mph, the other driver might think it's the finger anyway. It's a win-win situation.John Sweeney wears a lot of different hats. He owns the nation's oldest satirical comedy theater; he's an author, an improviser, a corporate trainer, a keynote speaker, and he has appeared on national television without a shirt-on more than one occasion, though he probably shouldn't.The Brave New Workshop contributors include: Lauren Anderson, Mike Fotis, Dave Jennings, Katy McEwen, Brian Aylmer, John Haynes, Lynn Lanners, Julia Schmidt, Joe Bozic, Dawn Hopkins, Jenni Lilledahl, Stephanie Scott, Erin Farmer, Elena Imaretska, and Caleb McEwen. |
| civility training in the workplace: Dementia Workers' Compensation Board of British Columbia, 2010-09 |
| civility training in the workplace: Mastering Community Christine Porath, 2022-03-08 From the author of Mastering Civility, a thoroughly researched exploration of the impact and importance of building thriving communities, with actionable steps on how to create them in your work and broader life. In her powerful new book, Christine Porath explores how the rise of technology and modern workplace practices have fractured our communications yet left us always “on” digitally. Through now common practices like hot-desking and remote work (even without the added isolation of social distancing we experienced during the pandemic), our human interactions have decreased, and so too have our happiness levels. This lack of a “human factor” is sparking a crisis in mental health that will have repercussions for years to come, leaving people lonelier and making the bottom line suffer, too. What Christine has discovered in her research is that leaders, organizations, and managers of all stripes may recognize there is a cost, but have no idea as to implement the cure: Community. With her signature depth and grasp of research across myriad industries including business, healthcare, hospitality, and sports, Christine extrapolates from the statistics on the experiences of hundreds of thousands of people across six continents to show us the potential for change. Through sharing information about the community, empowering decision-making discretion and autonomy, creating a respectful environment, offering feedback, providing a sense of meaning, and boosting member well-being, anyone can help a community truly flourish. The applications are endless, the stories are positive and uplifting, and will inspire the reader to establish and grow their community—be it in the workplace or the PTA—and make it thrive. |
| civility training in the workplace: Civility at Work: How People Treatment is a Critical Success Driver for Business Lewena Bayer, 2021-02-09 In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility. In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98% of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: A Nationwide Survey, conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year's study found that 70% of the Americans believe incivility has reached crisis proportions. Alarmingly, 81% of the Americans think that incivility is leading to an increase in violence at work. Notably, 80% of the people are dissatisfied with their jobs. Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility. |
| civility training in the workplace: Civility at Work Lewena Bayer, 2021-02-09 In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility. In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98% of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: A Nationwide Survey, conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year’s study found that 70% of the Americans believe incivility has reached crisis proportions. Alarmingly, 81% of the Americans think that incivility is leading to an increase in violence at work. Notably, 80% of the people are dissatisfied with their jobs. Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility. |
| civility training in the workplace: Seeking Civility Catherine Mattice, 2016-06-01 This book will provide guidance to any supervisor or manager, human resources professional, employee assistance professional, consultant, business owner, executive, CEO, or anyone else interested in ending bullying in their workplace. It is written from the author's own experiences as a consultant focused on workplace bullying and positive workplaces. After reading the book, you will understand what bullying is and the steps needed to effectively eradicate it. |
| civility training in the workplace: Corporate Reputation Leslie Gaines-Ross, 2010-01-26 Praise For Corporate Reputation: 12 Steps to Safeguarding and Recovering Reputation In a sea of business books, Corporate Reputation is a beacon of light for all leaders and future leaders looking for direction in the treacherous waters of a volatile business environment. It delivers a message that's provocative, insightful, and needs to be heard. —Heidi Henkel Sinclair, Director of Communications, Bill & Melinda Gates Foundation Every CEO, senior executive, and, increasingly, board member now appreciates the importance of building and protecting a company's reputation. Anyone who depends upon or shapes a company's reputation—customers, employees, news media, NGOs, and bloggers—will benefit from reading Dr. Gaines-Ross's book and will learn more about the influence they wield over corporate reputations. —Dr. Robert G. Eccles, Senior Lecturer, Harvard Business School At a time when companies are facing unprecedented reputation crises comes a timely primer from Dr. Gaines-Ross that tells us what companies need to do to bring their reputations back from the brink. The book's 12-step reputation recovery model captures what we know about effective crisis management, and brings the process to life with a host of detailed case examples. It's right on the mark! —Dr. Charles Fombrun, CEO, Reputation Institute Finally, a book that clearly, realistically, and compellingly explains how companies of all types and sizes can protect and restore an invaluable company asset—corporate reputation. Brilliant insights and practical solutions leap from each page! A definite must-read for business professionals everywhere. —Anthony Sardella, CEO, Evolve24 and Adjunct Professor at the Olin School of Business, Washington University in St. Louis |
| civility training in the workplace: Unmanageable: Leadership Lessons from an Impossible Year Johnathan Nightingale, Melissa Nightingale, 2021-10-06 Everything about work changed in 2020. Billions of people were sent home from the office, unsure of what they'd be coming back to, or when. Organizations crammed decades of transformation into weeks. And every leader was asked for the same, impossible thing: clarity. Bestselling authors and management experts Johnathan and Melissa Nightingale capture a year of leadership lessons, from the first COVID lockdowns to the first anniversary. Unmanageable is the definitive read on how it felt to adapt, reinvent, and lead during the most tumultuous time in a generation. From the early chaos, to unending burnout, and the unprecedented turnover that followed, the pandemic laid bare the cracks in the old rules of work. Unmanageable introduces the new rules, and offers a practical and essential guide for what comes next. If you want to understand the future of work, start here. |
| civility training in the workplace: The Respect Effect Paul Meshanko, 2012-04 In The Respect Effect, Meshanko puts forth an elegant and powerful thesis on the relationship between respect and employee engagement. He shows how demonstrating respect to employees leads to better health and well-being for both the organization and the individual. Whether you are a supervisor, manager, VP, or small business owner, The Respect Effect will make you a more effective leader. - Dr. Paul Marciano, Ph.D., author, carrots and sticks don't work. Paul walks the talk. Whether you read his book or see him speak at a conference, his message is concise, dead on, and he truly is a leader in his field. He is not only inspiring but reminds us about common sense principals that we lost along the way. - Hal Becker, Author, Can I Have 5 Minutes of Your Time, Lip Service, and Get What You Want. In his new book, The Respect Effect - Leveraging Culture, Emotions and Neuroscience to Build a Better Business, Paul Meshanko reveals the transformational power of respect in the workplace. Through a combination of unintentional or purposeful ignorance, at times we inadvertently treat others with disrespect. The resulting costs to organizations in litigation, low productivity, lack of employee engagement and trust in company leaders are staggering. By examining the neurology of human interaction, Meshanko explains how each of our brains is profoundly influenced by how we're treated by others. When we're treated with respect, our brains literally light up and perform at their highest levels. When treated with disrespect, the higher thought processes in our brains go dormant. Hijacked by our primitive survival wiring, we become diminished assets to our employers and organizations. The Respect Effect is a refreshing and powerful addition to the arsenal of tools that leaders and managers need to cultivate best-in-class work cultures and lead change. When leaders are able to create work environments that consistently value, esteem and nurture employees, they increase engagement, retention, creativity, productivity... and performance! Paul Meshanko is an author, speaker and business leader with over 20 years of experience in corporate training and culture change. As a presenter, he has captivated over a quarter million leaders and business professionals on five continents. His company, Legacy Business Cultures, is a global provider of organizational survey and training services. Paul holds a BSBA from The Ohio State University and an MBA from Baldwin Wallace College. Visit the author's website at www.paulmeshanko.com. |
| civility training in the workplace: Operational Psychology Thomas J. Williams, 2019-06-24 Operational psychology plays a unique role in supporting issues of nationa security, national defense, and public safety. In this book, authors Mark A. Staal and Sally C. Harvey, both operational psychologists and retired military colonels, lead a team of experts explaining the field, its many roles, and how it is expanding--back cover. |
| civility training in the workplace: Dealing with Workplace Violence: A Guide for Agency Planners Melvin Basye, 1999-09 The U.S. Office of Personnel Management presents the full text of a handbook entitled Dealing with Workplace Violence: A Guide for Agency Planners, published in 1998. The handbook discusses how to establish workplace violence initiatives. The handbook covers the basic steps of program development, case studies, threat assessment, considerations of employee relations and the employee assistance program, workplace security, and organizational recovery after an incident. |
| civility training in the workplace: The Respect Effect: Using the Science of Neuroleadership to Inspire a More Loyal and Productive Workplace Paul Meshanko, 2013-08-15 Meshanko has studied how the human brain responds in various workplace situations, and his conclusion is astonishing: People perform at their highest level when treated with respect. Conversely, when an employee is emotionally attacked by disrespectful behavior, he or she shuts down. He provides a practical action plan you can use to train yourself or others to get on track by understanding understand the initial, biological reactions to what people say and do. |
| civility training in the workplace: The Dark Side of the Workplace Annette B. Roter, 2018-11-06 The workplace can be a hotbed of difficulty and incivility—from rumors spread about an individual, to the agonies of stress, to physical attacks and even death. Evidence suggests that not only does incivility have significant implications for employees, organizations and society, it is also on the rise. In recent years we have experienced increased acts of incivility in the workplace, social media and government positions. There is a direct correlation between uncivil behavior and financial outcomes for organizations. It is estimated that stress related to uncivil actions in the workplace costs organizations approximately $300 billion annually. The cost of personal implications for employees is often too high to calculate as individuals experience loss of reputation and significant psychological and physical distress. With the increased use of social media, individuals are experiencing incivility that crosses the boundary between their personal and professional lives. This book delves into the darker side of the workplace, discussing bullying, toxic work environments, corporate psychopaths, the struggles of stress, and more. It combines recent research and case studies to provide an understanding of these behaviors, and offers practical solutions on how to cultivate a healthy working environment. |
| civility training in the workplace: Lean Communication Jack Malcolm, 2021-02-16 What is lean communication and why do you need it? Lean communication is a mindset and a set of principles and practices to apply lean thinking to become a better thinker and communicator. In the manufacturing world, lean thinking has produced exceptional improvements in productivity and customer value. Manufacturing is a process that takes in raw materials, applies work to them, and produces something a customer values. Lean thinking, with its single-minded focus on creating more value with less waste, carries many lessons that also apply directly to communication, which is a process that takes in information, applies thinking to them, and produces a message a listener values. This book distills those lessons into ten powerful keys to maximize the value others get from hearing or reading your ideas. As a knowledge worker, you need lean communication more than ever today. That's because your contribution depends on your ability to communicate ideas and insights that others can use to improve personal or business outcomes. That task is becoming ever more challenging as the ever-expanding volume of information makes it more difficult to separate useful signals from the noise. Precisely because talk is so cheap, fast, and ubiquitous, useful and meaningful communication is at the same time harder than it's ever been. The very ease of generating and transmitting it means that useless information is churned out much faster than ever, and it becomes tougher for your listeners to get exactly what they need to make good decisions or take the right action. They often feel like the Ancient Mariner: Water, water, everywhere, nor any drop to drink. Your listeners will naturally gravitate to those who provide useful information briefly and clearly, so your path to increased influence and sustained attention depends on giving them more value with less waste-to talk less and say more. |
WORKPLACE CIVILITY HANDBOOK - SHRM
Civility goes beyond simply making others feel comfortable — it’s about building a dynamic, positive, and productive workplace where everyone knows they belong and has an opportunity …
THE RESPECTFUL WORKPLACE: A TRAINING FOR EMPLOYEES
Learn to speak up and let others know how you feel. Your confident attitude and setting limits will let others know where you stand. Avoid romantic relationships with a superior or subordinate at …
CIVILITY IN THE WORKPLACE - costrainingcenter.com
This course explores the concept of workplace civility as the foundation for a respectful and professional environment. Participants will define civility, understanding it, and examine its …
Creating a Civil & Respectful Workplace - Syntrio
It also provides recommendations for next steps to foster a civil and respectful workplace and addresses ways that organizations can identify and evolve their own points of view and …
Civility In The Workplace - The Engine
To address the growing problem of incivility in the work setting, this book introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed …
Workplace CIVILITY: It Really Matters! Only - Owen-Stewart
The Workplace Civility: It Really Matters! video opens with our narrator giving an overview of the topic of workplace incivility, its definition, along with some documented statistics on the effects …
DEPARTMENT OF HUMAN RESOURCE MANAGEMENT POLICY …
The requirement that employees participate in training on the Civility in the Workplace policy and about the types of behavior that are considered prohibited conduct.
CREW: Civility, Respect, and Engagement in the Workplace
Civility, Respect, and Engagement in the Workplace (CREW) is a culture change initiative. First launched by the Department of Veterans Affairs (VA) in 2005, CREW has since been utilized …
Civility in the Workplace Workshop Online Training
This workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior as well as different ways …
Fostering Civil Conversations at Work: Host Guide - SHRM
Build the foundation for civility within your organization with this one-hour training, delivered online or in person, titled “Essential Skills for Civil Conversations at Work.” 60-minute...
Civility In The Workplace Workshop - Altamaha Technical …
• Understand the costs of incivility, as well as the rewards of civility, within the workplace. • Learn practical ways of practicing workplace etiquette. • Learn the basic styles of conflict resolution.
Tips and Strategies for Creating Respectful Interactions in the …
Civility is usually demonstrated through manners, courtesy, politeness, and a general awareness of the rights, wishes, concerns and feelings of others. The existence of civility creates and …
THE ORGANIZATIONAL CIVILITY SCALE Assessing Civility in …
Organizational Civility Scale onsite at your workplace via paper-based or online format • Comprehensive Civility Analysis Report with Training Recommendations • Plan which may …
CIVILITY IN THE WORKPLACE - costrainingcenter.com
Through discussions on the principles of respect, empathy, courtesy, and accountability, attendees will learn how civility supports diversity, inclusion, and ethical communication.
Workplace Harassment Prevention Training
BizLibrary’s Culture of Civility: Creating a Harassment-Free Workplace video courses are meant to help all learners understand how to recognize and respond to harassment, as well as how to …
Civility, Respect, and Engagement in the Workplace (CREW)
Civility is an essential behavior of all employees in all organizations. These are the rules of engagement for how we relate to each other, our Veterans, and our stakeholders; the …
Cards Against Incivility - SHRM
Jun 18, 2024 · Civility is a choice to turn tough talks into teamwork, discord into dialogue, and conflict into opportunity. WHEN TOUGH TALKS ARISE IN THE WORKPLACE, HOW DO …
Ten Tips for Respect and Civility in the Workplace - jlab.org
Here are ten tips to help make respect and civility the standard in your workplace: 1. Train and Develop. Provide training and resources on civil and respectful workplace behaviours such as …
Cultivating Civility in Your Work Environment - Magellan Ascend
Ten Tips for Creating Respect and Civility in Your Workplace. Retrieved December 29, 2020 from https://www.lorman.com/resources/ten-tips-for-creating-respect-and-civility-in-
5 STEPS - SHRM
To encourage civil conversations in the workplace, SHRM has developed a practical guide for leaders and managers. This guide is part of SHRM’s Civility Starter Kit, and when combined …
WORKPLACE CIVILITY HANDBOOK - SHRM
Civility goes beyond simply making others feel comfortable — it’s about building a dynamic, positive, and productive workplace where everyone knows they belong and has an opportunity …
THE RESPECTFUL WORKPLACE: A TRAINING FOR EMPLOYEES
Learn to speak up and let others know how you feel. Your confident attitude and setting limits will let others know where you stand. Avoid romantic relationships with a superior or subordinate …
CIVILITY IN THE WORKPLACE - costrainingcenter.com
This course explores the concept of workplace civility as the foundation for a respectful and professional environment. Participants will define civility, understanding it, and examine its …
Creating a Civil & Respectful Workplace - Syntrio
It also provides recommendations for next steps to foster a civil and respectful workplace and addresses ways that organizations can identify and evolve their own points of view and …
Civility In The Workplace - The Engine
To address the growing problem of incivility in the work setting, this book introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed …
Workplace CIVILITY: It Really Matters! Only - Owen-Stewart
The Workplace Civility: It Really Matters! video opens with our narrator giving an overview of the topic of workplace incivility, its definition, along with some documented statistics on the effects …
DEPARTMENT OF HUMAN RESOURCE MANAGEMENT POLICY …
The requirement that employees participate in training on the Civility in the Workplace policy and about the types of behavior that are considered prohibited conduct.
CREW: Civility, Respect, and Engagement in the Workplace
Civility, Respect, and Engagement in the Workplace (CREW) is a culture change initiative. First launched by the Department of Veterans Affairs (VA) in 2005, CREW has since been utilized …
Civility in the Workplace Workshop Online Training
This workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior as well as different ways …
Fostering Civil Conversations at Work: Host Guide - SHRM
Build the foundation for civility within your organization with this one-hour training, delivered online or in person, titled “Essential Skills for Civil Conversations at Work.” 60-minute...
Civility In The Workplace Workshop - Altamaha Technical …
• Understand the costs of incivility, as well as the rewards of civility, within the workplace. • Learn practical ways of practicing workplace etiquette. • Learn the basic styles of conflict resolution.
Tips and Strategies for Creating Respectful Interactions in the …
Civility is usually demonstrated through manners, courtesy, politeness, and a general awareness of the rights, wishes, concerns and feelings of others. The existence of civility creates and …
THE ORGANIZATIONAL CIVILITY SCALE Assessing Civility in …
Organizational Civility Scale onsite at your workplace via paper-based or online format • Comprehensive Civility Analysis Report with Training Recommendations • Plan which may …
CIVILITY IN THE WORKPLACE - costrainingcenter.com
Through discussions on the principles of respect, empathy, courtesy, and accountability, attendees will learn how civility supports diversity, inclusion, and ethical communication.
Workplace Harassment Prevention Training
BizLibrary’s Culture of Civility: Creating a Harassment-Free Workplace video courses are meant to help all learners understand how to recognize and respond to harassment, as well as how …
Civility, Respect, and Engagement in the Workplace (CREW)
Civility is an essential behavior of all employees in all organizations. These are the rules of engagement for how we relate to each other, our Veterans, and our stakeholders; the …
Cards Against Incivility - SHRM
Jun 18, 2024 · Civility is a choice to turn tough talks into teamwork, discord into dialogue, and conflict into opportunity. WHEN TOUGH TALKS ARISE IN THE WORKPLACE, HOW DO …
Ten Tips for Respect and Civility in the Workplace - jlab.org
Here are ten tips to help make respect and civility the standard in your workplace: 1. Train and Develop. Provide training and resources on civil and respectful workplace behaviours such as …
Cultivating Civility in Your Work Environment - Magellan …
Ten Tips for Creating Respect and Civility in Your Workplace. Retrieved December 29, 2020 from https://www.lorman.com/resources/ten-tips-for-creating-respect-and-civility-in-
5 STEPS - SHRM
To encourage civil conversations in the workplace, SHRM has developed a practical guide for leaders and managers. This guide is part of SHRM’s Civility Starter Kit, and when combined …
